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I hereby notify you of my decision to terminate the contract relating to the Freepik service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Freepik: Easy Method
What is Freepik
Overview
Freepik is a subscription-based graphic resource platform and a creative app offering vectors, illustrations, photos and AI-powered tools.
Subscriptions provide access to an Essential, Premium, or Premium+ AI suite with different asset and feature limits.
Who uses it
Designers, marketers, students and businesses commonly use Freepik for ready-made assets and quick creative outputs.
Plans are sold as in-app purchases via the Apple App Store for South Africa and billed in ZAR.
How to cancel Freepik
Cancel via Apple App Store (recommended)
- Open the App Store on your iPhone or iPad signed in with the Apple ID used to buy the subscription.
- Tap your profile photo, then tap "Subscriptions".
- Find the Freepik subscription and choose "Cancel Subscription" or "Cancel Free Trial".
Contact Freepik support (if needed)
- If App Store cancellation does not appear or you need help with account-level issues, contact Freepik support from within the app or your Freepik account settings.
- Prepare your Apple receipt, account email and subscription details before contacting support for a faster resolution.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain access to the paid features until the end of the current billing period paid through the App Store.
No immediate removal of paid access occurs unless specified in the subscription terms.
Renewal and billing
Canceling stops auto-renewal with Apple; you will not be billed at the next renewal date after the current period ends.
Any future re-subscription must be done through the App Store using your Apple ID.
Account data and files
Your Freepik account, downloads and created content usually remain available according to Freepik’s account policies.
Export any important files before long-term account changes or deletion, as policies on retention may vary.
Will I get a refund?
General policy for App Store purchases
In-app purchases made through the Apple App Store are generally managed by Apple for billing and refunds.
Refund requests for App Store subscriptions should typically be submitted to Apple via your purchase history or report-a-problem process.
Possible exceptions and support options
- Occasional exceptions (e.g., accidental purchases, duplicate charges) may be handled by Apple or by Freepik support with proof of purchase.
- Provide Apple receipts, dates and explanations when requesting refunds to speed up review.
Freepik plans and pricing
Pricing source
The following prices are taken from the Apple App Store listing for South Africa for the Freepik AI creative app.
All amounts are shown in ZAR and reflect in-app purchase pricing as listed in the App Store.
Available plans
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Freepik Essential Monthly | R200.00 | Monthly | Access to Essential AI Suite monthly plan via App Store |
| Freepik Premium Monthly | R364.99 | Monthly | Access to Premium AI Suite monthly plan via App Store |
| Freepik Premium+ Monthly | R839.00 | Monthly | Access to Premium+ AI Suite monthly plan via App Store |
| Freepik Essential Annual | R1,399.00 | Annual | Access to Essential AI Suite annual plan via App Store |
| Freepik Premium Annual | R2,799.00 | Annual | Access to Premium AI Suite annual plan via App Store |
| Freepik Premium+ Annual | R6,299.00 | Annual | Access to Premium+ AI Suite annual plan via App Store |
Your consumer rights in South Africa
Key protections under South African law
South African consumers are protected by the Consumer Protection Act (CPA), which requires fair, transparent and honest business practices.
The CPA covers issues such as misleading terms, defective services and unfair contract clauses.
Practical rights and remedies
- You may dispute automatic renewals or unfair contract terms and seek remedies if the service is misrepresented.
- Where a product or service is not supplied as described, you can request correction, refund or cancellation under consumer protection provisions.
Customer experiences
Common positive feedback
Many users praise Freepik for a large asset library and the convenience of App Store billing and quick downloads.
Monthly and annual options allow flexibility for short-term and long-term users.
Common challenges reported
Some users report confusion about canceling via the App Store versus the Freepik website or app account settings.
Occasional delays in refunds or difficulties locating receipts are also noted; documentation helps resolve these faster.
Documentation checklist
What to gather before cancelling or requesting support
- Apple receipt showing the Freepik in-app purchase (email from Apple or in purchase history).
- The Apple ID and email used to buy the subscription.
- Subscription name, purchase date and any transaction or order ID.
- Device details (iPhone/iPad model) and screenshots of the subscription screen if helpful.
Why documentation matters
Clear documentation speeds up support interactions and improves chances of a successful refund or query resolution.
Keep copies of receipts and correspondence until the issue is fully resolved.
Common mistakes
Canceling incorrectly
Example: Deleting the app without canceling the subscription. Deleting the app does not stop App Store auto-renewals.
Always cancel from the App Store subscriptions page tied to the purchasing Apple ID.
Missing receipts and timing errors
Example: Waiting too long to request a refund without an Apple receipt can delay or prevent successful resolution.
Save purchase confirmations immediately and request refunds promptly when needed.
Comparative recap
At-a-glance comparison
| Plan | Price | 期間 | Quick recap |
|---|---|---|---|
| Essential Monthly | R200.00 | Monthly | Lower-cost monthly access to Essential AI features for short-term use |
| Premium Monthly | R364.99 | Monthly | Balanced monthly option with broader content and features |
| Premium+ Monthly | R839.00 | Monthly | Highest monthly tier for intensive users needing maximum capacity |
| Essential Annual | R1,399.00 | Annual | Cost-effective for yearly Essential access versus monthly payments |
| Premium Annual | R2,799.00 | Annual | Best value for regular users who prefer an annual commitment |
| Premium+ Annual | R6,299.00 | Annual | For heavy users wanting the most generous annual allowance and features |
How to choose
Choose monthly plans for short-term needs and annual plans for predictable long-term use and better per-period cost.
Match plan features to your typical monthly download and AI usage to avoid overpaying.
After cancelling
What to do immediately
- Confirm cancellation in your Apple subscription list and save a screenshot of the cancelled status.
- Download or export any needed assets or project files before your access ends.
If problems persist
If you remain billed after canceling, contact Apple Support with your Apple receipt and subscription screenshot.
If the issue is account-related within Freepik, contact Freepik support from the app or website with your documentation ready.
Address
Registered office
Calle Molina Lario 13, 5th floor, 29015 Málaga, Spain.
Use this address for formal correspondence when required by consumer protection procedures.
How to use the address
Include your account email, subscription details and a clear summary of the issue when sending formal letters.
Keep copies of all sent correspondence and any delivery confirmations for your records.