Cancellation Apollo: Easy Method

What is Apollo

Overview

Apollo is a health and wellness platform in India offering online consultations, diagnostic bookings, medicine orders and subscription services through web and mobile apps.

The platform connects users to clinics, labs and pharmacies operated under the Apollo group brand and supports appointments, tests and product purchases.

Services included

Services commonly used on the platform include teleconsultations, in-person appointments, lab sample collection and medicine deliveries.

Subscriptions unlock additional features such as enhanced access or premium content, while separate clinic packages and product orders follow specific cancellation rules.

How to cancel Apollo

Via Apollo 24|7 web/app (user dashboard)

• Sign in to your Apollo 24|7 account on the web or mobile app.
• Open your dashboard and locate the appointment, test or order you want to cancel.
• Use the cancel option shown on the booking/order page and follow on-screen prompts to confirm.

Via App Store / Google Play and special cases

• If you subscribed via the Apple App Store (iOS), cancel from your device under Apple ID → Subscriptions; Apollo cannot cancel App Store subscriptions for you. See Apollo terms: Apollo app terms.
• If you subscribed via Google Play, cancel in the Play Store under Payments & subscriptions → Subscriptions; Apollo does not directly manage Play Store cancellations.
• For clinic packages or lab tests, follow the specific cancellation rules listed on the relevant booking page or clinic policy.

What happens when you cancel

Access and renewal

On cancellation of subscriptions you will typically lose access to subscriber-only features at the end of your current paid period unless the service states immediate termination.

Auto-renewal stops for subscriptions cancelled through the platform or app store method you used to subscribe.

Appointments, tests and data

Cancelling an appointment removes the scheduled slot and may allow you to rebook depending on provider availability.

Your account data and past records generally remain stored under Apollo’s data practices; check the app terms or contact support for data-deletion requests.

Will I get a refund?

General refund policy

Refunds for eligible cancellations are issued to the original payment method except cash-on-delivery, which is refunded via NEFT when applicable.

Standard refund processing timelines are up to about 30 working/business days, subject to bank processing times.

Exceptions and timelines

• Medicine/product returns: raise a return request within 48 hours of delivery; refunds are processed 5 - 7 business days after verification. See returns: Apollo returns.
• Clinic health check packages: no refund after 2 days from payment; refunds (when allowed) are processed by NEFT within 7 - 10 business days. See clinic policy: Apollo Clinic cancellation policy.
• App-store subscriptions: refunds and cancellations follow Apple/Google policies and must be handled via their subscription controls.

Apollo plans and pricing

Plan summary

The platform offers one-time and recurring plans reported in user sources. Prices can vary and occasional in-app offers may alter displayed pricing.

Below is a concise table of known plan names and reported prices; treat amounts as approximate.

Notes on pricing

Prices and plan names may change; the annual INR price above was reported by a user and may reflect a promotional in-app offer.

For authoritative pricing, check the app or contact Apollo support and review the app terms: Apollo app terms.

Your consumer rights in India

Key rights

Under Indian consumer protection principles, you are entitled to timely delivery, accurate product/service descriptions and transparent refund and cancellation terms.

Unfair contract terms or repeated service deficiencies may be actionable under the Consumer Protection Act, 2019.

How to escalate

• Raise complaints with Apollo support first and keep records (order IDs, screenshots, timestamps).
• If unresolved, approach consumer forums, your bank (for disputed payments) or the appropriate consumer commission for claims concerning deficient services or delayed refunds.

Customer experiences

Common complaints

Public reviews and discussions report delivery delays, unexpected order cancellations, slow or unresponsive customer service and refund friction for some users.

See aggregated user feedback on review platforms for context: Trustpilot - Apollo Pharmacy reviews.

Community reports and variability

Reddit threads document experiences such as delayed deliveries and difficulty in getting returns accepted in specific scenarios; individual experiences vary by location and order type.

Community posts can highlight recurring issues but are user-reported and may not represent all customers: Reddit discussion, Reddit thread.

Documentation checklist

Before you cancel

• Order or appointment ID and the date/time of booking.
• Payment proof (transaction ID, screenshot) and the payment method used.
• Screenshots of the booking/appointment page showing cancellation options and any error messages.

For refunds and returns

• Photos of delivered products (for returns), packaging and expiry/lot details if relevant.
• Communication records with support (chat logs, emails) and timestamps.
• Bank details (if COD refund via NEFT is required) and identification as requested by support.

Common mistakes

Timing errors

Waiting too long to cancel is a frequent mistake - consult the specific cut-off windows for consultations, physical appointments and lab tests before cancelling.

For example, online consultations can be cancelled up to 15 minutes before; physical appointments up to 30 minutes; lab sample collections up to 2 hours beforehand.

Platform misconceptions

Expecting Apollo to cancel App Store or Google Play subscriptions is incorrect; those must be cancelled via Apple or Google subscription settings.

Also, assuming refunds are instant can cause frustration - bank processing times and verification steps commonly cause multi-day delays.

Comparative recap

At-a-glance comparison

The table below summarizes cancellation windows, refund timelines and where to act for different item types.

How to use this recap

Use the table to confirm where to cancel and expected timelines for refunds or changes to access.

When in doubt, capture screenshots and contact support via the app so you have a record for escalation.

After cancelling

What to check

• Confirm cancellation in your Apollo dashboard and save any confirmation IDs or emails.
• Monitor your bank or payment method for refund credits and keep record of transaction dates.

Helpful links and support

• Apollo app terms and subscription info: https://apolloapp.io/terms/
• Product returns and refund process: https://www.apollo247.com/returns
• Clinic package cancellation rules: https://www.apolloclinic.com/health-check-packages/cancellation-policy/
• How to cancel Android subscriptions (guide): Times of India - Cancel Android subscriptions

Address

Corporate address

#19, Bishop Gardens, Raja Annamalaipuram, Chennai, Tamil Nadu 600028, India.

Use this address for formal escalation or couriering documents if instructed by Apollo support.

Local outlets

Local Apollo Pharmacy or Apollo Clinic outlets vary by city; for cancellations or returns tied to a physical outlet, check the app for the specific outlet address and contact details.

If you need to escalate locally, request the outlet contact from the app or customer support and keep records of all communications.