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Cancellation service #1 in South Africa
Cancellation Hover: Easy Method
What is Hover
Overview
Hover is a domain and email service operated by Tucows that lets users register, manage, and renew domain names and mailboxes through an online account. It focuses on straightforward DNS and mailbox management rather than hosting or site-building features.
Primary functions
Hover provides domain registration, DNS controls, and email (mailbox) subscriptions, with account-level controls for auto-renewal and transfers. Management is performed largely through the Hover web dashboard.
How to cancel Hover
Cancel domain auto-renewal (Web)
- Sign in to your Hover account on the web dashboard.
- Open Domains overview and locate the domain you want to stop renewing.
- Toggle off the auto-renew option for that domain to prevent future renewals.
Cancel services or mailboxes
- In your account panel, find the service or mailbox you want to cancel.
- Follow the cancel option shown in the service details. For mailboxes, confirm cancellation within the account.
- For transfers or full service termination, cancel all services in the account if you wish to end the agreement.
App Store / Google Play
- There is no specific cancellation mechanism documented for App Store or Google Play within Hover's public help pages.
- If you purchased through an app store, check the store’s purchase history and policies in addition to your Hover account settings.
What happens when you cancel
Access and service continuity
When you disable auto-renew the current registration or subscription period remains active until its scheduled expiry. You retain access for the time already paid.
Data and transfers
Cancelling does not automatically delete your account data immediately in all cases; handle DNS and mailbox data before the expiry if you need backups. You can request transfer assistance as described in Hover’s terms.
Account status
Cancelling specific services leaves other services active unless you cancel those as well. To end the agreement entirely, you must cancel all services in the account.
Will I get a refund?
General refund policy
Hover’s terms state that renewal fees and Premium Domain purchases are non-refundable and cancelling does not automatically create refunds for prepaid services.
Exceptions and mailbox refunds
- Mailboxes: Hover provides pro‑rated refunds for canceled email accounts if cancelled within 365 days of initial purchase. See Hover help for details.
- Tucows discretion: The registry/operator may, at its discretion, refund unused portions or assist with transfers, but this is not guaranteed.
Where to read the policy
For the official cancellation and refund rules consult Hover’s help and terms pages.
Hover Help - Canceling services
Hover plans and pricing
Pricing availability
No definitive South African ZAR pricing for Hover plans was found in the verified sources. Hover publishes pricing per domain and mailbox on its site, typically in other currencies.
How to get pricing
Contact Hover via your account or visit the Hover site to view live pricing for your currency and services.
| Plan | Price / Period |
|---|---|
| Hover domains & mailboxes | Contact for pricing |
Your consumer rights in South Africa
Statutory rights
South African consumers retain rights under local consumer protection laws such as the Consumer Protection Act. These rights may include cooling-off and remedies for unfair contract terms, depending on the purchase context.
Hover’s acknowledgement
Hover’s publicly documented policies do not reference a 14‑day cooling‑off period specifically for South African consumers. Hover’s default position is limited refunds except where explicitly stated.
Recommended actions
- If you believe you have statutory rights, keep purchase receipts and correspondence.
- Contact Hover support and, if necessary, seek advice from South African consumer protection authorities or legal counsel about enforcing local rights.
Customer experiences
Positive feedback
Some reviewers praise Hover for straightforward domain management, accurate tools, and efficiency when account and photo access are available. See aggregated reviews for details.
Negative feedback
Reported issues include interface bugs for certain country TLDs, slow or unhelpful support responses, and disputes over refunds after accidental auto‑renewals.
Balanced takeaway
Overall, user experiences vary. Many users find Hover easy for day‑to‑day domain tasks, while others report occasional support or billing frustrations.
Documentation checklist
Before you cancel
- Account email and login details.
- List of domains and service IDs to cancel.
- Proof of purchase or invoices for each service.
Data & transfer items
- Back up DNS records and mailbox data before expiry.
- Obtain EPP/auth codes if you plan to transfer domains away.
- Note mailbox purchase dates (for potential pro‑rated refunds within 365 days).
Common mistakes
Failing to disable auto-renew
Many users expect cancellation to stop renewals automatically but forget to toggle off auto‑renew in the Domains overview. This results in unexpected charges.
Assuming automatic refunds
Expecting a refund for unused registration time is a common error. Hover’s terms typically do not provide refunds for pre-paid renewal or premium domain purchases.
Not preparing transfers
Users sometimes cancel or close accounts before retrieving EPP codes or backing up mailboxes, complicating transfers and data recovery.
Comparative recap
Cancellation paths compared
Key differences at a glance
| Feature | Cancel on Web | App Store / Google Play |
|---|---|---|
| How to cancel | Disable auto-renew or cancel service in account dashboard | No specific Hover-documented mechanism; use store purchase controls |
| Refund likelihood | Generally no refunds; mailbox pro‑rated refunds within 365 days | Varies by store policy and Hover’s terms |
| Transfer assistance | Tucows/ Hover may assist; check TOS for conditions | May require coordination between store, Hover, and registries |
After cancelling
What to do next
- Confirm cancellation in your Hover account and keep screenshots of confirmations.
- Download any DNS and mailbox backups before access ends at expiry.
Helpful official links
Read Hover’s official help page on cancelling services for step details and mailbox refund rules.
Hover Help - Canceling services
Review the legal terms that govern cancellations, refunds, and termination.
Address
Corporate address
Hover, a service of Tucows, 96 Mowat Avenue, Toronto, Ontario M6K 3M1, CANADA.
Data protection correspondence
Use the corporate address above for formal correspondence, including data protection or cancellation requests to the Office of the Data Protection Officer as listed in Hover’s policies.
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Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.