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Cancel DEEPL
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Deepl service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Deepl: Easy Method
What is DeepL
Overview
DeepL is an AI-powered translation service that offers text and document translation for many languages.
It is provided on a subscription basis with free and paid (Pro) tiers targeting individual and business users.
Key capabilities
DeepL focuses on high-quality, natural-sounding translations and supports API access for integrations.
Subscriptions include additional features such as higher usage limits, file translation, and priority support depending on the plan.
How to cancel DeepL
Direct purchase via DeepL website
- Log into your DeepL account on the DeepL website.
- Go to Subscription (your account settings) and click "Terminate subscription".
- Terminate at least one day before the next billing date to avoid the next charge.
- Cancellations take effect at the end of the current billing cycle; no pro‑rata credit is offered for early cancellation.
Purchases via Apple App Store (iOS)
- iOS in‑app subscriptions are managed entirely through Apple.
- Open your Apple ID subscription settings in iOS to view and cancel DeepL subscriptions bought via the App Store.
- DeepL cannot cancel App Store subscriptions from your DeepL account.
Purchases via Google Play (Android)
- Android in‑app subscriptions are managed by Google Play.
- Go to Google Play Subscriptions on your device to cancel DeepL subscriptions bought via Google Play.
- DeepL cannot manage or cancel Google Play subscriptions for you.
What happens when you cancel
Access after cancellation
Your paid features remain active until the end of the current billing period.
After the billing period ends, access to Pro features is removed and your account reverts to the free tier.
Renewal and billing
Cancellation stops automatic renewal but does not create an immediate refund for the unused time.
No pro‑rata credit is offered for cancellations made before the billing cycle ends.
Data and account
Your account data and translation history remain accessible according to DeepL's retention policies.
Export any data you need before the account changes if you rely on stored translations or settings.
Will I get a refund?
Statutory withdrawal and refunds
DeepL provides a 14‑day right of withdrawal from contract conclusion; notify DeepL with a clear statement (email or letter) to exercise this right.
If you validly withdraw, payments must be refunded within 14 days; if services began during the period, DeepL may charge proportionally for used services.
Free trials and early cancellations
If cancellation occurs during a free trial or within the withdrawal period you may be entitled to a refund or no charge.
Contact DeepL Support to have trial or withdrawal cases reviewed and processed.
App Store and Google Play purchases
Refunds for App Store purchases are handled by Apple; refunds for Google Play purchases are handled by Google.
DeepL does not directly process refunds for subscriptions purchased through these app stores.
DeepL plans and pricing
Pricing availability
DeepL Pro plans are available in South Africa, but exact ZAR prices are not listed publicly in all checkout flows.
To obtain local currency pricing check the DeepL checkout flow or the South African App Store / Google Play listings.
Contact for exact pricing
If you need exact ZAR amounts, contact DeepL sales via your account or check the relevant app store checkout.
Below is a summary table; contact DeepL or view checkout for live prices.
| Plan | Period | Price |
|---|---|---|
| Free | Monthly / Annual | Contact for pricing / availability |
| Pro Individual | Monthly / Annual | Contact for pricing |
| Pro Team | Monthly / Annual | Contact for pricing |
| API / Enterprise | Monthly / Annual | Contact for pricing |
Your consumer rights in South Africa
Applicability of withdrawal rights
South African consumers do not automatically gain EU statutory rights by residence alone, but DeepL grants a 14‑day withdrawal right under its terms.
This 14‑day right allows consumers to withdraw from the contract without giving reasons, subject to service‑use adjustments.
Remedies if problems arise
DeepL's terms permit corrections, substitutions, or proportional refunds where services are defective.
If you disagree with the outcome, escalate the complaint through DeepL's support channels and consider alternative dispute resolution where available.
Practical steps for South African consumers
- Keep records of purchases and cancellation attempts.
- Request written confirmation of cancellations and any refunds.
- Escalate to consumer protection or ADR if DeepL does not resolve a legitimate complaint.
Customer experiences
Positive feedback
- Users praise translation quality, ease of use, and speed; many recommend DeepL despite higher cost.
- Some reviewers highlight natural‑sounding translations that outperform other services.
Negative feedback
- Some users report stability problems such as crashes, freezes, or memory issues.
- Reports of declining model accuracy, hallucinations, omissions, or regression over time have been noted.
- Support responsiveness has been criticized, particularly for API and billing issues.
Documentation checklist
Before contacting support
- Account email and username used for the DeepL subscription.
- Order ID, receipt, or proof of purchase from DeepL, Apple, or Google Play.
- Dates of subscription start, trial periods, and cancellation attempts.
Helpful evidence to include
- Screenshots of subscription pages, billing statements, or app store receipts.
- Error messages, crash logs, or examples of problematic translations if relevant.
- Clear statement of desired outcome (refund, cancellation confirmation, correction).
Common mistakes
Assuming DeepL can cancel all purchases
Many users try to cancel App Store or Google Play subscriptions through the DeepL account; these must be cancelled with Apple or Google.
Always verify where the subscription was purchased before requesting cancellation or a refund.
Timing and proof
Waiting until after the billing date is a frequent mistake - cancel at least one day before next billing to avoid charges.
Failing to keep receipts or confirmation emails makes refunds and disputes harder to resolve.
Comparative recap
At‑a‑glance comparison
| Feature | Direct via DeepL (website) | Apple App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Account > Subscription > Terminate subscription | Manage via Apple ID subscription settings | Manage via Google Play Subscriptions |
| Refunds handled by | DeepL (subject to 14‑day withdrawal rules) | Apple handles refunds | Google handles refunds |
| Can DeepL cancel for you? | Yes, for direct purchases | No | No |
| Effective when cancelled | End of current billing cycle; no pro‑rata credit | Follow Apple policy | Follow Google policy |
After cancelling
What to check immediately
Confirm you received cancellation confirmation by email and keep that confirmation for your records.
Verify your account returns to the free tier only after the billing period ends and that no further charges occur.
Getting further help
If you need a refund or correction, contact DeepL Support from your account and provide the documentation checklist items.
If the subscription was via Apple or Google, use the respective store's support and refund request processes.
Address
Legal headquarters
DeepL SE
Maarweg 165, 50825 Cologne, Germany
Notes on contacting
This address is the company headquarters and primary address for formal notices.
For account‑level support, use the support options available in your DeepL account or the app store where you purchased the subscription.