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Cancellation service #1 in South Africa
Cancellation Slate: Easy Method
What is Slate
Overview
Slate is a subscription-based SaaS platform for teams that supports project management, content collaboration and the management of application materials.
The service is offered under SlateAdvisor (Pty) Ltd in South Africa and includes a Slate Plus membership option for individual subscribers.
Main uses
Users commonly use Slate to collect, store and share diverse file types - PDFs, video and audio - alongside project and admissions workflows.
The platform targets teams in education and professional services, though some customers repurpose it for advising and other workflows.
How to cancel Slate
On the Slate Plus website (web)
- Sign in to your Slate Plus account on the website.
- Go to Account → Subscription & Payment and toggle auto‑renew OFF to stop future billing.
- Access continues until the end of your current paid period after you turn auto‑renew off.
- See the official instructions: How do I stop my membership from auto‑renewing?
By email
- Email [email protected] from the address registered to your account to request that the membership not renew.
- Include your account email and any relevant receipt or subscription ID to speed up processing.
- See the official cancellation contact method: How do I cancel my Slate Plus membership?
On iOS (Apple App Store)
- If you subscribed through Apple, cancel using Apple’s subscription management in your iPhone/iPad settings or App Store subscriptions.
- Slate support cannot directly cancel Apple subscriptions; use Apple’s system for refunds and cancellations.
- Refer to Slate’s help article for guidance: Cancel via iOS App Store.
On Android (Google Play)
- If you subscribed via Google Play, cancel via Google Play’s subscription settings on your device.
- Google Play manages billing and refunds for subscriptions purchased through its store.
- See Slate’s guidance here: Cancel via Google Play.
What happens when you cancel
Access and renewal
Turning off auto‑renew or cancelling stops future charges at the next renewal date.
You retain access to paid features until the end of the current paid billing period, after which access ends.
Account data and settings
Your account and stored content typically remain available under the terms of service unless you request deletion.
- Data retention and deletion follow Slate’s Terms of Service and internal data policies.
- Contact support if you need specific data exported or deleted before or after cancellation.
Will I get a refund?
Standard policy
Slate’s documented guidance indicates cancellation prevents future charges but does not state a standard refund entitlement for the current paid period.
In other words, cancelling usually does not trigger a pro rata refund; access remains until the end of the paid term.
Exceptions and requests
If you believe you have exceptional grounds for a refund (billing error, duplicate charge), contact Slate support explaining the issue and include receipts.
- For subscriptions billed through Apple or Google, refunds are handled by those stores according to their policies.
- Slate may review refund requests case-by-case; see the cancellation support article for contact options: Cancel my Slate Plus membership.
Slate plans and pricing
Pricing availability
No confirmed public pricing in South African Rand was found in the official materials available for Slate.
Slate’s in‑app purchases may display local App Store prices; for direct subscription pricing, contact Slate.
How to obtain a price
Request current pricing by contacting Slate support or checking the app store listing used for your subscription.
For company terms and contact details see the official terms: SlateAdvisor Terms of Service.
| Plan | Period | Price |
|---|---|---|
| Slate Plus | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Consumer Protection Act (CPA)
The South African Consumer Protection Act may provide cooling‑off or other protections for digital services depending on the circumstances.
If there is any conflict between a provider’s terms and the CPA, the CPA provisions can apply to protect consumers.
Contractual terms and governing law
SlateAdvisor (Pty) Ltd’s Terms of Service state they are governed by South African law and list a local address for legal notices.
See the Terms of Service for details on jurisdiction and dispute resolution: SlateAdvisor Terms of Service.
Customer experiences
Positive feedback
Many users praise Slate’s ability to handle diverse application materials such as PDFs, video and audio reliably within workflows.
Reviewers note the platform is strong for collecting and managing complex file types in one place.
Common complaints
Users often report a steep learning curve, a jargon-heavy interface and usability challenges for non-admissions workflows.
There are also reports of slow performance and occasional glitches when adapting Slate for academic advising rather than admissions work.
For community reviews see: Slate reviews on Capterra.
Documentation checklist
Before you cancel
- Account email and username used to register the subscription.
- Recent payment receipt or invoice showing the subscription charge.
- Subscription ID or order reference (if available).
What to save after cancellation
- Screenshot or saved copy of your cancellation confirmation or changed auto‑renew setting.
- Copies of any email correspondence with support (including timestamps).
- Device store receipts for Apple/Google purchases, if applicable.
Common mistakes
Cancelling in the wrong place
Many users try to cancel on Slate’s website when the subscription was purchased through Apple or Google. In that case, cancellation must be done through the relevant app store.
Always check where the original charge came from before requesting a cancellation to avoid delays.
Assuming automatic refunds or immediate access loss
Some users expect an immediate refund or the immediate loss of access after cancelling. Slate’s guidance shows cancellation normally stops future billing but leaves access until the term ends.
Keep a clear record of the cancellation date and the end of the paid period to avoid confusion.
Comparative recap
Quick summary table
| Feature | Slate (summary) | Notes |
|---|---|---|
| File types | Strong - handles PDFs, video and audio | Well‑suited for admissions and materials collection |
| Usability | Mixed - functional but steep learning curve | Users report jargon and a non‑intuitive UI |
| Performance & support | Reports of slow performance and glitches | Support available via help articles and email |
| Pricing & refunds | Not publicly available in ZAR | Contact Slate for pricing; refunds are not guaranteed |
How to interpret this recap
Use the table to weigh strengths (file handling) against common issues (usability, performance).
Contact Slate for current pricing and confirm billing origin (site vs app store) before cancelling.
After cancelling
Check your account
Verify that auto‑renew is turned off in Account → Subscription & Payment and save any confirmation screenshots.
Confirm the date your access will end so you can export any needed data beforehand.
Contact and follow up
If you need help or want to request data deletion or a refund, contact Slate support or email [email protected] from your registered address.
Official help articles: Cancel my Slate Plus membership and Stop membership auto‑renewing.
Address
Company address
SlateAdvisor (Pty) Ltd lists the following physical address in its Terms of Service for receipt of legal notices.
How to send formal notices
Use the address below for formal correspondence, and include a clear subject and contact details so your enquiry can be routed correctly.
c/o W17 Watershed, 17 Dock Rd, Victoria & Alfred Waterfront, Cape Town, 8002, South Africa
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Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.