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Cancel AIBY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Aiby service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aiby: Easy Method
What is Aiby
Overview
Aiby is an AI-powered SaaS platform that automates customer support tasks such as chatbots, ticketing and analytics.
It is offered as a subscription service via mobile app stores and direct web purchases.
How it's delivered
Aiby subscriptions are delivered digitally and access is managed through your app store account or the Aiby website.
There is no physical product or postal address for cancellations; all changes are handled online.
How to cancel Aiby
Cancel on Apple App Store (iOS)
- Open Settings on your iPhone or iPad and tap your Apple ID name.
- Tap Subscriptions, locate Aiby, then tap Cancel Subscription.
- Cancel at least 24 hours before the end of the current period or free trial to avoid renewal.
- Note: Deleting the Aiby app does not cancel the subscription.
Cancel on Google Play Store (Android)
- Open the Google Play app and tap Menu > Subscriptions.
- Select Aiby, then tap Cancel subscription and follow prompts.
- You keep access until the end of the paid period after cancellation.
Cancel purchases made on the web (direct purchase)
- If you purchased via the Aiby website or an external payment link, cancel via your Aiby account settings on the website or in the app.
- Apple ID or Google Play settings do not manage web/externally billed subscriptions.
- Refer to the Aiby subscription terms for details on web cancellations.
What happens when you cancel
Access after cancellation
When you cancel through Apple or Google, you retain access to premium features until the paid period ends.
When cancelling web subscriptions, access rules depend on the account settings and billing period at purchase.
Renewal and billing
Cancellation stops future automatic renewals but does not typically prorate or refund the current paid period.
Make sure to cancel before the renewal cutoff (e.g., 24 hours before trial end for App Store purchases).
Data and account
Cancelling a subscription usually does not delete your Aiby account or data automatically.
Check account settings on the Aiby website if you want to delete your account or request data removal.
Will I get a refund?
General refund policy
Aiby states that purchases are generally final and non‑refundable, with no credits for partially used periods except where law requires otherwise.
Always check the terms you accepted at purchase for any specific exceptions.
App Store and Google Play refunds
- Apple In‑App Purchase refunds must be requested from Apple; Aiby cannot issue refunds for Apple purchases. Aiby Terms
- Google Play refunds are handled by Google; Aiby cannot process refunds for Google Play transactions. Google Play subscription info
External payments (web / Stripe etc.)
- For subscriptions paid via external payment processors, Aiby may allow refunds if requested promptly: often within 14 days for monthly plans or 7 days for weekly plans.
- Refund requests must be submitted via Aiby's contact process with supporting details; otherwise refunds are generally not offered. Subscription & Refund Policy
Aiby plans and pricing
Available plans
Pricing found in the South Africa App Store listing shows weekly and annual options for Aiby subscriptions.
There are no monthly or other plans listed in the verified sources.
Prices (South Africa)
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Weekly Subscription | R149.99 | Weekly | Unlimited access to premium features |
| Annual Subscription | R799.99 | Annual | Unlimited access to premium features |
Your consumer rights in South Africa
Cooling-off rights
South African law can provide a 7‑day cooling‑off right for direct marketing agreements, but its applicability to digital subscriptions depends on how the sale was offered.
If the subscription was sold directly with the required conditions, you may have a 7‑day right to cancel.
Electronic purchases and instant access
The Electronic Communications and Transactions Act allows an unconditional right to cancel certain distance sales within 7 days.
This right may not apply if digital content was made available immediately and you expressly consented and acknowledged losing the cooling‑off right.
How this affects Aiby purchases
If Aiby delivered content instantly without clear consumer acknowledgement of waived cooling‑off rights, South African law may still allow cancellation or a refund despite stated "no refunds" terms.
Check the exact purchase flow and disclosures you received when subscribing to determine applicable rights.
Customer experiences
Reported issues
Some consumers have reported billing problems such as being charged after cancelling free trials, difficulty finding subscriptions to cancel, and poor support responsiveness.
These complaints are documented in consumer complaint listings and user discussions. BBB complaints
Common user feedback
Users on forums describe hidden subscriptions, denied refunds, and trouble cancelling through the appropriate channel.
If you encounter problems, gather evidence of cancellation attempts and billing records before contacting your payment provider or disputing charges.
Documentation checklist
What to collect before contacting support
- Order/receipt email showing the subscription purchase.
- Subscription ID or transaction ID from Apple, Google or your payment provider.
- Screenshots of subscription status and any cancellation attempts.
- Dates showing when you were billed and when you attempted cancellation.
Additional useful items
- Copy of the terms or subscription page you accepted (save links or screenshots).
- Bank or card statements showing the charges in question.
- A clear timeline of events to include in your support request or dispute.
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the Aiby app cancels the subscription. It does not; you must cancel through Apple, Google or your Aiby account.
Always verify your app store subscription list after deleting the app.
Trying the wrong cancellation channel
If you purchased on the web, cancelling via Apple or Google will not stop billing and vice versa.
Confirm where the payment was processed before attempting cancellation or a refund.
Missing cut-off times and trial rules
Free trials and billing renewals often require cancellation at least 24 hours before the trial or period ends; missing that window can trigger an immediate charge.
Check the specific cutoff stated in the purchase confirmation or the App Store listing.
Comparative recap
Quick comparison
| Service | How to cancel | Access after cancel | Refund policy |
|---|---|---|---|
| Apple App Store | Cancel via Apple ID > Subscriptions (must cancel before trial cutoff) | Access until end of paid period | Refunds handled by Apple; Aiby cannot refund |
| Google Play | Cancel via Google Play > Subscriptions | Access until end of paid period | Refunds handled by Google; Aiby cannot refund |
| Direct web / external payment | Cancel via Aiby account settings on the website | Depends on billing period and account rules | May allow limited refunds if requested quickly (see policy) |
After cancelling
What to do right away
Save confirmation of the cancellation (screenshots or confirmation emails) and keep billing records.
Monitor your payment method for any unexpected charges in the following billing cycle.
Where to find more information
- Read Aiby's terms for billing and refunds: Aiby Terms
- See Android subscription instructions: Google Play subscription info
- See notes on Apple purchases in Aiby's terms: Aiby Terms (Apple)
Address
Physical address
There is no public physical address for subscription cancellations; Aiby handles cancellations online only.
Refer to the Aiby website and your app store account for cancellation controls and support options.
Support and contact
Use the support/contact processes described in Aiby's terms and subscription pages when requesting refunds or account changes.
Helpful links: Subscription & Refund Policy and Android subscription info.