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Fabulous

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Fabulous App Free Trial | Postclic
Fabulous
Avenue de Villiers
75017 Paris France
support@thefabulous.co
Cancellation of Fabulous contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Fabulous service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Fabulous
Avenue de Villiers
75017 Paris , France
support@thefabulous.co
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Fabulous: Easy Method

What is Fabulous

Overview

Fabulous is a subscription-based app that provides coaching and science-backed techniques to help users build healthy habits and reach personal goals.

The app offers guided plans, reminders and interactive content across mobile and web platforms to support behaviour change.

Main features

Fabulous includes personalized routines, habit tracking, and motivational content designed to increase wellbeing and productivity.

Subscriptions unlock premium coaching plans and full access to the app's content library.

How to cancel Fabulous

If you subscribed via Apple App Store

  • Open the App Store on your Apple device and go to your account subscriptions.
  • Find the Fabulous subscription and select Cancel Subscription through Apple's system.
  • Fabulous cannot cancel Apple purchases for you; after cancellation you will see an Expiry Date in place of a renewal date.
  • Official guidance: Manage a Premium Subscription (Fabulous Help).

If you subscribed via Google Play Store

  • Open the Google Play Store, go to Payments & subscriptions → Subscriptions.
  • Select the Fabulous subscription and choose Cancel subscription in Google Play.
  • After cancellation Google Play shows an Expiry Date; you can resubscribe later via Google Play.
  • Official guidance: Manage a Premium Subscription (Fabulous Help).

If you subscribed on the Fabulous website

  • Sign in to your Fabulous account on the website and access subscription or account settings to cancel.
  • You can also use the in-app "Contact Us" or the website refund/contact form to request cancellation or support.
  • Note: Deleting the app will NOT cancel a subscription purchased directly on the website.
  • Official guidance: Manage a Premium Subscription (Fabulous Help).

What happens when you cancel

Access after cancellation

When you cancel, you typically retain access to premium features until the subscription's Expiry Date shown by the store or website.

Access ends at expiry; you can resubscribe at any time to restore premium content.

Renewal and billing

Auto-renewal stops once cancellation is processed by the platform used to purchase the subscription.

Fabulous cannot stop renewals made through Apple or Google; those must be cancelled in the respective stores.

Data and account content

Your account data (progress, settings) typically remains associated with your account after cancellation.

If you later resubscribe, your previous progress may be restored depending on account sync and retention policies.

Will I get a refund?

Refunds for Apple and Google purchases

Refunds for subscriptions purchased via the Apple App Store must be requested through Apple Support.

Refunds for subscriptions purchased via Google Play must be requested through Google Play support. Fabulous does not process these refunds directly.

Reference: Third-party guide on cancellations and refunds.

Refunds for website purchases

  • If you bought directly on the Fabulous website, submit a refund request via the in-app "Contact Us" form or the website refund form.
  • Approval of refunds for web purchases is discretionary and handled by Fabulous support.
  • See the site contact options for web-based refund requests.

Cooling-off periods and expectations

Fabulous does not offer an automatic 14-day cooling-off period for digital subscriptions as a standard policy.

Local consumer law may provide different rights - see the South Africa consumer rights section below for options.

Fabulous plans and pricing

Pricing overview

No up-to-date public pricing is provided in the verified sources used here.

For current plan prices check the app store listing or the Fabulous website when signed in.

Contact for pricing

Plan 期間 Price
Individual / Premium Subscription Contact for pricing
Family or Group Subscription Contact for pricing
Enterprise Subscription Contact for pricing

Your consumer rights in South Africa

Cooling-off and statutory rights

Under the South African Consumer Protection Act, some direct agreements allow a 7-day cooling-off right, but digital subscriptions may not qualify.

Digital content and online subscriptions often fall outside automatic cooling-off protections depending on how the contract was formed.

Remedies and complaints

  • If you face unfair billing or non-compliance, you may lodge a complaint with the National Consumer Commission in South Africa.
  • Payment disputes can also be pursued via bank chargebacks, PayPal disputes, or credit-card provider dispute mechanisms.

Practical steps

Keep receipts, subscription screenshots and correspondence when pursuing a complaint or chargeback.

Document dates of cancellation attempts and responses from Fabulous or the app store to support your case.

Customer experiences

Positive reports

Some users report long-term, trouble-free use of Fabulous with regular annual charges and no billing issues.

These experiences indicate successful use when subscriptions and billing are managed correctly through the chosen store or website.

Negative reports

  • Multiple users report being charged after attempting to cancel, sometimes for bundles they did not intend to subscribe to.
  • Complaints include confusing UI, perceived dark patterns, and difficulty obtaining refunds or clear billing explanations.
  • Many reviewers report slow or automated customer-support responses and denied refund requests; see user reviews for examples: Trustpilot reviews.

Interpretation

Experiences vary by the purchase channel (Apple, Google, or website) and by how clearly users manage subscriptions in the store accounts.

Keeping records and using the correct cancellation channel reduces the risk of post-cancellation charges.

Documentation checklist

Before you contact support

  • Screenshot of subscription in your Apple/Google account or web receipt.
  • Confirmation emails, dates of purchase and billing statements showing charges.
  • Proof of attempted cancellation (screenshots of cancelled status or Expiry Date).

When filing a dispute or complaint

  • Record all communications with Fabulous and the app store.
  • Collect bank statements or payment platform transaction IDs for chargebacks.
  • Note device, app version and account email used for the subscription.

Common mistakes

Deleting the app stops notifications but not billing

Deleting or uninstalling the Fabulous app does NOT cancel subscriptions purchased via Apple, Google or the website.

Users must cancel via the original purchase channel to stop renewals.

Canceling in the wrong place

Attempting to cancel through Fabulous support when the purchase was made through Apple or Google will not stop renewals - you must use the store.

Always confirm the cancellation by checking for an Expiry Date or a confirmation message in the store account.

Missing documentation for disputes

Failing to keep receipts, subscription screenshots, and cancellation confirmations makes refunds and chargebacks harder to win.

Gather evidence before initiating disputes with payment providers or consumer bodies.

Comparative recap

At-a-glance comparison

The table below summarises cancellation and refund routes by purchase channel for quick reference.

How to read the table

Use the 'Platform' row to identify where you purchased the subscription, then follow the 'How to cancel' and 'Refunds' columns.

Platform 期間 How to cancel Refunds Notes
Apple App Store Subscription Cancel via App Store subscriptions in your Apple account. Request refund via Apple Support; Fabulous cannot process it. Expiry Date replaces renewal date after cancellation.
Google Play Store Subscription Cancel via Google Play → Subscriptions. Request refund via Google Play support; Fabulous does not process these refunds. Expiry Date displayed; can resubscribe through Google Play.
Fabulous website (direct) Subscription Cancel in your Fabulous account or use the in-app "Contact Us" / web form. Submit refund request via the in-app or website refund form; approval is discretionary. Deleting the app will NOT cancel the subscription.

After cancelling

Confirm and monitor

  • Check your Apple or Google account for an Expiry Date or cancellation confirmation after cancelling.
  • Save screenshots of the cancelled subscription and any confirmation emails.

If you are charged after cancelling

  • Contact the store (Apple / Google) or your payment provider to dispute the charge.
  • If purchased via the website, contact Fabulous support via the in-app "Contact Us" form and keep records of all communications.

Useful links

Address

Corporate contact

Fabulous corporate office (official): Avenue de Villiers, Paris, France 75017.

Notes on formal letters

Some formal correspondence references Fabulous Ltd addresses in the UK; the official headquarters is in Paris.

When sending formal complaints, include your account details, transaction evidence and clear requested resolution to speed processing.

FAQ

To cancel your Fabulous subscription through the Apple App Store, open the App Store on your device, go to your account subscriptions, find Fabulous, and select Cancel Subscription. Remember, Fabulous cannot cancel Apple purchases for you.

To cancel your Fabulous subscription via Google Play, open the Google Play Store, navigate to Payments & subscriptions, select Subscriptions, find Fabulous, and choose Cancel subscription. Note that Fabulous cannot process these cancellations.

If you subscribed directly on the Fabulous website, sign in to your account, access your subscription settings, and cancel your subscription there. Alternatively, you can use the in-app 'Contact Us' form for assistance.

After cancellation, you will retain access to premium features until the subscription's expiry date. You can resubscribe at any time to restore access to premium content.

Refund eligibility depends on your purchase method. For Apple and Google purchases, request refunds through their respective support channels. If you purchased directly from the Fabulous website, submit a refund request via the in-app 'Contact Us' form.