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I hereby notify you of my decision to terminate the contract relating to the Edraw service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Edraw: Easy Method
What is Edraw
Overview
Edraw is a diagramming and visual-creation application offered under the Wondershare/EdrawSoft brand. It supports flowcharts, mind maps, network diagrams and other visual content across desktop and mobile platforms.
How it is sold
Edraw is distributed as subscription and one-time digital licenses via the Wondershare store, app stores, and third-party resellers. Subscriptions often include auto-renewal by default.
How to cancel Edraw
Cancel via Web / Wondershare Account
- Log in to your Wondershare/Edraw account and open Subscriptions or Orders.
- Find the active Edraw subscription and turn off auto-renew or select Cancel.
- Service typically continues until the end of the current billing term after cancellation.
- Official guidance: Subscription & cancellation terms.
Cancel via 2Checkout / Avangate, PayPal or Support
- 2Checkout / Avangate: Log into your Avangate (2Checkout) MyAccount, go to “My Products” and click “Stop automatic license renewal.” See the vendor instructions: Cancel subscription.
- PayPal: Log into PayPal → Settings → Preapproved Payments → locate the Edraw merchant → Cancel Subscription.
- If the online interface does not work, submit a ticket via the Support Center or email the vendor with your order reference to request cancellation. See FAQs: Edraw FAQ.
What happens when you cancel
Access and licences
After cancellation you normally retain access until the end of the paid billing period. Licenses do not usually expire immediately upon cancelling.
Renewals and billing
Turning off auto-renew prevents future charges but does not automatically issue refunds for prior payments. Auto-renewal charges are treated separately under the refund rules.
Will I get a refund?
Wondershare / Edraw refund rules
Wondershare offers a 30-calendar-day money-back guarantee for eligible purchases made via its online store (examples include EdrawMind purchases under certain conditions).
General Edraw subscription payments are normally non-refundable unless they meet the 30-day eligibility criteria.
Refund exceptions and conditions
- Refunds may be allowed for wrong product, duplicate purchase, missing confirmation email (after delayed support), or unresolved terminal technical issues.
- No refunds are typically granted for change-of-mind, misunderstanding of renewal, expired licenses, or auto-renewal charges outside the policy window.
- More details: Edraw refund policy and Wondershare refund guidance.
Edraw plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| iOS Weekly Plan (in-app) | R149.99 | Weekly | EdrawMax with AI (iOS in-app purchase) |
| iOS Annual Plan with AI (in-app) | R599.99 | Annual | Full-platform subscription via iOS (AI included) |
| Cross-Platform Annual (Full-Platform) | R1,999.99 | Annual | Full-platform EdrawMax access via iOS in-app |
| Full-Platform 6-Month Subscription | R1,499.99 | 6-Month | Full-platform EdrawMax access via iOS in-app |
| Business Digital Annual License | R1,969.00 | Annual | Wondershare EdrawMax Business (digital license from Computer Mania) |
| Business Digital Annual License (discounted) | R1,760.00 | Annual | Discounted vendor price (GUNMANSA) |
| Individual Digital Annual License (discounted) | R1,465.00 | Annual | Wondershare EdrawMax Individual (discounted vendor) |
| Creative Assets Digital Annual License | R1,359.00 | Annual | Adds templates, AI tokens and asset packs |
| Creative Assets Digital Annual License (vendor price) | R1,181.00 | Annual | Discounted sale price via vendor |
| Business Digital 3-Year License | R3,789.00 | 3-Year | Wondershare EdrawMax Business 3-year digital license |
Notes on pricing
Prices are taken from iOS in-app plans and South African resellers as listed in vendor materials. Exact features and availability may vary by seller and platform.
Your consumer rights in South Africa
Basic consumer protections
South African consumer protection laws require goods and services to be fit for purpose and as described. This includes digital subscriptions and software services.
Remedies and enforcement
- If Edraw is defective, not delivered, or misrepresented you may be entitled to repair, replacement or refund under the Consumer Protection Act.
- Company refund or cancellation terms cannot contract out of statutory consumer rights in South Africa.
Customer experiences
Positive feedback
Users commonly praise Edraw’s intuitive interface, rich templates, extensive symbol libraries and perceived value for money.
For example, user reviews summarise ease of use and adequate functionality: Capterra ZA reviews.
Negative feedback
Common complaints include difficulty cancelling trial subscriptions, billing glitches and delays in accessing licenses after purchase.
Some users have reported support responsiveness issues and problems obtaining refunds: see user comments at Trustpilot.
Documentation checklist
What to gather before contacting support
- Order reference number or subscription ID.
- Account email used to purchase the subscription.
- Payment method details (last 4 digits, payment platform: PayPal, App Store, 2Checkout).
- Screenshots of subscription page, receipts and billing entries.
- Dates and times of attempted cancellations and any confirmation messages.
Supporting evidence for refunds
- Proof you did not receive confirmation email (if relevant).
- Logs or screenshots showing unresolved technical issues (for technical refund claims).
- Copies of correspondence with support if you attempted resolution first.
Common mistakes
Not cancelling the correct subscription
Example: cancelling the app on your device but not disabling auto-renew in the vendor account or the app-store subscription panel.
Always check the platform where you originally subscribed (Wondershare account, App Store, PayPal, 2Checkout).
Waiting too long to request a refund
Example: expecting a refund for a charge outside the 30-day window or for an auto-renewal charge that is excluded by vendor policy.
Act promptly, collect evidence and use the correct support channel for the purchase platform.
Comparative recap
Quick summary
| Feature | How to cancel | Refund window | Recommended action |
|---|---|---|---|
| Wondershare account | Disable auto-renew in Subscriptions/Orders | 30 days for eligible purchases | Cancel in account and keep screenshots |
| PayPal | Cancel via PayPal preapproved payments | Refunds only if policy conditions met | Cancel at PayPal and confirm with vendor |
| 2Checkout / Avangate | Stop automatic license renewal in MyAccount | Vendor policy applies; check notices | Cancel in 2Checkout and save confirmation |
How to choose
If you need a refund within 30 days, contact Wondershare support and provide documentation. For app-store purchases, use the respective store refund processes.
When in doubt, disable auto-renew immediately and contact the vendor with evidence to preserve your consumer rights.
After cancelling
Verify charges and access
Check your bank or payment provider for any future charges and confirm that access remains until the paid period ends.
Retain receipts and cancellation confirmation for at least 60 days in case of billing disputes.
Contact points and next steps
- Cancellation & subscription terms: Subscription & cancellation terms.
- How to cancel instructions: Cancel subscription.
- If you need refund guidance for Wondershare purchases: Wondershare refund help.
- For general questions consult the FAQ: Edraw FAQ.
Address
Corporate headquarters
10/F, Block D, 5th Building, Shenzhen Software Industrial Base, Haitian 2nd Road, Nanshan District, Shenzhen, Guangdong, China.
Billing / operational offices
Billing or operational entity details are included in the vendor terms and receipts; check your order confirmation for the specific billing address used for your purchase.