Cancellation Findmypast: Easy Method

What is Findmypast

Overview

Findmypast is an online genealogy service that provides access to historical records, newspapers and family tree tools. It helps users research family history through searchable archives and record collections.

Primary uses

Users commonly use Findmypast to search census data, military records and birth, marriage and death records. The site is aimed at both beginners and experienced family historians.

How to cancel Findmypast

Cancel via the website (recommended)

• Log in to your account on the Findmypast website.
• Go to My Account → My subscription → Manage Subscription → Cancel Subscription.
• Your access remains until the subscription expiry date after cancellation.

Cancel via app stores

• Apple App Store: cancel from your device settings under Subscriptions. Uninstalling the app does not stop billing.
• Google Play: cancel from Google Play Subscriptions settings; Findmypast cannot cancel Play subscriptions for you.
• Check the platform (Apple/Google) receipts and subscription screens to confirm cancellation.

What happens when you cancel

Access after cancellation

After cancelling a paid subscription on the website, you retain access until the current expiry date. The service remains usable until the paid period ends.

Renewal and billing

Cancelling prevents future auto-renewal but does not automatically refund the current period unless covered by the refund policy. App-based subscriptions follow Apple/Google billing rules.

Will I get a refund?

Cooling-off and refund policy

Findmypast offers a 14-day cooling-off period during which a full refund may be claimed if you have not viewed any records. Claims outside this condition are typically not accepted.

Post-cooling-off and platform exceptions

• After the 14-day period, no partial or prorated refunds are usually granted; cancel auto-renew to avoid future charges.
• Subscriptions purchased via Apple or Google Play are subject to those platforms' refund policies and must be handled through them.

Findmypast plans and pricing

Pricing availability

Findmypast pricing can vary by market and payment method. No official Singapore-dollar pricing is included here.

How to check exact prices

To see up-to-date pricing, proceed to sign-up or checkout on Findmypast using a Singapore-based payment method, or contact Findmypast customer support for exact figures.

Your consumer rights in Singapore

General rights and remedies

Singapore consumers are protected against unfair practices under local consumer protection laws such as the Consumer Protection (Fair Trading) Act (CPFTA).

Practical steps for disputes

If you encounter billing issues, contact Findmypast first. You may also raise concerns with Consumers Association of Singapore (CASE) or your payment provider for chargeback options.

Customer experiences

Positive feedback

Users commonly praise Findmypast for unique historical records and extensive newspaper archives. These strengths are often highlighted in user comments and reviews.

Negative feedback

Frequent complaints include subscription cost, difficulties managing or editing family trees, and confusion cancelling trials or app-based subscriptions.

Some independent reviews report issues with automatic charges after free trials and difficulty obtaining refunds when service was barely used.

Documentation checklist

Before you cancel

• Login email and account username.
• Details of the subscription plan and renewal date.
• Payment method and recent billing statements.

If you request a refund

• Record of when you first subscribed and when you viewed records (if any).
• Receipts from Apple or Google Play if purchased through an app store.
• Any correspondence with customer support about the issue.

Common mistakes

Assuming uninstall stops billing

Many users uninstall the app but do not cancel the subscription in Apple or Google settings. This does not stop recurring charges.

Confusing purchase channels

Users sometimes try to cancel an app-store subscription from the website or vice versa. App-store purchases must be managed through Apple or Google Play.

Comparative recap

Overview of cancellation routes

Quick comparison

After cancelling

Confirm cancellation

• Save confirmation emails or screenshots showing cancellation and the expiry date.
• Check bank or card statements to confirm no further charges occur after expiry.

Further help and reading

• Cancellation and process guidance: Postclic - How to cancel Findmypast
• Independent review and user reports: Best Legit Reviews - Findmypast review
• Alternate cancellation guidance (UK-focused article): Postclic (GB) - Cancel Findmypast

Address

Head office

Findmypast Limited

185 Fleet Street, London, England, EC4A 2HS

Mail and legal correspondence

Use the head office address above for formal notices or legal correspondence. For account or billing questions, contact customer support through your Findmypast account channels.