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Cancel AVG
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Avg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Avg: Easy Method
What is Avg
Overview
Avg is an antivirus and cybersecurity product suite that protects devices from malware, phishing and other online threats.
It is available for consumers and businesses and can be managed via device app stores or an AVG account for subscription and license controls.
Where it is managed
Subscriptions are handled through the platform you used to buy the product: Apple App Store, Google Play, or AVG’s web account portal.
Licenses and activation for local purchases may also be distributed through South African resellers or distributors.
How to cancel Avg
Cancel via App Store (iOS)
- Open the App Store on your iPhone or iPad.
- Tap your Apple ID, go to Subscriptions, select the AVG subscription, then choose “Cancel subscription” or “Cancel free trial” and confirm.
- The service remains active until the end of the current billing or trial period.
Cancel via Google Play (Android)
- Open Google Play and go to Payments & subscriptions → Subscriptions.
- Select the AVG subscription and tap Cancel subscription.
- Your service continues until the end of the current billing period.
Cancel via AVG web (AVG MyAccount / official site)
- Sign in to your AVG Account and go to Manage subscriptions (or the subscriptions area on the site).
- Choose the subscription you want to cancel and select Unsubscribe.
- Cancel before the next billing date to avoid automatic renewal; access is retained until period end.
What happens when you cancel
Access after cancellation
After cancelling, your AVG service remains active until the end of the paid or trial period.
You keep full product functionality until that expiry date unless otherwise stated in your agreement.
Renewal and auto-billing
Cancelling prevents future automatic renewals but does not retroactively stop a charge already processed.
To avoid a next-cycle charge, ensure you cancel before the next billing date shown in your account or receipt.
Data and device protection
Your device protection settings and scans will continue to work until the subscription period ends.
After expiry, features tied to an active subscription (cloud updates, premium shields, remote management) may stop working.
Will I get a refund?
Standard refund policy
AVG offers a 30-day money-back guarantee for most consumer products bought directly from AVG’s website or via Google Play.
Refund requests must be made within 30 days of the purchase date to qualify under that guarantee.
Exceptions and reseller purchases
- Purchases made through the Apple App Store or other resellers require you to contact that reseller for refunds.
- AVG does not issue refunds for App Store purchases; Apple handles those requests.
How to request a refund
- If you bought directly, submit a refund request to AVG within 30 days with proof of purchase.
- If you bought via Google Play, you may be eligible for a refund through Google Play policies within the stated window.
Avg plans and pricing
Available plans (local listings)
| Plan | Price | 期間 | Features |
|---|---|---|---|
| AVG Anti‑Virus (1 User License) | R299.99 | Perpetual / unspecified | Essential antivirus, LinkScanner®, Anti‑Spyware, Anti‑Rootkit, Email/Web Shield, Game Mode |
| AVG Internet Security (1 User License) | R399.99 | Perpetual / unspecified | Antivirus + Firewall + Identity Protection, Anti‑Spam, LinkScanner®, Email/Web Shield, System Tools |
| AVG Internet Security (3 Users) | R549.99 | Perpetual / unspecified | Same as 1‑User plan, but for 3 users |
| AVG Internet Security (5 Users) | R799.99 | Perpetual / unspecified | Same as 1‑User plan, but for 5 users |
| Gaming Protection (Launch Promotion) | R134.99 | Promotional / unspecified | Non‑stop gaming protection, optimized performance for gamers |
| AVG AntiVirus Business Edition (1‑Year) | R236.80 | 1 年間 | Endpoint protection, firewall, remote management, CyberCapture, priority support |
| AVG AntiVirus Business Edition (2‑Year) | R390.71 | 2 年間 | Same as 1‑Year, extended duration |
| AVG AntiVirus Business Edition (3‑Year) | R547.00 | 3 年間 | Same as 1‑Year, extended duration |
| AVG Internet Security 1 Device (1‑Year Activation) - local listing | R175.00 | 1 年間 | Antivirus + Firewall; electronic delivery via South African retailer |
Notes on pricing
Most South African “Home & Office” items shown are listed as one‑time/perpetual licenses for versions labelled 9.0.
Business licences are quoted with explicit annual or multi‑year periods. Local reseller listings may show discounted 1‑year options.
Your consumer rights in South Africa
Cooling‑off and refunds
South African consumers are protected under the Consumer Protection Act, which provides certain cooling‑off and refund rights for online or direct purchases.
The practical enforceability for software subscriptions can vary by case and by how the product was sold.
Reseller and app store purchases
- If you purchased via the Apple App Store or another retailer, you must pursue refunds through that seller.
- Direct purchases from AVG or authorised local distributors typically follow AVG’s 30‑day money‑back policy.
Action if you have a dispute
Gather proof of purchase, transaction records and any correspondence before contacting the seller or filing a formal dispute.
If needed, you can seek advice from consumer protection bodies in South Africa for unresolved claims under the Consumer Protection Act.
Customer experiences
Positive feedback
Many users cite ease of use, smooth performance and reliable protection as reasons they keep AVG for years.
Business customers often rate the product highly for value, low resource use and effective threat protection.
Negative feedback
There are reports of users being charged after cancellation and experiencing slow or unresponsive customer support when seeking refunds.
Some customers feel renewal notices and billing practices were unclear, leading to unexpected charges.
Practical advice
- Always keep receipts and screenshots of cancellation confirmations.
- Confirm which channel (App Store, Google Play, AVG account or reseller) processed your purchase before requesting refunds.
Documentation checklist
Essential documents
- Order number or transaction ID from the purchase receipt.
- Email confirmation or invoice showing date and amount paid.
- Account email used to buy or register the product.
Additional helpful items
- Screenshots of subscription entries in App Store or Google Play.
- Proof of cancellation attempts (confirmation screen or email).
- Any correspondence with AVG, reseller or app store customer service.
Common mistakes
Canceling in the wrong place
Example: cancelling the app on your device but not cancelling the subscription through Apple ID or Google Play.
Result: recurring charges continue because the subscription remains active with the app store.
Missing the refund window
Example: requesting a refund after the 30‑day guarantee period for direct purchases.
Result: your request may be denied; keep purchase dates visible and act promptly.
Not preserving proof
Example: deleting receipts or not saving confirmation emails after purchase or cancellation.
Result: harder to prove purchase or cancellation when disputing charges or requesting refunds.
Comparative recap
At-a-glance comparison
| Item | App Store (iOS) | Google Play (Android) | AVG Web (MyAccount / Official) |
|---|---|---|---|
| How to cancel | Cancel via Apple ID → Subscriptions in the App Store | Cancel via Google Play → Payments & subscriptions → Subscriptions | Sign in to AVG Account → Manage subscriptions → Unsubscribe |
| Who handles refunds | Apple (contact Apple for refunds) | AVG or Google Play (Google Play refunds possible; AVG offers 30‑day guarantee for direct/Google purchases) | AVG (30‑day money‑back guarantee for direct purchases) |
| Service after cancel | Access until end of current period | Access until end of current period | Access until end of current period |
| Ease of getting a refund | Dependent on Apple’s process | Generally straightforward within 30 days | Straightforward within 30 days for direct purchases |
Takeaway
Cancel where you bought the subscription, keep proof, and act within the 30‑day window for best chance of refund.
After cancelling
Next steps
- Save cancellation confirmation (screenshot or email) and the original purchase receipt.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Monitoring and security
Keep your device security software up to date; if your AVG subscription expires, consider reinstalling a free AV or renewing with a different plan.
If you suspect unauthorised charges, contact your payment provider to dispute and secure your account.
Address
Physical address
Cape Quarter Lifestyle Village - The Piazza, Waterkant St, De Waterkant, Cape Town, 8005, South Africa
In‑person guidance
If you plan to visit or send documents, bring proof of purchase and ID to help local distributors or authorised resellers assist with account or refund queries.
For purchases made through app stores, remember refunds are handled by the store provider, not by local distributors.