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Cancel BTWB (BEYOND THE WHITEBOARD)
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I hereby notify you of my decision to terminate the contract relating to the Btwb (Beyond The Whiteboard) service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Btwb (Beyond The Whiteboard): Easy Method
What is Btwb (Beyond The Whiteboard)
Overview
Beyond The Whiteboard (Btwb) is a subscription-based fitness tracking and analytics platform used by athletes, coaches and gyms to log workouts and measure progress.
The service offers tracking, performance reports and member management tools accessible via iOS, Android and web interfaces.
Who uses it
Btwb is commonly used by CrossFit boxes, personal trainers and athletes who want automated workout history and analytics.
The company is headquartered in the United States but the app is used internationally, including in South Africa.
How to cancel Btwb
Cancel via App Store (iOS)
- Open Settings on your Apple device.
- Tap your Apple ID, then Subscriptions.
- Select Beyond The Whiteboard and choose Cancel Subscription; Apple handles billing and renewals.
Cancel via Google Play (Android)
- Open the Google Play Store app on your device.
- Tap your profile, then Payments & subscriptions → Subscriptions.
- Select Beyond The Whiteboard and Cancel subscription; Google manages billing and renewals.
Cancel via Web
- Delete the Btwb app from your device and then delete your account within the BTWB service to terminate the agreement.
- Ensure you complete both steps to stop service access through the web platform.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the current paid billing period.
Access behavior may vary when canceling during a trial; if you cancel a free trial you will not be charged after it ends.
Renewals and billing
Platform stores (Apple, Google) control renewals for subscriptions made through their stores.
Cancelling in the store prevents future renewals but does not necessarily refund past charges.
Account data and deletion
Deleting your account in the BTWB service is required to fully terminate your relationship and remove your data from their system.
Consider exporting any workout logs or reports before deleting the account if you need records.
Will I get a refund?
General refund policy
BTWB generally does not provide refunds for payments once made, except where the agreement explicitly provides otherwise.
This means refunds are rare unless specified in a contract or required by law.
Platform-specific refunds
- App Store (iOS): Refunds are handled by Apple under its own policies (for example, if the app fails to conform to warranty).
- Google Play (Android): Refunds are handled by Google under its own policies.
Trial cancellations
If you cancel during a trial period, you will not be charged after the trial ends.
Always cancel before the trial expiry to avoid an automatic charge.
Btwb plans and pricing
Pricing summary
Official pricing is listed in USD by Btwb; the table below shows approximate South African Rand equivalents based on typical conversions.
Actual ZAR charged by app stores may vary from these estimates.
| Plan | Price (approx.) | 期間 | Features |
|---|---|---|---|
| Individual Monthly | Approx. R152 (based on USD 7.99) | 月額 | Full access after 7‑day free trial |
| Individual Yearly | Approx. R1,653 (based on USD 87) | 年間 | Full access after 7‑day free trial |
Your consumer rights in South Africa
Cooling-off and returns
BTWB’s EULA does not include a 14‑day right of return; standard platform terms (Apple/Google) apply for store purchases.
No specific statutory 14‑day cooling‑off period is stated by BTWB in its contract terms.
Statutory protections
BTWB’s no‑refund provisions may be subject to override by applicable consumer protection laws such as South Africa’s Consumer Protection Act (CPA).
If an outcome is unfair or a service fails to conform to agreed terms, statutory rights may entitle you to remedies.
How to escalate
If you believe your consumer rights under South African law have been breached, you can seek guidance from local consumer protection bodies or legal advice.
Keep receipts and correspondence to support any formal complaints or disputes.
Customer experiences
Positive feedback
Users commonly praise Btwb for strong workout tracking and useful analysis features that help measure progress.
Reported app ratings are high on major stores, reflecting general satisfaction with core tracking tools.
Negative feedback
Some users report usability issues like small UI text, clunky workout logging, and difficulty searching movements or programs.
Users have also noted missing or changed features after updates, for example the disappearance of a "programs" tab in some releases.
Balanced takeaway
Btwb is valued for analytics and tracking, but occasional usability regressions or feature changes have frustrated some users.
Consider testing the free trial and exporting data regularly to reduce risk from sudden feature changes.
Documentation checklist
What to gather before cancelling
- Subscription receipt or proof of payment (App Store/Google Play receipt or email).
- Account email/username used for the BTWB account.
- Device type (iOS/Android) and Apple ID or Google account used for the subscription.
What to keep after cancelling
- Confirmation of cancellation (screenshot or email from the store).
- Exported workout logs or reports if you want to keep personal training history.
- Any correspondence with BTWB support, if applicable.
Common mistakes
Not cancelling in the right place
Example: Trying to cancel an App Store subscription from within the web account instead of through Apple ID will not stop billing by Apple.
Always cancel in the store where you originally subscribed (Apple or Google) for store-managed purchases.
Assuming deletion equals cancellation
Example: Deleting the app from your phone does not always cancel a subscription; you must cancel the subscription in the store or delete your BTWB account via the service.
Confirm cancellation in your store account and keep evidence of the cancellation.
Missing trial deadlines
Example: Forgetting to cancel before a 7‑day trial ends will result in an automatic charge for the chosen plan.
Mark the trial end date and cancel in the store before that date if you do not intend to continue.
Comparative recap
Platform comparison
The table below summarizes cancellation routes and who handles refunds for each platform.
Use the correct store account when taking action to avoid payment issues.
| Item | Platform | How to cancel | Refund handled by | 期間 |
|---|---|---|---|---|
| Method | App Store (iOS) | Settings → Apple ID → Subscriptions → Beyond The Whiteboard → Cancel | Apple | 月額 / 年間 |
| Method | Google Play (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel | 月額 / 年間 | |
| Method | Web | Delete app and delete account within the BTWB service to terminate agreement | BTWB (no general refunds) | 月額 / 年間 |
After cancelling
Confirm and document
After cancelling, keep screenshots or emails that confirm the cancellation and the effective end date.
Check the store subscription list to confirm the subscription no longer shows as active.
Data and next steps
If you want to preserve your workout history, export your data before deleting your account.
Contact BTWB support from within the app or web account if you need assistance with account deletion or data export.
Address
Company headquarters
Btwb (Beyond The Whiteboard) is registered in the United States with the following address:
Mailing address
250 N College Park Dr Apt E28, Upland, California, 91786, United States