Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Cleeng, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Send an e-Postclic to Cleeng
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in South Africa
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at R 18,05 for 48 hours
then no commitment, R 982,94 per month
to keep966649193710
Cancellation Cleeng: Easy Method
What is Cleeng
Overview
Cleeng is a subscription and monetization platform used by publishers and broadcasters to sell and manage access to video and digital content. It handles payments, subscriptions, and access control for media services.
Who uses Cleeng
Media companies, broadcasters and OTT platforms integrate Cleeng to run paywalls, subscriptions and transactional video-on-demand. End users interact with Cleeng via a broadcaster's website or app stores when subscribing.
How to cancel Cleeng
General guidance
Cancellation method depends on where you subscribed: directly on a broadcaster's website, via Google Play (Android) or via Apple's App Store.
Always check the platform that processed your payment before attempting to cancel.
Step-by-step cancellation by channel
- Web (broadcaster’s site) - Log in on the broadcaster's site, go to My Account or Profile, then click Unsubscribe. Cancellation is effective at the end of the current billing cycle. Cancel before the due date to avoid next-period charges.
- Google Play (Android) - Open the Play Store app, tap Menu → Account → Subscriptions, select the relevant subscription and tap Cancel. You can also cancel via play.google.com on a desktop. You will receive a confirmation email. Cancel at least 24 hours before renewal to avoid being charged.
- App Store (Apple) - Cleeng cannot cancel App Store subscriptions for you. You must cancel directly through your Apple ID subscription management in the App Store or Apple account settings.
What happens when you cancel
Access after cancellation
For subscriptions cancelled on the broadcaster's site, access typically remains until the end of the current billing cycle. You will not lose access immediately unless a refund or revocation is applied.
Billing and data
Cancellation prevents future recurring charges but does not automatically reverse past payments. Your account and subscription metadata may be retained according to the service’s data retention policy.
Will I get a refund?
Web purchases - discretionary reviews
Refunds for purchases made on a broadcaster’s web store are reviewed case by case. Cleeng (or the merchant of record) evaluates situations such as service outages, missing content or duplicate charges.
- Possible eligible reasons: service unavailable, severe disruptions (>50 - 80% impaired), missing/undelivered content, duplicate charges.
- Ineligible reasons include accidental purchases, change of mind, dissatisfaction when the service functions correctly, or failure to cancel before renewal.
In-app purchases and time limits
In-app purchases through Apple, Google or platforms like Roku must be refunded through those platforms; Cleeng cannot process those refunds. Web-side merchant-of-record refunds may sometimes be handled via the Cleeng dashboard if within 30 days and not already refunded.
- Web-side refunds: full or partial refunds can be applied and may revoke access or cancel billing when processed.
- Platform limitations: contact Apple/Google/Roku for in-app purchase refunds and follow their platform processes.
Cleeng plans and pricing
Pricing summary
No publicly available, verified pricing in South African Rand was found. Published Cleeng pricing is typically listed in USD and may vary by contract or integration.
Contact Cleeng or your broadcaster for accurate, local pricing and billing details.
How to get a quote
Enterprise or broadcaster-level pricing is usually provided via direct sales or account managers; request a quote to get localized billing information and any setup fees.
| Plan | Price (ZAR) | Notes |
|---|---|---|
| Starter / Basic | Contact for pricing | Contact Cleeng or your broadcaster for localized pricing and options |
| Professional / Enterprise | Contact for pricing | Custom plans, integrations and enterprise billing available on request |
| Pay-per-view / Transactional | Contact for pricing | Pricing depends on fee model and merchant-of-record arrangements |
Your consumer rights in South Africa
Statutory protections
South African consumer law (for example, the Consumer Protection Act) contains provisions that can apply to digital goods and services. These rights may cover defective, misrepresented or undelivered digital content.
Practical notes and limitations
Cleeng’s public materials do not advertise a 14-day cooling-off period for digital subscriptions. Refunds are treated as discretionary and tied to service faults rather than automatic statutory returns.
If you believe your statutory rights apply, keep records and consider contacting local consumer protection authorities or seeking legal advice for persistent disputes.
Customer experiences
Positive feedback
- Users praise Cleeng-powered services for user-friendly interfaces, helpful customer support in some cases, and good streaming quality.
- Businesses note flexible pricing models, analytics and multiple payment options as strengths.
Negative feedback and common complaints
- Some customers report difficulty cancelling subscriptions, continuing charges after cancellation attempts, and slow or unresponsive support.
- There are complaints about charges appearing under the name "Cleeng" creating confusion, and occasional reports of high fees for publishers.
Documentation checklist
Before contacting support
- Account email and username used to subscribe.
- Transaction ID, order number or receipt reference (from email confirmation).
- Date and time of purchase and any renewal dates.
Evidence to collect
- Screenshots of subscription status in your account or app store subscription page.
- Screenshot of charges on your bank or card statement showing the merchant name.
- Any correspondence with support, including ticket numbers and dates.
Common mistakes
Trying to cancel in the wrong place
A frequent error is attempting to cancel on the broadcaster's site when the subscription was billed via Google Play or the App Store. Verify where the charge originated before cancelling.
Missing timing and renewal windows
Another common mistake is cancelling too close to renewal. For Google Play, cancel at least 24 hours before the renewal; web subscriptions must be cancelled before the due date to avoid the next charge.
Comparative recap
Quick feature comparison
The table below summarises cancellation and refund control by channel to help you choose the right path for support or refunds.
How to use this comparison
Match the merchant name on your payment or the platform where you subscribed to the column that applies. Follow the indicated cancellation/refund route for fastest resolution.
| Feature | Web (broadcaster’s site) | Google Play (Android) | App Store (Apple) |
|---|---|---|---|
| How to cancel | My Account/Profile → Unsubscribe on broadcaster's site | Play Store → Account → Subscriptions → Cancel | Manage subscriptions in your Apple ID / App Store account |
| Refunds | Case-by-case via merchant of record; web refunds possible within policies | Request refund via Google Play support | Request refund via Apple support |
| Confirmation | Confirmation shown in account and usually by email | Confirmation email from Google Play | Confirmation shown in Apple subscription management |
| Who can cancel/refund | Broadcaster / Cleeng (merchant of record on web) | Google (merchant of record for Play purchases) | Apple (merchant of record for App Store purchases) |
After cancelling
Check confirmations and access
After you cancel, check for a confirmation message or email and verify that your account shows the subscription as cancelled. Confirm the date when access will end.
Next steps if you need help
- If charged after cancelling, gather documentation (receipt, screenshots) and contact the platform or broadcaster support where you subscribed.
- For in-app purchases, contact Apple or Google for refunds. For web purchases, contact the broadcaster or the merchant of record for review.
Address
Company headquarters
Cleeng (head office address as provided): Reimersbeek 14, Amsterdam, 1082 AG, Netherlands.
Contact notes
For subscription or billing issues, contact the broadcaster or the app store platform used to purchase the subscription first. Keep your documentation ready to speed up resolution.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Cleeng subscription on a broadcaster's website, log in to your account, navigate to My Account or Profile, and click on Unsubscribe. Ensure you cancel before the due date to avoid being charged for the next billing cycle.
If you subscribed through Google Play, open the Play Store app, go to Menu, then Account, select Subscriptions, find your Cleeng subscription, and tap Cancel. Remember to cancel at least 24 hours before renewal to avoid charges.
After canceling your Cleeng subscription, you typically retain access until the end of the current billing cycle. You will not lose access immediately unless a refund or revocation is applied.
Refunds for Cleeng subscriptions are evaluated on a case-by-case basis. If you purchased through a broadcaster's website, refunds may be granted for service outages or duplicate charges, but not for accidental purchases or dissatisfaction.
To cancel a Cleeng subscription purchased through the App Store, you must do so directly through your Apple ID subscription management in the App Store or Apple account settings, as Cleeng cannot process these cancellations.