Cancellation Findmypast: Easy Method

What is Findmypast

Overview

Findmypast is an online genealogy service that helps users research family history using census records, birth, marriage and death indexes, military records, and other historical documents.

The service offers searchable record sets, a family tree builder, hints and transcription features to help users discover ancestral information.

Where it operates

Findmypast is based in the United Kingdom and offers global records, but does not publish a specific India office for consumer subscriptions.

Indian users subscribe to the service or its apps and are subject to the provider’s subscription and refund terms as well as applicable Indian consumer protections.

How to cancel Findmypast

Cancel via the website (direct subscription)

• Sign in to your Findmypast account on the website.
• Go to My Account → My subscription → Manage Subscription → Cancel Subscription.
• Access continues until the current paid period ends; you may reactivate or choose another plan at any time.

Cancel app-store subscriptions (iOS / Android)

• If you bought the subscription via Apple App Store, cancel through your Apple ID subscription settings or the Apple website; the app itself cannot cancel the subscription.
• If you bought via Google Play, cancel via your Google Play account or the Google Play website; uninstalling the app does not cancel subscriptions.

What happens when you cancel

Access after cancellation

If you cancel a direct website subscription, your account keeps access until the end of the current billing period.

After the subscription period expires, access to most record content is removed unless you reactivate or select another plan.

Renewal and reactivation

Cancelling stops auto-renewal for the next period but does not automatically remove account data or family trees stored in your account.

You can reactivate your subscription or change plans at any time through account settings.

Will I get a refund?

Findmypast refund policy (cooling-off)

Findmypast provides a 14-day cooling-off period on purchases. You may claim a full refund within 14 days if you have not viewed any records during that time.

This 14-day provision is presented by Findmypast as a refund condition for unviewed purchases.

After the cooling-off period and app purchases

• After 14 days, no partial refunds are offered for remaining subscription time; instead, cancel auto-renewal to avoid future charges.
• Subscriptions bought through Apple or Google are refunded under Apple/Google refund policies; contact Apple or Google for eligibility and procedures.

Findmypast plans and pricing

Available pricing notes

There is no official public price list in INR from Findmypast. The table below shows reported in-app or user-reported prices and should be treated as unofficial.

Prices may vary by store, promotions or UI reporting quirks; contact Findmypast or your app provider for an authoritative price.

Your consumer rights in India

Relevant legal framework

Under the Consumer Protection Act, 2019, digital subscriptions are treated as services and consumers have protections against unfair trade practices.

Indian law supports cancellation and refunds within a reasonable cooling-off period; timelines commonly range from 7 to 14 days depending on merchant policy and contract terms.

How this applies to Findmypast users in India

• Findmypast’s 14-day cooling-off (for unviewed purchases) is favorable and aligns with typical consumer expectations in India.
• For app-store purchases, Apple/Google processes refunds, but consumer protection laws still apply if you encounter unfair practices.

Customer experiences

Positive feedback

• Many users praise detailed, accurate transcripts and access to unique record sets not available elsewhere.
• Users often like the mobile app UI, original-document access and search features such as suggested spellings and hints.

Negative feedback

• Common complaints include perceived high subscription costs and occasional UI or tree-building difficulties.
• Some users report issues with trial cancellation or difficulties cancelling subscriptions, leading to unexpected charges.

Documentation checklist

What to have ready before you cancel

• Findmypast account email and password used to sign in.
• Subscription details: plan name, billing date, and payment method.

For refund or dispute claims

• Dates of purchase and any trial start/end dates.
• Evidence of whether records were viewed during the cooling-off period (if claiming an unviewed purchase refund).
• Screenshots or receipts showing charges and attempts to cancel (if you must escalate).

Common mistakes

Uninstalling the app instead of cancelling

Uninstalling the mobile app does not stop App Store or Google Play subscriptions and will not prevent future charges.

Always cancel subscriptions in the account where the purchase was made (Findmypast website, Apple ID, or Google Play account).

Assuming automatic refunds after cancellation

Cancelling auto‑renewal does not usually trigger a refund for the current period; refunds depend on cooling-off rules and app-store policies.

Check whether you viewed records during the cooling-off period before requesting a refund; viewing records can void the unviewed refund claim.

Comparative recap

At-a-glance comparison

After cancelling

Next steps

Note the end date of your current billing period and plan any data export or downloads before access ends.

Keep a local copy of any family tree files you may need after subscription expiry.

Where to get help

For account cancellations or refund queries, contact Findmypast customer support directly via email or phone as provided in your account communications.

If your purchase was through Apple or Google, use your Apple ID or Google Play account pages to request refunds or check subscription status.

Address

Corporate address

Findmypast Limited, 185 Fleet Street, London EC4A 2HS, United Kingdom.

Note: No separate India postal address is published for Findmypast subscriptions.

Support contacts (general)

Support email: [email protected]

Phone (UK): +44 (0)20 3326 6300 | Phone (US): +1 (855) 246 8234