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Cancel AURLUX
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Aurlux service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aurlux: Easy Method
What is Aurlux
Overview
Aurlux is a product and subscription service offering hair removal creams and related kits sold through its website. The company provides online purchase options and a subscription model for repeat deliveries.
Where it operates
Aurlux sells internationally from its website and publishes policies for orders placed via the web. There is no clear public guidance that it operates through the App Store or Google Play for subscription management.
How to cancel Aurlux
Cancel a web subscription
- Find the order confirmation email you received after purchase.
- Click the cancellation or manage-subscription link in that email to cancel or change your subscription. (Source: Subscription Policy.)
Other cancellation routes and app stores
- If you cannot use the link, contact Aurlux support for assistance via the contact method provided in your order or on the site.
- No explicit Aurlux guidance exists for cancelling subscriptions purchased via the App Store or Google Play; the company appears not to operate through those marketplaces. (Source: absence in Help Center and Terms: Subscription Policy.)
What happens when you cancel
Access and renewal
When you cancel a subscription via the order confirmation link, future recurring charges should stop and the subscription will not renew.
Existing pre-paid shipments already processed may still be dispatched; check your order details or contact support for specifics.
Account data and orders
Cancelling stops future deliveries but does not necessarily delete your account or purchase history; follow up with support if you want account removal.
Keep copies of order confirmations and cancellation confirmations for your records in case you need to dispute future charges.
Will I get a refund?
Aurlux refund policy
Aurlux offers a 60-day return period from the date you received the product for unused items in original packaging, subject to approval by support.
Refunds are for the full product price minus discounts and shipping charges. Shipping fees and consumables (gels, serums, sticky pads) are non-refundable. Buyer pays return shipping. (Source: Returns & Refunds.)
Exceptions and practical notes
- Returns are accepted only for unused products in original packaging and must be approved by Aurlux support.
- There is no explicit statement of a 14-day statutory cooling-off period on Aurlux pages; the company offers a voluntary 60-day returns window instead. (Source: Returns & Refunds.)
Aurlux plans and pricing
Pricing summary
No official South African ZAR prices are published by Aurlux. The table below shows approximate ZAR conversions based on USD listing prices and an approximate exchange rate of R19/USD (January 2026).
Notes on accuracy
All ZAR figures are approximations. For final pricing and currency charged at checkout, view the product page or your order confirmation on Aurlux's site.
| Plan | Price (approx ZAR) | Period (期間) | Features |
|---|---|---|---|
| Painless Body Hair Removal Cream (standard) | approx. R950.00 | One-time | Single kit (1 cream + moisturizer), listed at $49.99 USD |
| Buy 1 Get 1 Free bundle | approx. R456.00 | One-time | 2 kits for the price of 1, sale price $23.99 per kit (USD-based conversion) |
| Buy 2 Get 2 Free bundle | approx. R760.00 | One-time | 4 kits total, effective price $39.99 per kit (USD-based conversion) |
Your consumer rights in South Africa
Statutory rights overview
South African consumer law provides certain rights for defective or misdescribed goods and may include a cooling-off period for certain distance sales.
Aurlux’s published policy offers a 60-day return window but is a vendor policy rather than a substitute for statutory protections.
How Aurlux’s policy maps to local rights
- Aurlux offers 60 days for returns of unused items - longer than a typical 14-day cooling-off period - but this is limited to unused, original-packaging items and requires approval. (Source: Returns & Refunds.)
- Shipping costs are not refundable and customers pay return shipping, which may reduce practical value of a return right.
- If you bought via a third-party app store, statutory/marketplace cancellation and refund processes may differ; Aurlux does not provide guidance for app-store purchases. (Source: Subscription Policy.)
Customer experiences
Positive experiences
Some customers report successful resolution from support, including full refunds or partial refunds and subscription cancellation when issues were raised. (See Trustpilot examples.)
One review noted that support offered a full refund or a 50% partial refund and cancelled the subscription. (Source: Trustpilot.)
Negative experiences
Common complaints include automatic subscription enrollment without clear consent and difficulty cancelling - login or cancellation links failing or not being sent.
Many reviewers also reported product ineffectiveness or skin irritation, and described customer service as unresponsive or unreachable. (Sources: Trustpilot, Trustpilot.)
Documentation checklist
What to gather before cancelling or returning
- Order confirmation email (required for subscription cancellation link).
- Order number, account email, and payment method details.
- Photographs showing product condition (if returning due to damage or defects).
Additional supporting items
- Proof of shipment and tracking for returned parcels.
- All original packaging and unused product components if you will return the item under the 60-day policy.
Common mistakes
Not saving the order confirmation
Many customers fail to keep the order confirmation email that contains the cancellation/manage-subscription link. Losing that email makes self-service cancellation harder.
Example: buying in a hurry and deleting the confirmation before recording the subscription link can block the quickest cancellation route.
Returning without approval
Sending a return package without prior approval from Aurlux can result in refusal and wasted return shipping costs.
Example: customers who return opened or partially used items or fail to obtain return authorization may have refunds denied.
Comparative recap
Quick comparison
The table below summarizes key cancellation and refund aspects of Aurlux versus expected good-practice standards for online subscriptions.
Notes on interpretation
Use this table to quickly decide next steps: whether to cancel, request a refund, or escalate through consumer channels.
| Feature | Aurlux | Notes | Period (期間) |
|---|---|---|---|
| Cancellation method | Link in order confirmation email | If link unavailable, contact support. | One-time action |
| Refund window | 60-day return policy (unused items) | Longer than typical 14-day cooling-off but limited. | 60 days |
| Return shipping | Buyer pays return shipping | Shipping costs non-refundable. | Per return |
| App store guidance | No explicit guidance | Avoid assumptions if purchased via app stores; Aurlux provides no instructions. | N/A |
| Customer service responsiveness | Mixed; many negative reports | Some successful resolutions reported, but many users report poor responsiveness. | Varies |
After cancelling
Follow-up steps
- Keep the cancellation confirmation email or screenshot for your records.
- Monitor your payment method for any unexpected future charges and save bank statements if you need to dispute a charge.
Helpful links
- Aurlux Subscription Policy - for cancellation instructions and subscription terms.
- Aurlux Returns & Refunds - for return eligibility, timelines, and exclusions.
- Trustpilot reviews - read other customers’ experiences before deciding next steps.
Address
Registered location
Johannesburg, Gauteng, South Africa.
Office visits are by appointment only; use online contact methods in your order confirmation or site pages to request support.
Contact recommendation
For cancellations and returns, use the links and instructions in your order confirmation and the Aurlux policy pages linked above.
If you cannot resolve an issue through Aurlux support, gather documentation and consider raising the matter with South African consumer protection authorities or your payment provider.