Cancellation Anydesk: Easy Method

What is Anydesk

Overview

AnyDesk is remote desktop software that lets users connect to and control devices remotely for support, file transfer, and collaboration.

It is subscription-based for business features and is available on desktop and mobile platforms.

Typical usage

Individuals and companies use AnyDesk for remote IT support, remote access to workstations, and managed device fleets.

Licensing and billing depend on where you buy the subscription (AnyDesk web portal, App Store or Google Play).

How to cancel Anydesk

Cancel via AnyDesk web portal (my.anydesk)

• Sign in to your my.anydesk account.
• Go to Settings (Interface I) or the License tab (Interface II).
• Click “Cancel Subscription”.
• Cancel at least 30 days before the renewal date to avoid auto-renewal. Official instructions

Cancel via mobile stores (iOS / Android)

• iOS (Apple App Store): Settings > [Your Name] > Subscriptions > select AnyDesk > Cancel Subscription. Billing is handled by Apple. See guidance at Postclic.
• Android (Google Play): In Google Play app, Profile > Payments & subscriptions > Subscriptions > select AnyDesk > Cancel Subscription. Billing is handled by Google. See guidance at Postclic.

What happens when you cancel

Access and service continuity

Cancelling prevents automatic renewal at the next billing cycle if done in time. Your paid access typically continues until the current paid period expires.

After the paid term ends, access to licensed features will end unless you renew.

Data and account status

Your account and settings usually remain accessible for login, but licensed features tied to an active subscription will stop after expiry.

If you require written confirmation, save the cancellation confirmation or consider sending a written cancellation as proof.

Will I get a refund?

Trial and trial-end notifications

AnyDesk trial periods are typically 14 - 30 days. Cancel during the trial to avoid conversion to a paid subscription.

AnyDesk notifies users at least 3 days before trial end. See AnyDesk Terms for trial details.

Post-purchase refunds and exceptions

• There is no general automatic 14-day refund right under AnyDesk’s global Terms; refunds are not guaranteed.
• Pro-rata refunds may apply only in specific termination-for-cause cases (per AnyDesk’s contract terms).
• If you purchased via App Store or Google Play, refunds are handled by Apple or Google according to their policies.

Anydesk plans and pricing

Pricing table

Price source and notes

Prices are from an authorized AnyDesk reseller in Singapore (Tech Profuse) as of February 2026; official AnyDesk site lists prices in USD or CNY.

Singapore-specific SGD pricing may be offered via resellers rather than on the global AnyDesk site.

Your consumer rights in Singapore

What AnyDesk’s Terms state

• Cancellation via the customer portal or in writing is required at least 30 days before renewal to prevent auto-renewal (per AnyDesk Terms).
• Global Terms do not promise a general 14-day cooling-off refund; refunds are conditional.

Local considerations in Singapore

Singapore consumer-protection laws may offer remedies in certain cases, but outcomes depend on the purchase channel and specific facts.

If you bought from a local reseller, contact that reseller about cancellation and refund policies; platform purchases follow Apple/Google rules.

Customer experiences

Positive feedback

Some users praise AnyDesk for ease of use, stability and responsive support, describing it as an "outstanding piece of software." See reviews.

Negative feedback

Common complaints include unclear or difficult cancellation processes, unexpected charges, price increases, and poor refund responsiveness.

Users also report technical limits (session timeouts, device limits) and variable customer-support responsiveness in some cases. See reviews.

Documentation checklist

Essential items to gather

• Account email and AnyDesk order ID or license key.
• Invoice or payment receipt showing charge date and amount.
• Renewal date and subscription type (web portal, App Store, Google Play).

Proof and communication records

• Saved cancellation confirmation or screenshot of cancelled status.
• Email threads with support, payment disputes, or store receipts.
• For written cancellations, proof of delivery (registered mail receipt).

Common mistakes

Missing the 30-day deadline

Not cancelling at least 30 days before renewal is a frequent mistake that results in an auto-renewed charge.

Always check your renewal date and set a reminder well in advance.

Cancelling in the wrong place or assuming a refund

Users often try to cancel in the AnyDesk portal when the subscription was billed by Apple or Google - those require cancellation through the store.

Also, assuming a post-purchase refund will be granted by AnyDesk can lead to disappointment; refunds are not guaranteed under global Terms.

Comparative recap

Quick comparison (methods)

Choosing the right route

Cancel where you were billed: web-portal purchases via my.anydesk; mobile purchases via the relevant app store.

Check refund responsibilities: platform purchases follow platform refund rules, web purchases follow AnyDesk contract terms.

After cancelling

What to check immediately

• Save or screenshot the cancellation confirmation and any reference number.
• Monitor your bank/card for any unexpected charges after cancellation.

Helpful links and next steps

• AnyDesk cancellation/help article: support.anydesk.com
• General cancellation guidance for App Store / Google Play: postclic.com
• Read user feedback and experiences: Trustpilot reviews

Address

Corporate address

AnyDesk Software GmbH

Türlenstraße 2, 70191 Stuttgart, Germany

Written cancellations

If you prefer written cancellation for record-keeping, consider sending a registered letter to the corporate address and keep proof of posting.

For platform purchases, follow App Store or Google Play procedures instead of sending mail to the corporate address.