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Cancel DREAMFACE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Dreamface service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dreamface: Simple Process
What is Dreamface
Overview
Dreamface is an AI-powered app and web service for creating AI-generated videos and visuals. It offers subscription and one-time purchase options for access to Pro features and credits.
Who runs it
The service is provided by New Port LLC, which lists an address in San Carlos, California and an official contact method in its terms and conditions. Web purchases and direct cancellations are handled via the company contact details in their terms.
How to cancel Dreamface
App Store (iOS)
- Open your iPhone or iPad Settings → tap your name → Subscriptions, then find Dreamface and Cancel.
- You can also open the App Store app → tap your profile → Subscriptions to cancel there.
- DreamFace cannot cancel App Store subscriptions for you; Apple controls billing for App Store purchases.
- Reference: App Store / cancellation notes.
Google Play (Android)
- Open the Google Play Store → Menu → Subscriptions, select Dreamface and Cancel.
- DreamFace support cannot stop recurring Google Play charges; Google handles billing and refunds for store purchases.
- Reference: Google Play / cancellation notes.
Web (direct via DreamFace website)
- Email your cancellation request to dreamface@newportai.com from the email used to subscribe.
- Or send registered mail to New Port LLC, 1100 Industrial Rd, Unit 9, San Carlos, CA 94070, USA.
- Cancellations of web subscriptions take effect at the end of the current billing period unless otherwise stated in the terms.
- Reference: DreamFace terms and contact.
What happens when you cancel
Access and renewals
Your subscription typically remains active until the end of the paid billing period after cancellation. Auto-renewal stops for future periods but paid time is not usually prorated.
Data and account status
Cancelling does not necessarily delete your account or content. Keep copies of your work and check the Terms for account-data retention rules.
Will I get a refund?
DreamFace refund policy (web purchases)
- DreamFace grants a full refund only if you cancel within two calendar days of the initial purchase.
- After two calendar days, purchases are final and non-refundable under the stated terms.
- Free trials must be cancelled at least 24 hours before expiry or they auto-convert to paid; refunds after conversion follow the two-day rule.
- Reference: Terms and Conditions.
App Store / Google Play purchases
- Refund decisions for App Store or Google Play purchases are handled by Apple or Google respectively.
- Contact Apple or Google for store refunds; DreamFace cannot directly issue refunds for purchases billed through those stores.
- Reference: Store purchase guidance.
Dreamface plans and pricing
Pricing table (South Africa)
| Plan | Price | 期間 (Period) | Features |
|---|---|---|---|
| Weekly Pro | R99.99 | Weekly | Standard Pro subscription |
| Years Pro | R599.99 | Annual | One-year Pro subscription |
| Lifetime Pro | R699.99 | Lifetime | One-time purchase lifetime access |
| Three years VIP | R1 199.99 | 3 Years | Three-year VIP access |
| Premium Years Pro | R1 999.99 | Annual | Premium one-year Pro subscription |
| Premium Weekly Pro | R299.99 | Weekly | Premium weekly Pro subscription |
| Family Weekly Pro | R199.99 | Weekly | Family weekly Pro subscription |
| 30 credits | R79.99 | One-time | Credits purchase |
| 300 credits | R699.99 | One-time | Bulk credits purchase |
Notes on prices
Prices listed are in South African Rand as shown for in-app purchases on the app stores. Actual charged amounts may vary by store fees or currency conversions.
Your consumer rights in South Africa
Basic protections
South African consumers are protected against defective or misrepresented goods and services. If a digital product is faulty or not as described you may have remedies under local consumer law.
How to escalate disputes
If a refund is refused, keep records and escalate to your bank or the payment provider for a charge dispute if appropriate.
You may also consider lodging a complaint with the National Consumer Commission or seeking independent legal advice for unresolved claims.
Customer experiences
Positive feedback
- Summaries of user reviews show many users (approx. 66.4%) reporting positive experiences and citing the app as legitimate and safe.
- Reference: JustUseApp - positive reviews summary.
Negative feedback
- Some users report difficulty unsubscribing and describe aggressive retention or problems getting support to cancel.
- Other complaints include differences between purchased plans and delivered features, such as shorter video length or missing PRO features.
- Reference: JustUseApp - user complaints & contact.
Documentation checklist
What to collect before contacting support
- Order receipt or in-app purchase confirmation showing date, amount and transaction ID.
- Screenshots of subscription status in the App Store / Google Play or in-app account page.
- Any email correspondence with DreamFace or support replies.
Additional useful files
- Bank or card statement lines showing the charge for the subscription.
- Evidence of attempted cancellations (screenshots of cancelled subscription or support chat).
Common mistakes
Trying to cancel via the app instead of the store
Many users expect in-app cancellation to stop App Store/Google Play billing. For store purchases you must cancel through Apple or Google, not the app.
Missing the refund window or trial deadline
Free trials must be cancelled at least 24 hours before they end to avoid conversion, and DreamFace only issues full refunds within two calendar days of purchase for web sales.
Comparative recap
Quick comparison
| Method | How to cancel | Refund chances | Notes / who handles refund |
|---|---|---|---|
| App Store (iOS) | Cancel via iPhone Settings → Subscriptions or App Store app | Apple decides | DreamFace cannot cancel or refund; contact Apple. More |
| Google Play (Android) | Cancel in Google Play Store → Subscriptions | Google decides | DreamFace cannot cancel or refund; contact Google. More |
| Web (direct) | Email dreamface@newportai.com or send registered mail to the company | Possible only within two calendar days | Web refunds limited by DreamFace Terms. Terms |
Takeaway
For store purchases contact Apple/Google for refunds and cancellations. For direct web purchases follow DreamFace terms and contact the company promptly if you need a refund.
After cancelling
What to monitor
- Check that auto-renewal is off in the App Store or Google Play subscriptions page or that you receive an email confirmation for web cancellations.
- Watch your card/bank statement for any unexpected recurring charges after the cancellation date.
Who to contact if problems persist
- For web subscription issues: contact DreamFace via the email and address in their terms: DreamFace Terms.
- For store purchases or refunds: contact Apple or Google through their official support channels; DreamFace cannot process store refunds directly. See store notes: Store guidance.
Address
Registered address
New Port LLC (DreamFace) - 1100 Industrial Rd, Unit 9, San Carlos, CA 94070, USA.
Email for cancellations
Use dreamface@newportai.com for web cancellation requests and official correspondence as listed in the Terms and Conditions: DreamFace Terms.