Cancellation Faceapp: Easy Method

What is FaceApp

Short description

FaceApp is a mobile application that uses AI to transform photos with filters such as aging, hairstyle changes, and other face edits.

How it is offered

The app offers free features and paid subscription tiers (FaceApp PRO) delivered via the App Store, Google Play, or directly on the web.

How to cancel FaceApp

Cancel on iPhone (App Store)

• Open iPhone Settings and tap your name, then Subscriptions.
• Or open the App Store, tap your profile, then Subscriptions.
• Find FaceApp and choose Cancel Subscription. Uninstalling the app does not cancel.

Source: Postclic guide

Cancel on Android (Google Play)

• Open Google Play Store and tap Menu > Payments & subscriptions > Subscriptions.
• Select FaceApp and cancel the subscription. Uninstalling does not cancel.

Source: Postclic guide

Cancel on the Web (facelyapp.ai)

• Use the Stripe Customer Portal link that was emailed when you purchased to manage or cancel the subscription.
• If you cannot find the portal link, contact [email protected] for assistance.
• Cancel at least 24 hours before your next billing date to avoid renewal.

Source: Postclic guide

What happens when you cancel

Access after cancellation

Cancelling stops automatic renewal but typically preserves PRO access until the end of the paid period.

Subscription vs app/account deletion

Deleting the app or your FaceApp account does not automatically cancel subscriptions purchased through stores or Stripe.

Timing and next billing

• For web purchases, cancel at least 24 hours before the next billing date to ensure non-renewal.
• Store purchases follow the store’s billing cycle and cancellation timing rules.

Source: Postclic guide

Will I get a refund?

App Store and Google Play purchases

• Refunds for purchases made via Apple or Google are handled by Apple or Google under their policies.
• FaceApp disclaims responsibility for refunds of purchases made through app stores.

Source: FaceApp Terms

Web purchases (facelyapp.ai)

• FaceApp may refund web purchases if requested within 7 days and if usage is three images or fewer.
• After 7 days or beyond three images of usage, refunds are generally not offered.

Source: Postclic guide

Statutory rights and exceptions

FaceApp states that statutory consumer protection rights cannot be waived and may apply in addition to its refund policy.

Source: Postclic guide

FaceApp plans and pricing

Price points visible in App Store South Africa

The App Store in South Africa lists four FaceApp PRO price points, but the store does not specify which correspond to monthly, annual, or lifetime plans.

Table of known price points

Note: Exact mapping of these price points to monthly, annual, or lifetime plans is not published in the App Store listing.

Source: App Store price summary (reported in Postclic)

Your consumer rights in South Africa

General protections

South Africa’s Consumer Protection Act provides protections against misleading practices and requires suppliers to meet advertised descriptions and performance.

Cooling-off and digital subscriptions

• There is no automatic 14‑day refund right for digital subscriptions unless the provider offers it.
• However, consumers may have remedies for misrepresentation, defective performance, or deceptive advertising under local law.

Source: Postclic guide

How this affects FaceApp customers

FaceApp’s published refund policy (web: 7 days / ≤3 images) may be supplemented by South African statutory rights in relevant disputes.

Customer experiences

Positive feedback

• Some users praise the app for fun filters and nostalgic effects.
• Examples include users enjoying the aging filter and finding results amusing.

Source: Sitejabber

Negative feedback

• Reported issues include non-transferable subscriptions between platforms, hidden limits, and customer service problems.
• Users also report unexpected charges, cancelled trials still billed, and removal of promoted features.

Source: Trustpilot

Documentation checklist

Required purchase records

• Receipt or order ID from the App Store, Google Play, or the Stripe email used at purchase.
• Screenshot of the subscription listing in your App Store / Google Play account or the Stripe portal link email.

Proof for refund or dispute

• Bank or card statement showing the charge (highlight transaction date and amount).
• Any confirmation emails from FaceApp or the store, and a record of support communications.

Common mistakes

Uninstalling the app

Many users uninstall the app thinking it cancels the subscription; this does not stop billing from App Store, Google Play, or Stripe.

Cancelling the wrong platform

Subscriptions bought on one platform (e.g., Android) do not transfer to another (e.g., iOS). Cancel in the store where you purchased.

Timing errors

Waiting until after the renewal date can result in an immediate new charge. Cancel at least 24 hours before the next billing date for web purchases; follow store rules for App Store/Google Play.

Comparative recap

Platform comparison

After cancelling

Confirm cancellation

• Keep confirmation screenshots or emails showing the subscription is cancelled and the end date of access.
• Monitor your bank or card statement for any unexpected charges after cancellation.

Useful links and support

• FaceApp Terms of Use
• Cancellation summary and guidance (Postclic)

For web purchase help contact [email protected] (include receipt and order details).

Address

Company address

FaceApp Technology Limited - 10 Queen Street Place, EC4R 1AG London, United Kingdom.

Correspondence tips

For formal cancellation or disputes, include your name, email used for the account, order/receipt number, and a clear request to cancel and refund (if applicable).