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Cancel CENTR
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Centr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Centr: Easy Method
What is Centr
Overview
Centr is a subscription-based health and wellness service created to provide guided workouts, meal plans and mindfulness content. It bundles fitness programming, nutrition guidance and lifestyle coaching into a single app and web service.
Core offerings
Main features include trainer-led workouts, customised meal plans and wellness content such as meditation and sleep tools. Access is delivered through the Centr app (iOS/Android) and via the web.
How to cancel Centr
Cancel via the web (centr.com)
- Email Centr support at hello@centr.com asking to cancel; requests are typically processed within ~24 - 48 hours.
- You retain full access until the end of your current billing period after the request is processed.
- For additional details see Centr’s cancellation help page: How do I cancel?
Cancel via Apple App Store or Google Play
- Apple App Store: On iPhone/iPad go to Settings → [Your Name] → Subscriptions → CENTR → Cancel Subscription. Cancel at least 24 hours before renewal.
- Google Play Store: Open Play Store app → Profile → Payments & Subscriptions → Subscriptions → CENTR → Cancel. Cancel at least 24 hours before renewal.
- Access continues until the end of the billing period after cancellation through both app stores.
What happens when you cancel
Access and renewal
Cancelling stops future automatic renewals but does not immediately remove access. You keep full access through the end of your paid billing period.
If you cancel before the next billing date you will not be billed again unless you resubscribe.
Account data and content
Your account and any saved content (preferences, progress) typically remain available unless you request deletion. If you want data removed, contact support and request account deletion.
Retain copies of receipts or cancellation confirmations for your records in case of disputes.
Will I get a refund?
Refunds for web subscriptions
- Centr’s web team can issue refunds only for the most recent charge in eligible cases (unauthorised or duplicate charges, billing errors).
- No prorated refunds or refunds for older charges are provided under standard practice.
- Web refunds are typically processed within ~24 hours and may appear in your account in 3 - 10 business days.
Refunds via Apple and Google
- Apple controls refunds for App Store purchases. Request a refund through reportaproblem.apple.com; Apple decides case-by-case.
- Google controls Play Store refunds. There is a 48-hour automatic refund window; after that refunds are at Google’s discretion. If Google declines, you can contact Centr support for review.
- For Centr’s refund policy details see: Centr refund policy.
Centr plans and pricing
South Africa pricing snapshot
The following prices reflect listings found for the South African App Store and may vary by edition, promotion or store listing.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month (Standard) | R529.99 | Monthly | Full access |
| 1 Month (Standard) | R329.99 | Monthly | Full access (alternate listing) |
| 1 Month (Foundation) | R269.99 | Monthly | Presumably basic tier |
| 1 Month (Generic) | R599.99 | Monthly | Full access (another listing) |
| 3 Months (Standard) | R1,049.99 | Quarterly | Full access |
| 3 Months (Standard) | R799.99 | Quarterly | Full access (alternate listing) |
| 12 Months (Standard) | R2,099.99 | Annual | Full access |
| 12 Months (Standard) | R1,999.99 | Annual | Full access (alternate listing) |
| Centr Yearly | R2,599.99 | Annual | Full access (likely premium or bundle) |
Pricing notes
Multiple price listings for the same durations likely reflect different editions, promotions, or App Store inconsistencies. Confirm the exact price in your App Store or payment confirmation before purchasing.
If you need help verifying a charge, save your receipt and contact support at hello@centr.com.
Your consumer rights in South Africa
General expectations
South African consumers have protections under local consumer law regarding unfair contract terms, misleading practices and defective goods or services. These laws may give you remedies if you were misled or charged incorrectly.
Keep in mind that apps sold via Apple or Google are often subject to the store’s billing policies as well as the app provider’s terms.
How Centr’s terms interact with South African rights
Centr’s publicly stated billing terms limit general refunds and reserve refunds for the most recent web charge only. Centr’s governing law references New South Wales, Australia for billing terms.
This does not necessarily remove your South African statutory rights; if you believe those rights apply, consider contacting local consumer protection authorities or seeking advice.
Customer experiences
Positive reports
Many users report strong workouts, useful meal plans and good wellness content. Support is sometimes praised for quick resolution of technical problems and occasional subscription extensions.
Negative reports
Common complaints include unexpected recurring charges after cancellation, difficulty cancelling and mixed experiences obtaining refunds. Several users describe confusion over whether to cancel via an app or via the web.
For user reviews see examples on Trustpilot: Trustpilot (IE) and Trustpilot (US).
Documentation checklist
Before you contact support
- Account email and username used for Centr.
- Date of purchase/renewal and amount charged.
- Payment receipt (Apple/Google/bank or Centr web receipt).
- Any cancellation confirmation or screenshots showing subscription status.
If you need a refund dispute
- Bank or card statement entry for the charge.
- Email thread with Centr or store support (if any).
- Screenshots of app subscription page showing active/expired status.
Common mistakes
Cancelling in the wrong place
Many users try to cancel inside the Centr app but their subscription is billed through Apple or Google. Always check which platform billed you (App Store, Play Store or centr.com) before cancelling.
Missing cancellation windows and receipts
Waiting until the day of renewal can cause missed 24-hour cancellation cutoff rules for app stores. Always keep receipts and cancellation confirmations to avoid disputes.
Comparative recap
Quick comparison
| Channel | How to cancel | Who controls refunds | Access after cancellation |
|---|---|---|---|
| Web (centr.com) | Email hello@centr.com; processing ~24 - 48 hours. See help page. | Centr handles web refunds (most recent charge only). | Full access until end of current billing period. |
| Apple App Store | Cancel in iPhone/iPad Settings → [Your Name] → Subscriptions → CENTR → Cancel. | Apple controls refunds; request at reportaproblem.apple.com. | Access continues until the end of the billing period. |
| Google Play Store | Cancel in Play Store app → Profile → Payments & Subscriptions → Subscriptions → CENTR → Cancel. | Google controls refunds; 48-hour automatic window then discretionary. | Access continues until the end of the billing period. |
After cancelling
What to check
Save any cancellation confirmation and check your next bank or card statement to confirm no new charge occurs. Retain receipts for at least one billing cycle in case of disputes.
Helpful links and next steps
- Centr cancellation help: How do I cancel?
- Centr refund policy: What is the refund policy?
Address
Corporate address
2135 Bay Street, Los Angeles, California 90021, USA.
Support contact
For cancellations and billing issues email: hello@centr.com.