Cancellation Clarify: Easy Method

What is Clarify

Overview

Clarify is a subscription-based app and web service designed to help people with ADHD manage tasks, reminders and productivity. It provides paid subscription plans and one-time credit packs to access premium features.

Where it runs

Clarify is available as a web service and through mobile app stores (Apple App Store for iOS and Google Play Store for Android). Billing can occur via Clarify directly or through the app stores depending on how you subscribed.

How to cancel Clarify

Cancel via Clarify web (direct subscription)

• Notify Clarify at least 3 days before your next billing cycle.
• Use the in-service cancellation option in your Clarify account, or email [email protected] to request cancellation.
• Retain confirmation of cancellation (screenshot or confirmation email) for your records.

Cancel via mobile app stores

• For iOS (Apple App Store): open your Apple account settings and manage subscriptions to cancel; Apple handles billing and any refunds under its policies.
• For Android (Google Play): open your Google Play account settings and cancel the Clarify subscription; refunds follow Google Play policies.

What happens when you cancel

Access and service period

If you cancel before the next billing date, your access usually continues until the end of the current paid period unless specified otherwise in your account or confirmation.

Account data and settings

After cancellation your account may remain active in a free or limited state. Clarify’s terms govern how long data is retained and whether paid features are disabled immediately or at period end.

Will I get a refund?

General web subscription rule

Web subscription fees are non‑refundable unless required by law or at the provider’s sole discretion. Clarify’s web terms state no refund or credit except when legally required or if Clarify decides otherwise.

Specific refundable items and windows

• Credit Packs: Full refund within 14 days if less than 10% of credits used; otherwise no refund.
• Monthly Pro Subscription: Full refund within 7 days of first purchase, or a pro‑rated refund for unused days if canceled mid‑cycle during the first month only; no refunds thereafter.
• Annual Pro Subscription: Full refund within 14 days of purchase; no refunds after that.

Clarify plans and pricing

Pricing snapshot

The following prices are taken from the South African App Store listing and show the available one‑time packs and a Pro option.

Notes on features

Feature details were not provided in the App Store listing; contact Clarify support for plan feature breakdowns.

Your consumer rights in South Africa

Cooling-off and digital services

Under the South African Consumer Protection Act (CPA) the standard 14‑day cooling‑off right that applies to physical goods does not automatically apply to digital services that are accessed immediately.

How this affects Clarify users

Clarify’s published refund windows (7 or 14 days for certain purchases, none for general web subscriptions) are the operative terms; South African consumers should rely on those stated terms rather than expecting an automatic 14‑day refund right for app services.

Customer experiences

Common complaints

Some users report continued charges after attempting to cancel free trials, difficulty obtaining refunds, and limited or slow customer support response.

Specific patterns reported

• Charges continuing under different product names or parent companies, causing confusion when checking app purchase history.
• Some customers had to dispute charges with their bank when support did not resolve billing issues promptly.

Documentation checklist

What to collect before cancelling

• Account email and username used for Clarify.
• Subscription receipts or bank statements showing charges.
• Screenshots of subscription screens and any cancellation confirmations.

What to keep after cancelling

• Cancellation confirmation (email or in‑app message).
• Any correspondence with support, including timestamps and case numbers.

Common mistakes

Not cancelling in the right place

Users sometimes cancel in the Clarify app but forget to cancel the subscription in Apple or Google if billed through those stores. That can result in continued charges.

Missing timing requirements

Failing to cancel at least 3 days before the next billing cycle for direct web subscriptions can cause another billing period to begin. Always note your billing date and cancel early.

Comparative recap

At-a-glance comparison

This table compares cancellation routes and refund outcomes across platforms for quick reference.

Use it to decide next steps

After cancelling

Follow-up steps

• Save any cancellation confirmation and monitor your bank or card statements for further charges.
• If charged after cancellation, contact Clarify billing at [email protected] and provide evidence (receipts, screenshots).

If you can’t resolve billing

If Clarify support does not resolve a disputed charge, consider contacting your bank or card issuer to dispute the transaction and provide your supporting documentation.

Address

Registered address

Clarify (Clarify It Cc) - 52 Protea Crescent, Nelspruit, 1201, South Africa.

Contact notes

For billing or cancellation enquiries use the billing email: [email protected]. Keep a record of all correspondence for any future disputes.