Cancellation Clarity: Easy Method

What is Clarity

Overview

Clarity refers to a set of subscription-based digital services that provide mental‑wellness tools, personalised insights and analytic features via apps and web platforms.

Different services use the Clarity name: Clarity Wellness (AI recovery coach), a Clarity-branded app by We Heal Private Limited (India) and a service called ClarityCheck. Each has its own billing and support rules.

Service variants

Clarity Wellness is offered via a web app with monthly auto-renewing subscriptions and account-based cancellation.

Clarity App (We Heal Pvt. Ltd.) uses in‑app wallet and store purchases; ClarityCheck is a separate subscription service with its own cancellation flow.

How to cancel Clarity

Cancel via account (web)

• Sign in to your Clarity web account and go to Account Settings or Subscriptions.
• Follow the cancel subscription option to stop auto‑renewal (Clarity Wellness supports account cancellations on the web).
• Keep the cancellation confirmation email or screenshot for records.

Cancel via app stores and provider instructions

• If you purchased through the Apple App Store or Google Play, cancel through that store (Clarity App by We Heal requires store cancellations for subscriptions).
• For ClarityCheck, follow the cancellation link or instructions contained in the welcome or billing email, or use the account settings on their site.
• If the service offers a chatbot or automated help, request written confirmation and save the transcript; if cancellation fails, contact your bank to block future charges as a last resort.

What happens when you cancel

Access after cancellation

When you cancel an auto‑renewing subscription you generally retain access until the end of the paid period.

Cancelling usually stops future payments but does not always delete your account or data immediately.

Renewal and data

Auto‑renewal stops after cancellation; you should verify the next billing date and check for a confirmation message.

Data retention policies vary by provider - export any personal content before cancellation if you wish to keep it.

Will I get a refund?

Provider refund policies

Clarity Wellness: prorated refunds are available if you cancel within 30 days of initial purchase, per their terms.

Clarity App (We Heal Pvt. Ltd.): wallet recharges are non‑refundable and the app does not refund for price reductions or promotions.

ClarityCheck: generally no refunds once a billing cycle has started; cancelling stops future charges but does not guarantee a refund.

Exceptions and actions

• Request a refund promptly and provide evidence of unauthorized or failed service when applicable.
• If purchased via Apple/Google, you may also request a refund through the respective store’s refund process.
• In case of dispute, document all communication and, if necessary, escalate to your bank or consumer mediation bodies.

Clarity plans and pricing

Pricing table

Notes on prices

Exact SGD price tiers are listed on the iOS App Store and reflect various Pro Mode in‑app purchase options.

Check the purchase flow or your receipt for the subscription period (monthly, annual or other) as it may differ by offer.

Your consumer rights in Singapore

Cooling‑off and digital services

Singapore does not generally provide a statutory 14‑day cooling‑off right for digital content or services accessed immediately.

Nevertheless, providers can still offer refunds at their discretion for reasonable grounds such as service failure or unauthorized charges.

App store and CASE options

If you bought via Apple or Google, you can use their refund processes which are subject to store terms and review.

The Consumers Association of Singapore (CASE) can mediate complaints involving misleading conduct, undisclosed automatic billing or failure to honour stated terms.

Customer experiences

Positive reports

Some users report that persistent follow‑up, email disputes and public reviews led to a refund being issued in individual cases.

Those success stories typically involved documented communications and escalation to payment providers.

Negative reports

Other users describe difficulties: unexpected charges after attempting to cancel, unhelpful or looping chatbots, and slow or bot‑only support.

Some customers found the refund process burdensome and needed to dispute charges with banks to stop payments.

Documentation checklist

What to collect

• Receipt or order confirmation email for the subscription or wallet top‑up.
• Account email/username and transaction IDs shown on your bank or card statement.
• Screenshots of subscription status, cancellation attempts, and any chatbot transcripts or support replies.

How to organise

• Save all documents in a single folder (date‑stamped filenames help).
• Record times and names for any phone or chat support interactions and keep copies of follow‑up emails.

Common mistakes

Assuming an automatic refund

Many users assume cancelling automatically triggers a refund; in most cases cancelling only stops future renewals and does not refund past charges.

Example: cancelling after the billing cycle starts usually leaves you without a refund unless the provider’s policy says otherwise.

Relying solely on chatbots

Relying only on an automated chatbot without obtaining written confirmation is risky; bots may loop or fail to complete cancellation.

Example: if the chatbot gives no confirmation, follow up with an email and keep a screenshot of the chat transcript.

Comparative recap

Quick comparison table

Bottom line

Cancellation ease and refund availability vary: web account cancellations are straightforward, store purchases require the store flow, and wallet top‑ups are often non‑refundable.

Document everything and act quickly if you want to preserve refund options.

After cancelling

Next steps

Confirm you received a cancellation confirmation by email and save it. Monitor the next bank statement to ensure no further charges occur.

If you are charged after cancellation, contact the provider with evidence and, if unresolved, contact your card issuer or bank to dispute the charge.

Useful links

• Clarity Wellness terms
• Clarity App (We Heal) policies
• ClarityCheck cancellation & refunds
• Clarity iOS App Store listing

Address

Postal address

Block 854 Yishun Ring Road, #01‑3511, Singapore 760854.

Contact note

If you need to escalate a complaint in Singapore, keep your documentation ready and consider contacting the Consumers Association of Singapore (CASE) for mediation if the provider does not resolve the issue.