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Cancel EXPENSIFY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Expensify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Expensify: Simple Process
What is Expensify
Overview
Expensify is a subscription-based expense management service that helps individuals and organisations capture receipts, create expense reports, and manage business spending.
The service offers mobile SmartScan, integrations with corporate cards, and workspace-level management for teams.
Who uses it
Typical users include freelancers, small businesses and finance teams that need streamlined expense reporting and receipt capture.
Plans and billing vary by platform (direct web billing, iOS App Store, Google Play, or group billing for workspaces).
How to cancel Expensify
Cancel via Expensify website (direct web subscription)
- Log in to Expensify on the web.
- Go to Settings > Workspaces > Individual > Subscription.
- Click "Cancel Subscription". Access continues until the end of the paid period; no refunds are issued for partial periods.
Cancel App Store or Google Play subscriptions
- iOS (App Store): Open your Apple ID account > Subscriptions > select Expensify > Cancel. You cannot cancel an App Store subscription from inside the Expensify app.
- Android (Google Play): Open Google Play Store > Menu > Subscriptions > Expensify > Cancel. You cannot cancel a Play Store subscription from inside the Expensify app.
Cancel an Annual Group Workspace (web)
- If eligible (Collect or Control Group, billed only once, and no outstanding balance), go to Settings > Account > Subscription > "Request a Refund".
- Requesting a refund for an eligible annual group workspace will also delete the workspace.
What happens when you cancel
Access and billing
After cancelling a direct web subscription, access remains active until the end of the paid billing period.
No additional renewals will occur after the current paid period ends unless you resubscribe.
Data and workspace effects
Workspace data typically remains accessible until subscription expiry; deleting or requesting a refund for an annual group workspace may delete that workspace.
Back up any important reports or receipts you need before requesting workspace deletion.
Will I get a refund?
General refund policy
Expensify’s general policy is that all fees and charges are non‑refundable; there are no refunds or pro‑rated credits for partially used periods.
This no‑refund rule applies to direct web subscriptions and standard billing arrangements.
Exceptions and travel bookings
- Annual Group Workspace: A refund may be available only if the workspace is eligible (Collect or Control Group, billed once, and no outstanding balance) and you use the "Request a Refund" flow.
- Travel bookings: If you self-cancel a travel booking, there is no fee from Expensify; refunds or credits for travel depend entirely on the travel provider’s policy.
Expensify plans and pricing
Pricing summary
ZAR pricing is limited in official billing listings. Confirm in your App Store or payment method for exact local prices.
If no local ZAR price is listed for a plan, contact Expensify or verify the App Store/Play Store listing for local pricing.
Known South Africa price
| Plan | Price | 期間 | Notes |
|---|---|---|---|
| Monthly Subscription (via iOS App Store South Africa) | R74.99 | 月額 | iOS App Store subscription price for South Africa |
| Collect / Control (workspace plans) | Contact for pricing | 年間 | Official ZAR pricing not listed; may require currency conversion or direct contact |
Your consumer rights in South Africa
Refund and cooling-off rights
There is no explicit 14‑day statutory cooling-off or refund right mentioned in Expensify’s policies for South Africa or globally.
Expensify’s stated policy is that fees are nonrefundable except in limited cases such as eligible Annual Group Workspace refunds.
Practical steps and further remedies
- Check your payment method (bank or card provider) for dispute or chargeback options if you believe billing was incorrect.
- Keep invoices and correspondence as evidence if you escalate the issue to your bank or a consumer protection authority.
Customer experiences
Positive feedback
- Users praise easy receipt capture and SmartScan features for saving time on expense entry.
- Integration with corporate cards and streamlined reporting are commonly noted strengths.
Negative feedback
- Complaints include difficulty closing accounts, perceived overcharging, and unsatisfactory support experiences.
- Some users report frustration with annual subscriptions and challenges deleting or cancelling workspaces in specific circumstances.
Documentation checklist
What to prepare before cancelling
- Account email and login credentials for the Expensify account.
- Workspace name (if cancelling a workspace subscription) and billing contact details.
- Invoice or proof of payment showing the subscription charge and billing period.
Additional documentation to keep
- Screenshots or receipts of cancellation confirmation or subscription status pages.
- Records of any interactions with support or refund requests for future reference.
Common mistakes
Cancelling in the wrong place
Many users try to cancel an App Store or Google Play subscription from inside the Expensify app; those subscriptions must be cancelled via Apple ID or Google Play.
Attempting to cancel the wrong billing channel can leave you still charged after you think you cancelled.
Expecting automatic refunds or immediate deletion
Assuming you will receive a pro‑rated refund for partial months is a common error; Expensify’s policy generally states no refunds.
Requesting a refund for an annual group workspace will also delete the workspace - plan accordingly and back up data first.
Comparative recap
Cancellation channels compared
| Channel | How to cancel | Refund likely? |
|---|---|---|
| Web (direct via Expensify) | Settings > Workspaces > Individual > Subscription > Cancel Subscription | No (general policy: non‑refundable) |
| App Store (iOS) | Apple ID > Subscriptions > Expensify > Cancel | No (refunds handled by Apple per their rules) |
| Google Play (Android) | Google Play Store > Menu > Subscriptions > Expensify > Cancel | No (refunds handled by Google per their rules) |
| Annual Group Workspace (web) | Settings > Account > Subscription > Request a Refund (if eligible) | Possible (eligible cases only; deletes workspace) |
After cancelling
What to do immediately
Download or export any reports, receipts, or data you will need after the subscription ends or workspace is deleted.
Keep confirmation screenshots and billing records for at least one billing cycle after cancellation.
Next steps and support
- If you need further assistance, check your account settings and billing history in Expensify for details on the cancellation you completed.
- For disputes about charges, contact your payment provider or card issuer with supporting documents.
Address
Corporate address
Expensify (corporate headquarters)
401 SW 5th Ave, Portland, Oregon 97204, United States
Local support note
For billing questions specific to South Africa, confirm the billing channel (App Store, Google Play, or direct web) and follow that channel’s cancellation and dispute process.
Keep copies of all communications and receipts to support any local inquiries or chargeback requests.