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Cancel DUX-SOUP
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Dux-Soup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dux-Soup: Easy Method
What is Dux‑Soup
Overview
Dux‑Soup is a LinkedIn automation tool designed to help users with lead generation and outreach by automating profile visits, connection requests, and message sequences.
It is offered as a browser extension and cloud-managed service with multiple license types for individuals, teams, and agencies.
Primary uses
Typical uses include automating repetitive LinkedIn actions, running drip campaigns, and saving time on prospecting tasks.
Users choose between direct (web) subscriptions or platform purchases via app stores where applicable.
How to cancel Dux‑Soup
Cancel via web (direct subscription)
- Sign in to your Dux‑Soup account on the Dux‑Soup website.
- Open Account settings and find Subscription or Billing options.
- Choose to cancel the renewal or contact the company via the account contact option to request cancellation.
- Confirm the cancellation and keep any confirmation details or screenshots.
Cancel via App Store or Google Play
- If you purchased through an app store, you must cancel using that platform’s standard cancellation process.
- Open your App Store or Google Play subscriptions and follow the platform steps to stop auto‑renewal.
- Keep a record of the cancellation confirmation from the app store for your records.
What happens when you cancel
Access after cancellation
When you cancel a subscription purchased directly through Dux‑Soup, you will retain access to the service until the end of your current paid period.
No immediate termination occurs; features remain available until the period expires.
Renewal and data
Auto‑renewal will be disabled following cancellation so you will not be billed again after the current period ends.
Your account data and settings may remain accessible according to Dux‑Soup’s retention practices; export any data you need before access ends.
Will I get a refund?
Standard refund policy
Refunds are available only if you cancel the subscription and request the refund within 31 days of purchase.
This 31‑day window applies to Pro, Turbo, Cloud, Team, and Individual licenses.
Agency accounts and exceptions
- For agency accounts, only the pre‑pay portion is refundable within 31 days; any post‑pay portion is non‑refundable.
- The 31‑day policy is Dux‑Soup’s stated refund window and should be compared with any statutory consumer rights you may have.
Dux‑Soup plans and pricing
Pricing availability
No verified public pricing details are available in this guide.
Contact Dux‑Soup sales or check your account for current rates and promotions.
How to get pricing
Log into the Dux‑Soup website to view current plan options and exact pricing for your region.
If you need a customised quote for teams or agencies, request pricing through your account sales channels.
| Plan | Period (期間) | Price |
|---|---|---|
| Pro | Contact for pricing | Contact for pricing |
| Turbo | Contact for pricing | Contact for pricing |
| Cloud / Team / Agency | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling‑off and statutory rights
South African consumers generally have a cooling‑off right under the Consumer Protection Act for direct marketing agreements.
For direct marketing agreements, a typical statutory cooling‑off period is seven days; verify the exact application to your purchase.
How Dux‑Soup policy relates to statutory rights
Dux‑Soup’s refund policy allows refunds within 31 days, which is more generous than a 7‑day right in many circumstances.
However, statutory rights under South African law may still apply; check the Consumer Protection Act for your specific situation.
Customer experiences
Positive feedback
Many users praise Dux‑Soup for time savings, effective automation, and powerful drip campaign features.
Customer support is frequently described as responsive and helpful in a large number of reviews.
Negative feedback
Common complaints include a learning curve, occasional performance issues such as high CPU/bandwidth use, and interface intricacies.
There are isolated reports of customer support access problems and rare bugs such as duplicate campaign enrollments.
Documentation checklist
Before you cancel
- Locate your account subscription details and billing history in Account settings.
- Download or export any campaign data, contacts, or analytics you will need later.
- Save invoices and payment receipts for the purchase date and billing period.
When requesting refund or confirmation
- Take screenshots of cancellation screens and confirmation messages.
- Record the date and time of your cancellation request and any ticket/reference numbers.
- Keep records of communications with support in case of disputes.
Common mistakes
Not checking where you purchased
Users sometimes try to cancel via the Dux‑Soup website when the subscription was purchased through an app store.
Always confirm whether the purchase was direct or via App Store/Google Play before following cancellation steps.
Missing refund windows and records
Failing to request a refund within the 31‑day window is a frequent reason refund requests are denied.
Also, not saving confirmation evidence or invoices can complicate refund or dispute resolution efforts.
Comparative recap
Direct (web) vs App Store differences
The main differences relate to where you manage subscriptions and the refund process; direct subscriptions are handled by Dux‑Soup, while platform purchases follow the platform’s rules.
Keep these differences in mind when seeking cancellations or refunds.
Key items to compare
Compare cancellation steps, refund windows, and where to request support before deciding how to proceed.
Export your data and keep documentation regardless of purchase channel.
| Aspect | Web (Direct) | App Store / Google Play | Period (期間) |
|---|---|---|---|
| Cancellation method | Account settings or contact Dux‑Soup support | Use App Store / Google Play subscription management | N/A |
| Refund window | 31 days from purchase for most licences | Follow platform refund policy (varies by store) | 31 days (direct) |
| Access after cancel | Access until end of paid period | Access depends on app store rules and billing | Until period end |
After cancelling
Immediate actions
Confirm you received a cancellation confirmation and keep the confirmation details for your records.
Export any remaining data, campaign lists, and reports you may need after access ends.
Follow‑up and support
If you requested a refund, monitor your payment method for the refund and follow up with support if it does not arrive within a reasonable time.
Keep copies of all communications and reference numbers to help resolve any post‑cancellation issues.
Address
Company headquarters
Supertec BV (owner of Dux‑Soup) is listed at Nonnenveld 783, 4811 DV Breda, Netherlands.
How to use the address
Use this address for formal notices or where a postal contact is required by contract or local law.
For account issues and cancellations, manage your subscription through account settings or support channels first.