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Cancel DOODLY
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Doodly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Doodly: Easy Method
What is Doodly
Overview
Doodly is a SaaS tool for creating whiteboard-style and doodle animations using a drag-and-drop interface.
It provides an asset library, simple timeline controls and export options suitable for marketing and educational videos.
Who uses it
Typical users include small business owners, marketers, educators and content creators who need quick animated explainer videos.
Plans and delivery vary depending on whether the purchase is made directly via the web or through app stores.
How to cancel Doodly
Cancel a web (direct) subscription
- Email support@doodly.com (or support@voomly.com) from the account email used to purchase.
- Include your full name, account email, order number, reason for cancellation and state if you are requesting a refund (if within the guarantee period).
- Wait for confirmation from support; this stops future billing but access typically continues until the end of the current paid period.
Cancel an App Store or Google Play subscription
- iOS (App Store): Cancel via Apple ID subscriptions in iOS Settings; Doodly cannot cancel on your behalf.
- Android (Google Play): Cancel via Google Play Store → Subscriptions; in-app subscriptions must be managed through Google Play.
- Refunds for these purchases must be requested through Apple or Google using their refund processes.
What happens when you cancel
Access and billing
Cancelling a direct web subscription stops future billing, but you retain access until the current paid period ends.
For app-store subscriptions, cancellation prevents the next renewal; access terms follow the platform’s rules.
Data and projects
Your projects and account data are generally retained while your account remains active during the paid period.
Export important projects or assets before your access expires to avoid losing local access to your work.
Will I get a refund?
Web (direct) purchases
Doodly offers a 30-day money-back guarantee for direct web purchases. Request a full refund within 30 days by emailing support as above.
Include proof of purchase and your reason for requesting a refund to speed processing.
App Store and Google Play purchases
Refunds for purchases made via Apple or Google are governed by Apple/Google platform policies; Doodly cannot process those refunds.
If you purchased through an app store, request refunds through the relevant platform’s refund process.
Doodly plans and pricing
Pricing availability
Accurate retail prices were not available in the verified guidance provided here.
For precise pricing and billing periods contact support or check your account purchase details.
Contact for pricing
| Plan | 期間 | Price |
|---|---|---|
| Basic / Starter | Contact for pricing | Contact for pricing |
| Pro | Contact for pricing | Contact for pricing |
| Enterprise / Agency | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
General consumer protections
South African consumers have rights under the Consumer Protection Act, including implied quality and certain cooling-off protections for distance transactions.
Specific statutory periods and remedies can depend on the transaction type and how the contract was formed.
How this applies to Doodly purchases
No South Africa - specific statutory cooling-off period was found in Doodly’s own policies provided here.
Doodly’s 30-day money-back guarantee for web purchases may exceed minimum protections, but platform purchases via Apple/Google follow those platforms’ rules and are outside Doodly’s direct control.
Customer experiences
Positive feedback
Reviews from South Africa note ease of use, an intuitive drag-and-drop interface and a helpful asset library.
Some users report good value for money and responsive support on certain platforms.
Negative feedback
Complaints include difficulty cancelling subscriptions, perceived unresponsive support and issues with claims about lifetime access.
Other common criticisms are slow rendering, locked premium features, and upsell pressure in some reviews.
Documentation checklist
What to prepare before you contact support
- Account email address used to purchase.
- Order number or receipt reference from your purchase.
- Full name and contact details.
Additional helpful items
- Screenshot or PDF of the receipt or billing confirmation.
- Clear statement of your cancellation request and whether you seek a refund.
- Any previous correspondence with support about the issue.
Common mistakes
Using the wrong cancellation channel
Example: emailing Doodly for an App Store subscription rather than cancelling via Apple ID. App-store subscriptions must be cancelled through Apple or Google.
This delays cancellation and can prevent refunds because the platform controls billing for those purchases.
Missing required information
Example: sending a cancellation request without the order number or using a different email than the account email.
Such omissions slow processing. Always use the account email and include receipt details to help support locate your purchase.
Comparative recap
At-a-glance comparison
| Feature | Doodly (web) | App Store / Google Play | 期間 |
|---|---|---|---|
| How to cancel | Email support@doodly.com or support@voomly.com from the account email. | Cancel via Apple ID subscriptions (iOS) or Google Play → Subscriptions (Android). | Contact for pricing |
| Refund policy | 30-day money-back guarantee for direct purchases (request by email). | Refunds handled by Apple/Google according to platform rules. | Contact for pricing |
| Access after cancel | Access remains until end of current paid period. | Access and renewal rules set by the platform. | Contact for pricing |
After cancelling
Immediate steps
Keep the cancellation confirmation email and any refund correspondence for your records.
Export or save any projects or assets you need before your access ends.
Who to contact and what to expect
For web purchases contact support@doodly.com or support@voomly.com using the account email and order details.
For App Store or Google Play purchases use Apple’s or Google’s subscription and refund processes; Doodly cannot process those refunds directly.
Address
Corporate / legal mailing address
Voomly, Attention Legal Department, 3443 W. Bavaria Street, Eagle, Idaho 83616, United States.
Use the support email addresses for account-level cancellation requests rather than postal mail for faster handling.
Support contacts (email)
Support email addresses: support@doodly.com and support@voomly.com. Send cancellation and refund requests from the account email.
Include full name, account email, order number, reason for cancellation and whether you are requesting a refund to help expedite processing.