Cancellation Adguard: Easy Method

What is AdGuard

Overview

AdGuard is a subscription-based software service that blocks ads and trackers across devices to improve privacy and browsing speed.

It offers customizable filters, parental controls and multi-device support for desktop and mobile platforms.

Primary uses

Common uses include blocking intrusive ads, preventing tracking, and filtering content across apps and browsers.

AdGuard can be run as a standalone app or used via platform stores depending on the device.

How to cancel AdGuard

Cancel via the official AdGuard website (web)

• Log into your AdGuard account on the AdGuard website.
• Go to Licenses, locate the relevant subscription and click "Cancel subscription".
• Confirm cancellation when prompted; you will see a confirmation in your account.

Cancel via mobile stores (iOS/macOS and Android)

• App Store (iOS/macOS): Manage subscriptions in your Apple ID settings under Subscriptions on your device (Settings on iOS; System Settings → Media & Purchases on macOS).
• Google Play (Android): Open Google Play Store → Subscriptions → select the AdGuard subscription → Tap "Cancel subscription".
• Note: Billing and refund handling for App Store and Google Play purchases is performed by Apple or Google respectively.

What happens when you cancel

Access and renewal

After cancellation, access to paid features remains valid until the end of the current paid period.

The subscription will not renew automatically after that date.

Data and account

Your AdGuard account data and license details remain stored in your account unless you request deletion.

Deleting an account may be a separate action and might not be covered by the cancellation flow.

Billing and receipts

Receipts and billing history remain available in your account or via the store that processed the payment.

For in-app purchases, Apple or Google manages billing queries and receipts.

Will I get a refund?

Web purchases (official AdGuard website)

• AdGuard offers a 100% refund within 60 days for main AdGuard software purchased from the website.
• After 60 days, refunds are considered on a case-by-case basis and are not guaranteed.

AdGuard DNS

• Monthly DNS subscriptions are non-refundable.
• Yearly DNS subscriptions include a 30-day money-back guarantee; refunds after 30 days are discretionary.
• No partial refunds are provided for upgrades or renewals per DNS terms.

App Store and Google Play purchases

• Refunds for purchases made through the App Store or Google Play must be requested via Apple or Google.
• AdGuard cannot directly process refunds for store-based purchases; follow the store refund procedures.

AdGuard plans and pricing

Pricing disclosure

No verified public pricing data was provided for this guide. For exact prices, please check the official purchase pages or your store.

If you purchased through a store, pricing and billing appear in your App Store or Google Play account.

Contact for pricing

If you need current plan prices, consult your AdGuard account or the platform where you purchased the subscription.

Below is a placeholder table indicating that pricing should be confirmed on the official purchase page.

Your consumer rights in South Africa

Legal overview

Under South African consumer protection law, digital goods and services do not automatically carry a statutory cooling-off or refund right unless explicitly provided.

Providers may offer voluntary guarantees, which must be fair, reasonable and prominently disclosed.

How this applies to AdGuard

• AdGuard's 60-day web refund and 30-day yearly DNS guarantee are voluntary, generous protections beyond minimum legal requirements.
• There is no automatic statutory 14-day cancellation or refund right for digital purchases unless AdGuard specifies it.

Customer experiences

Positive feedback

• Users report prompt and professional support, with helpful responses even around holidays.
• Many users praise effective ad-blocking with minimal performance impact across devices.
• Some South African reviews describe the product as "very satisfying" and "hassle free."

Negative feedback

• Isolated reports describe software conflicts, blocking of legitimate sites, or system instability after installation.
• There are occasional reports of poor support experiences when users report bugs.
• Some users on forums report problems after system upgrades or failures to function despite reinstallation.

Takeaway

Overall reviews are mixed: many satisfied users exist, but a minority report technical issues or support dissatisfaction.

Consider testing the service and keeping receipts and logs if you anticipate technical problems.

Documentation checklist

Before cancelling

• Account email and password (or ensure you can sign in to your AdGuard account).
• Order ID, license key, and receipt or invoice for the purchase.
• Information on which device/store the subscription was purchased through (web, Apple, Google).

If requesting a refund

• Proof of purchase (invoice, bank statement, App Store/Google Play receipt).
• Dates of purchase and cancellation request.
• Screenshots of error messages or the product not performing as advertised, if applicable.

Common mistakes

Confusing cancellation channels

Example: Cancelling in your AdGuard account does not cancel an App Store or Google Play subscription, and vice versa.

Always cancel in the same channel you used to purchase to stop future billing.

Expecting automatic refunds for store purchases

Example: Expecting AdGuard to refund an App Store purchase. For store purchases, refunds must be handled by Apple or Google.

Contact the store's support for refund requests and follow their process; AdGuard can advise but cannot process those refunds directly.

Comparative recap

Cancellation methods at a glance

The table below summarizes the main cancellation methods and refund handlers for each purchase channel.

Use the channel you purchased through for fastest resolution.

After cancelling

What to check next

Confirm the cancellation in your account or in the store where you purchased and retain a copy of any confirmation message or receipt.

Verify the date when paid access will end and plan any migration or alternative measures accordingly.

Further steps and support

If you need a refund for a website purchase, submit a refund request to AdGuard with proof of purchase within the stated guarantee period.

For App Store or Google Play purchases, follow Apple or Google refund processes; contact their support if required.

Address

Primary corporate address

Anexartesias and Athinon 79, Nora Court Flat/Office 203‑205, 3040 Limassol, Cyprus.

This address is listed as AdGuard Software Limited’s primary contact location for corporate matters.

Notes on contacting

For account, billing or refund questions, use the account or store channels used to purchase the subscription for the fastest handling.

If needed, include order details and contact information when communicating with support to speed up assistance.