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Cancel ANTARES
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Antares service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Antares: Step-by-Step Guide
What is Antares
Overview
Antares is a subscription-based SaaS platform that provides tools for managing and optimising marketing campaigns using analytics and automation.
The platform is accessed via an online account and uses subscription billing for products such as Auto-Tune Unlimited and other services.
How the service is delivered
Access to Antares services is controlled through an online account and license management within their website and apps.
Subscriptions and billing are managed on Antares’ website rather than by uninstalling software or deactivating local licenses.
How to cancel Antares
Step-by-step cancellation
- Log in to your Antares account on their website.
- Go to "My Account" and locate your active subscription.
- Click "Manage" under the active subscription, open the "More" drop-down and select "Cancel Subscription".
- Optionally, you may choose to pause the subscription for up to 2 months instead of cancelling.
For the official guide, see Antares help: How to cancel or pause a subscription.
Important notes about cancellation
- Deactivating the license in Auto-Tune Central or uninstalling software does NOT cancel your subscription.
- Cancellation must be completed on Antares’ website to stop future billing.
What happens when you cancel
Access after cancelling
When you cancel, your subscription will not renew at the next billing date.
Depending on billing and account settings, you may retain access until the end of the current paid period.
Data and account status
Account data and licenses may remain associated with your Antares account even after cancellation.
If you paused instead of cancelling, your subscription is temporarily suspended for the chosen pause duration.
Will I get a refund?
Official refund policy
Antares states that it cannot provide refunds or exchanges for online software purchases and that all sales are final.
For details see Antares’ refund policy: Antares Refund Policy.
Exceptions and dispute options
- If you believe you were charged incorrectly or bought the wrong product, you may submit a support ticket for review.
- Support review does not guarantee a refund; outcomes are decided by Antares per their policy.
Antares plans and pricing
Pricing summary
No public, verified pricing details were available in the provided sources for specific plans.
Contact Antares directly for current plan prices and billing cycles.
How to get pricing
Log in to your Antares account or contact support through the Antares website for quotes and plan information.
| Plan | Price | Notes |
|---|---|---|
| Auto-Tune Unlimited (or other Antares plans) | Contact for pricing | See your account or contact support for current rates and billing terms. |
Your consumer rights in South Africa
General rights to be aware of
Antares’ stated policy is that online software sales are final and refunds are not provided as a standard practice.
However, if you believe you were billed incorrectly or charged after timely cancellation, you may have avenues to challenge the charge.
Practical steps for South African consumers
- Keep records of cancellation attempts and confirmation screens or emails.
- Contact Antares support first and request a written response or ticket number.
- If billing continues despite timely cancellation, consider contacting your bank or card issuer to dispute the charge.
Customer experiences
Reported problems
Multiple reviewers report issues such as unexpected billing after trials or cancellation, duplicate charges, and difficulty cancelling subscriptions.
Some users say subscriptions did not appear under their subscription tab or that they were billed for subscriptions they did not knowingly activate.
Service and support feedback
Complaints include poor or unresponsive customer service and refusal to issue refunds for unused periods.
These reports appear on public review sites and user forums; they indicate some customers experienced friction resolving billing problems.
See community reports: Trustpilot - Antares reviews.
Documentation checklist
Essential items to gather
- Account email and username used with Antares.
- Subscription ID or plan name as shown in "My Account".
- Dates and screenshots of cancellation actions or pause confirmations.
Billing and communication records
- Credit/debit card or bank statements showing the charge(s).
- Support ticket numbers, reply emails, and timestamps of any contact with Antares.
Common mistakes
Assuming uninstall = cancellation
A common error is uninstalling software or deactivating a license and assuming the subscription has been cancelled.
Antares requires cancellation through the website; uninstalling does not stop billing.
Not saving confirmation and missing timing
Another mistake is not saving cancellation confirmations or not cancelling before the renewal date.
Without proof of cancellation, disputes with the vendor or your bank become harder to resolve.
Comparative recap
Quick feature comparison
The table below summarises key points about Antares’ subscription handling and what customers can expect based on verified sources.
| Feature | Antares | What customers should expect |
|---|---|---|
| Cancellation method | Cancel via "My Account" > "Manage" > "More" > "Cancel Subscription" | Must cancel on website; deactivating software does not stop billing |
| Refund policy | All sales final; refunds generally not provided | Submit support ticket if charged incorrectly; refunds not guaranteed |
| Reported billing issues | Multiple reports of unexpected renewals and duplicate charges | Monitor statements and keep cancellation proof; consider bank dispute if needed |
After cancelling
Monitor and confirm
Save the cancellation confirmation and monitor your payment method for any future charges.
If you are billed after cancellation, open a support ticket and keep all communication records.
Useful links
Address
Registered office
Antares Global Limited
31 Sutton Park Road, Sutton Scotney, Winchester, England, SO21 3GZ
Support and contact
Contact support through your Antares account or their help pages for account-specific actions and questions.