Cancellation Apollo: Easy Method

What is Apollo

Overview

Apollo is a subscription-based software platform for customer relationship management and process automation designed to streamline communication, project management and data workflows.

The guidance below focuses on canceling Apollo subscriptions and related steps for users in South Africa.

Key capabilities

Apollo provides SaaS features such as CRM tools, automation and in-app premium modules accessed via paid plans or modules.

Some premium features are sold as in-app purchases and are subject to the store (App Store / Google Play) billing rules.

How to cancel Apollo

Cancel via mobile app store

• Open the App Store (iOS) or Google Play Store (Android) on the device used to purchase the subscription.
• Visit your subscriptions or payment settings, find the Apollo subscription, and choose Cancel Subscription or Manage → Cancel.
• Ensure you receive a confirmation message or email from the store; keep a screenshot or reference number.

Cancel via Apollo account or support

• Check the Apollo app account or settings for a subscription or billing page and follow the in-app cancellation option if provided.
• If no in-app option is available, contact Apollo support through the app’s support channel and request cancellation; note the date, time and agent details.
• When contacting support, provide your account email, order ID and proof of purchase to speed processing.

What happens when you cancel

Access after cancellation

Cancelling typically prevents future renewals but does not always remove access immediately.

You usually retain access until the end of the current paid billing period unless otherwise stated.

Data and account retention

Your account data is normally retained according to Apollo's data retention policy; deletion may require a separate request.

Request data export or deletion from support if you need copies or removal; keep confirmation of any such requests.

Will I get a refund?

General refund policy

Refunds for in-app purchases are generally handled by the platform used for purchase (Apple App Store or Google Play).

Apollo may not directly refund in-app purchases made through those stores; platform policies typically govern eligibility.

Possible exceptions and steps

• If the app failed to deliver advertised features, document the issue and ask Apollo support for remedy including refund.
• If you believe a billing error occurred, contact the store (Apple/Google) with the order number and request a refund per their procedures.
• Keep receipts, transaction IDs and all correspondence to support any refund claim.

Apollo plans and pricing

Available plans (South Africa)

The table below reflects in-app purchase prices listed for Apollo’s companion chat app tiers on the South African store.

Exact feature breakdowns per tier are not specified in the store listing.

Pricing table

Your consumer rights in South Africa

Key protections

Consumers in South Africa are protected by the Consumer Protection Act (CPA) which provides rights to safe, good quality and correctly described products and services.

If the service is not supplied as agreed, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances.

Steps to enforce your rights

• Keep purchase records, receipts and communications to support any complaint.
• If the supplier does not resolve the issue, escalate to the National Consumer Commission or seek advice from a consumer rights organisation.
• Digital content and in‑app purchases may be subject to different rules; check platform and supplier obligations when raising a dispute.

Customer experiences

Common positive points

Some users report that Apollo’s automation and CRM features improve workflow and that premium modules add useful capabilities.

Lifetime and bundled offers are often favoured by those who want long‑term access without recurring fees.

Common issues reported

Frequent concerns include confusion over in‑app billing, difficulty finding the correct cancellation flow and delayed responses from support.

Users advised keeping receipts and store order numbers to resolve billing disputes more quickly.

Documentation checklist

What to gather before contacting support

• Order or transaction ID from the App Store / Google Play receipt.
• Account email used for Apollo and the device used to purchase.
• Payment method details (last 4 digits) and date of purchase.

Additional helpful items

• Screenshots of subscription status, billing page and any error messages.
• Records of communication with Apollo or the app store (dates, agent names, reference numbers).

Common mistakes

Assuming cancel in app equals cancel with store

Users sometimes delete the Apollo app but forget to cancel the subscription through the App Store or Google Play, so charges continue.

Always cancel via the store subscription management, not by merely removing the app.

Missing proof and late action

Waiting until after a renewal to act, and lacking receipts or order IDs, makes refunds or disputes harder to resolve.

Take screenshots and request written confirmation at the time of cancellation to avoid future problems.

Comparative recap

Quick comparison

The table below compares the main in‑app plans and suggested use cases to help decide which option fit your needs.

This is a simplified recap of the pricing listed for the South African store.

After cancelling

Confirm and monitor

After you cancel, confirm you received a cancellation confirmation from the store or Apollo support.

Monitor your bank or card statements for any unexpected post‑cancellation charges and act quickly if you see one.

Next steps and further help

• Check your App Store or Google Play purchase history for order details and refund options.
• If the supplier does not resolve the issue, gather your documentation and consider contacting the National Consumer Commission or a consumer advice body in South Africa.

Address

Registered office

UNIT A MAYFAIR CORNER OASIS LANE CE, CENTURY CITY, CAPE TOWN, WESTERN CAPE, 7441

Use this address for formal written correspondence or registered post when required.

Contact notes

When sending documents, include your account identifier and purchase evidence to help the support team locate your records quickly.

Keep copies of all sent mail and proof of delivery for your records.