Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel BRAINETY
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Brainety service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brainety: Step-by-Step Guide
What is Brainety
Overview
Brainety is a subscription-based online service offering IQ-style tests and related digital assessments. It operates through web-based tests and a subscription model for ongoing access to content and scores.
Primary use
Users typically take Brainety tests for self-assessment, entertainment, or perceived cognitive training. The service is delivered digitally and requires payment for full access to some tests or features.
How to cancel Brainety
Overview of cancellation method
Brainety does not provide an in-app or direct user cancellation interface. All cancellations are handled by Brainety support via email.
Step-by-step cancellation
- Compose an email to support@brainety.com requesting cancellation of your subscription.
- Include your full name, the email address used for the Brainety account, and any order or invoice reference if available.
- Request confirmation of the cancellation and ask for the date when future billing will stop.
- Keep a copy of your sent email and any reply from Brainety for your records.
- If you need the official cancellation guide from Brainety, see their instructions: How to cancel my subscription.
What happens when you cancel
Access and renewal
When Brainety processes a cancellation, future recurring payments should stop and your subscription will not renew. Confirm the effective cancellation date with support to avoid unexpected charges.
Data and account status
Cancellation normally affects billing and access to subscriber-only content but may not delete your account or personal data. Ask support how they handle account data and whether they can remove it on request.
Will I get a refund?
Refund policy summary
Refunds for IQ test payments or subscriptions are not self-service and must be requested through Brainety support.
How refunds are processed
- To request a refund, email support@brainety.com with your payment details and reason. See Brainety’s refund instructions: Request a refund for my IQ test payment.
- After Brainety processes a refund, funds typically appear in your bank account within 3 - 5 days, per their guidance: Refund processing time.
- Keep copies of all communications and payment receipts when requesting a refund.
Brainety plans and pricing
Current pricing information
No official South African pricing (ZAR) or public plan prices were available in the verified sources.
How to obtain pricing
Contact Brainety support to request current plan options and local pricing. Use the support email listed below for a direct enquiry.
| Plan | Period | Price |
|---|---|---|
| Standard | Contact | Contact for pricing - email support@brainety.com |
| Premium | Contact | Contact for pricing - email support@brainety.com |
Your consumer rights in South Africa
Key Consumer Protection Act (CPA) protections
South African consumers are protected by the Consumer Protection Act, which requires clear disclosure of pricing, recurring charges, and consent for subscriptions.
How to escalate if you are charged unfairly
If you believe Brainety charged you without proper disclosure or consent, you can lodge a complaint with the National Consumer Commission (NCC) or seek guidance from a consumer legal advisor.
Customer experiences
Positive feedback
- Many users report the IQ tests are engaging, thought-provoking, and convenient to take at home.
- Some users say the tests stimulate critical thinking and resemble aptitude exercises.
Negative feedback
- Numerous complaints describe unexpected recurring subscriptions after taking a “free” test.
- Users report difficulty cancelling without emailing support, disputed or delayed refunds, and concerns about deceptive billing.
Documentation checklist
Essential items to include in your cancellation or refund request
- Your full name and the email address used for Brainety.
- Order number, invoice or payment reference if available.
- Date(s) of the transaction(s) and the payment method used.
- Clear statement requesting cancellation or refund and the reason.
Optional attachments that help
- Receipts, bank statements (redact unrelated transactions), or screenshots of charges.
- Email thread copies showing prior communication with Brainety support.
Common mistakes
Assuming in-app cancellation exists
Many users expect a cancellation button in an app or account settings. Brainety requires emailing support, so relying on an in-app control will delay cancellation.
Delaying contact or not keeping records
Users sometimes delay contacting support and later struggle proving the date they requested cancellation. Always send the email and keep copies of sent messages and replies.
Comparative recap
Quick comparison
| Aspect | Brainety | Implication |
|---|---|---|
| Cancellation method | Email to support@brainety.com | Manual step required; no in-app control. |
| Refund process | Support-handled; request by email | Refunds not self-service; expect to wait for processing. |
| Pricing transparency | Limited public pricing information | Contact support for exact plan costs. |
| User reviews | Mixed - engaging tests but billing complaints | Exercise caution and document transactions. |
Interpretation
Brainety can offer engaging content but has recurring billing and support-dependent processes that require vigilance from users.
Documenting communications and checking bank statements regularly reduces the risk of unexpected charges.
After cancelling
Follow-up actions to take
- Confirm the cancellation in writing and save the confirmation email from Brainety.
- Monitor your bank or card for future charges for at least one or two billing cycles.
- If you requested a refund, note the typical processing timeframe and follow up if the refund does not appear.
Useful links
- How to cancel my subscription (Brainety support)
- Request a refund for my IQ test payment
- How long does it take to process my refund?
Address
Support contact
Primary contact for cancellations and refunds: support@brainety.com.
Physical address
No public physical address was available in the verified sources. Use the support email above for all account, billing, and refund requests.