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Cancellation Beenverified: Easy Method
What is BeenVerified
Service overview
BeenVerified is a subscription-based US service that aggregates public records to provide background checks, contact details and related data.
It is primarily used to look up phone numbers, email addresses, criminal records and basic background information via a web or mobile app.
Primary features
Features include unlimited report access (subject to plan limits), phone/email lookups and criminal record searches while your subscription is active.
Access methods typically include the website and mobile apps on iOS and Android.
How to cancel BeenVerified
Cancel on iOS (Apple App Store)
- Open iOS Settings → Tap your name → Subscriptions → Find "BeenVerified".
- Tap the subscription and choose "Cancel Subscription" to stop auto‑renewal.
- See a step guide: postclic - iOS cancel steps.
Cancel on Android (Google Play)
- Open Google Play Store → Menu → Subscriptions → Select "BeenVerified".
- Tap "Cancel subscription" and follow prompts to confirm cancellation.
- See a step guide: postclic - Android cancel steps.
Cancel via Website or Support
- Log into beenverified.com → Contact Us → Select "Cancel My Account" and follow the prompts.
- You can also email [email protected] with your full name, account email and member ID, or use live chat or phone support.
- See website cancellation notes: postclic - website cancel.
What happens when you cancel
Access and reports
After cancellation you usually keep access until the end of the paid billing period; you will not receive new reports once the subscription expires.
Downloaded or saved reports remain in your possession but live queries stop when access ends.
Renewal and account status
Canceling stops auto‑renewal; it does not necessarily delete your account unless you request account closure through support.
Some users report continued billing if cancellation is not completed through the original payment method (App Store / Play Store / website).
Will I get a refund?
Standard refund policy
BeenVerified does not appear to publish a universal 14‑day right of withdrawal; refunds are handled case‑by‑case at the company’s discretion.
Expect refunds to be discretionary and dependent on timing, trial status and the reason for the request.
Exceptions and processing
- Some sources report a 7‑day refund window if requested via customer support or phone; check support quickly after billing. (shopday)
- Refunds are processed by BeenVerified immediately but may take up to 10 days to appear on your bank statement. (comparably)
- Filing a chargeback with your card issuer may lead to account suspension or other restrictions; communicate with support first.
BeenVerified plans and pricing
Included plans
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Monthly Membership | $36.89 USD | Monthly | Unlimited background reports, contact info, phone/email lookups, criminal records, up to 100 reports/month |
| 3‑Month Membership | $23.98 USD (per month, billed quarterly) | Quarterly (3 months) | Same as monthly; billed ≈ $71.94 every 3 months |
| 7‑Day Trial | $1 USD | 7‑day trial | Full access during trial (often limited by report cap); auto‑renews to Monthly unless canceled |
Pricing notes
No verified South African (ZAR) pricing was found. Local App Store prices may differ due to currency conversion and regional taxes.
Always check the final price on your device’s app store or at sign‑up before confirming payment.
Your consumer rights in South Africa
Cooling‑off and legal scope
South Africa’s Consumer Protection Act provides a 7‑day cooling‑off period for certain distance marketing transactions, but applicability to foreign, US‑based services is uncertain.
Rights under South African law may not apply fully to services hosted and contracted in the US; check the terms you agreed to at sign‑up.
Practical advice for South African consumers
- Request cancellation and refunds within any trial window and keep written records of your requests.
- If billing continues, contact your payment provider or bank to dispute unauthorised charges and keep evidence of communications.
- Preserve screenshots, receipts, confirmation emails and member IDs to support any claim.
Customer experiences
Positive feedback
Some users report accurate results and an easy cancellation process when done correctly through the app stores or site.
Positive reviews highlight helpful, timely lookups and straightforward trial cancellation in some cases. (Trustpilot)
Negative feedback
Frequent complaints include unexpected recurring charges after free trials, unclear promotion terms and data inaccuracies in reports.
Several reviews mention ongoing billing despite attempted cancellations; check community reviews for common pitfalls. (Trustpilot)
Documentation checklist
What to collect
- Account email, full name and member ID (if available).
- Screenshots of subscription pages, receipts and the confirmation of purchase.
- Dates and copies of all cancellation requests, emails and chat transcripts.
How to use these documents
- Provide them to BeenVerified support when requesting a refund or account closure.
- Use them when disputing charges with your bank or payment provider to prove dates and attempts to cancel.
Common mistakes
Not cancelling the correct way
Users sometimes cancel their BeenVerified account on the website but forget to cancel via the App Store or Play Store used to subscribe.
This can result in continued auto‑billing by the store even after the website account is closed.
Missing trial and refund windows
Failing to request a refund within the trial or reported refund window can reduce the chance of a reversal.
Opening a chargeback before speaking with support may lead to account suspension; attempt direct resolution first.
Comparative recap
Quick comparison
| Feature | BeenVerified | 期間 | Notes |
|---|---|---|---|
| Subscription model | Auto‑renewing plans with trial | Monthly / 7‑day trial | Must cancel via the original payment source to stop billing |
| Refund clarity | Case‑by‑case; no universal 14‑day policy published | Varies | Some reports of 7‑day refund window if contacted quickly |
| Data accuracy | Mixed - some accurate, some outdated reports | n/a | Read reviews and verify critical information independently |
Key trade‑offs
BeenVerified offers convenient aggregated data for a fee, but customers should weigh convenience against recurring cost and occasional data errors.
Verify trial terms carefully and manage subscriptions through the App Store or Play Store as applicable to avoid unwanted charges.
After cancelling
Monitor billing
- Watch your bank or card statements for one full billing cycle after cancellation to confirm no further charges.
- If you see unexpected charges, contact BeenVerified support and your payment provider promptly with your documentation.
Further actions and resources
- Cancellation and help steps summary: postclic - cancellation guide
- Refund reports and notes from third‑party sources: shopday - refund notes and comparably - FAQ/refund processing
- Community reviews and experiences: Trustpilot - user reviews
Address
Corporate address
Primary corporate address (published): 48 W 38th Street, 8th Floor, New York, NY 10018, United States.
Contact and mailing
Email for support: [email protected]. Use this email when requesting cancellations, refunds or account closure.
If you need to send mailed correspondence, use the corporate address above and include your account details and member ID where possible.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.