Cancellation Aura: Easy Method

What is Aura

Overview

Aura is a subscription-based mental wellness service offering personalised meditation, sleep aids and emotional support resources.

It delivers guided activities and monitoring tools through apps and web access to help reduce stress and improve wellbeing.

Main features

Features typically include personalised sessions, sleep stories, mood tracking and identity protection add-ons depending on plan.

Availability and exact features depend on the platform and plan you choose.

How to cancel Aura

Cancel a direct web subscription (Aura website)

• Email [email protected] at least 48 hours before the end of your current billing period to request cancellation.
• Cancellation takes effect at the end of the paid period; you retain access until then. No automatic prorated refunds are provided.
• See the official cancellation help page: Aura cancellation help.

Cancel via Apple App Store or Google Play

• Apple (iOS): Cancel through your Apple ID > Subscriptions (or Account Settings) at least 24 hours before renewal. Aura cannot cancel App Store subscriptions for you.
• Google Play (Android): Cancel in the Google Play app > Subscriptions. Aura cannot cancel Google Play subscriptions for you; Google handles billing and refunds per their policies.
• See platform terms: Apple/App Store guidance in Aura terms and general Google Play cancellation guidance referenced by third-party notes: Google Play cancellation steps.

What happens when you cancel

Access and billing

For web subscriptions, cancellation is effective at the end of your paid billing period and you keep access until that date.

For App Store and Google Play, access typically continues until the end of the current billing cycle managed by those stores.

Data and account

Cancelling a subscription does not always delete your account or personal data; check Aura's terms for data retention details.

If you want account deletion, contact support and confirm the steps required under Aura’s terms of service.

Will I get a refund?

Standard refund policy

Subscriptions are generally non-refundable and Aura does not provide prorated refunds for unused time on web purchases as a standard practice.

Any discretionary refunds for web purchases are handled by the billing processor (Polar via Stripe) on a case-by-case basis.

Statutory exceptions and platform refunds

• Consumers have a statutory 14-day right to cancel an initial subscription and receive a full refund unless digital content has already been started; Aura must reimburse within 14 days using the same payment method. See: Aura refund page.
• Apple App Store purchases: refunds must be requested from Apple directly; Aura cannot process these refunds. See Aura’s terms: terms and conditions.
• Google Play refunds are handled by Google Play according to their policies.

Aura plans and pricing

Where to check current prices

Pricing and plan details can change. Always check Aura’s official site or your app store listing for the most up-to-date information.

Do not rely on third-party sites for current prices - verify on the official Aura pages or the App Store / Google Play listing.

No price guesses here

This guide does not list or speculate on prices. Confirm plan costs in the Aura app or on the official website before subscribing.

Your consumer rights in Singapore

Legal protections

As a consumer in Singapore buying digital services for personal use, you are protected under the Consumer Protection (Fair Trading) Act.

This law covers unfair practices; some statutory rights (such as the right to cancel within certain periods) may apply depending on the transaction.

Where to seek help locally

• Lodge a complaint with CASE (Consumers Association of Singapore) for disputes related to consumer transactions.
• Tourists may contact the Singapore Tourism Board (STB) for assistance related to travel-related purchases.
• Small claims can be pursued through the Small Claims Tribunals (SCT) for eligible disputes. General guidance: Singapore consumer recourse.

Customer experiences

Positive feedback

Many users report that Aura’s services - such as guided meditations and identity protection - brought real value and peace of mind.

Official review pages highlight helpful customer support and useful alerts for some subscribers. See Aura reviews: Aura reviews.

Negative feedback and common complaints

Some users report difficulties cancelling subscriptions, billing errors, and frustration with refund handling.

Refund-related grievances and perceived lack of responsiveness appear in public reviews; check multiple sources before deciding and keep records. Example reviews aggregated: Sitejabber Aura reviews.

Documentation checklist

What to gather before contacting support

• Account email and username used for Aura.
• Receipt or order confirmation showing transaction date and billing platform.
• Subscription platform (web, Apple App Store, Google Play).

Additional helpful evidence

• Screenshots of subscription status, renewal dates, and any error messages when attempting cancellation.
• Copies of emails exchanged with support and the support ticket number if available.
• Bank or card statements showing the charge (for refund disputes).

Common mistakes

Assuming Aura can cancel store subscriptions

A frequent error is expecting Aura to cancel App Store or Google Play subscriptions for you. Those subscriptions must be cancelled through the respective store accounts.

Always check which platform charged you before contacting Aura support.

Missing timing and proof

Waiting until the last minute to cancel can result in an automatic renewal; follow the platform-specific timing rules (48 hours for web, 24 hours for Apple as guidance).

Another mistake is not saving receipts or screenshots - these are important if you later request a refund or lodge a complaint.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Save confirmation of cancellation and the date your access will end.
• Monitor your bank or card statements for any unexpected charges after cancellation.

If you need further help

• Contact Aura support: [email protected] for web subscriptions and account questions.
• Refund information and policy: Aura refund page.
• Aura terms of service for detailed legal terms: terms of service.
• If you are in Singapore and need consumer assistance, see: consumer recourse in Singapore.
• For App Store purchases on iOS in Singapore, check the app listing: Aura on the App Store (SG).

Address

Mailing address

Singapore Post Limited

10 Eunos Road 8 #01-38

Singapore Post Centre

Singapore 408600

Notes on contacting by post

If you plan to send documentation by mail, include your account email and copies of receipts, and retain proof of posting for your records.

For faster resolution, use email [email protected] and attach digital copies first.