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Cancel INNERLY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Innerly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Innerly: Easy Method
What is Innerly
Overview
Innerly is a subscription-based app for guided self-reflection, journaling and goal-setting. It combines journaling tools with AI-powered insights and premium features unlocked via in-app purchases.
How it is delivered
Services include booked live sessions with consultants and digital products such as workbooks and guides. Subscriptions and in-app purchases are managed through the app stores or the Innerly web platform.
How to cancel Innerly
Cancel a booked session (web)
- Go to your account's "Sessions" or "Consultant bookings" page on the Innerly web platform.
- Find the session and choose "Cancel" or "Reschedule."
- Cancel at least 48 hours before the session to receive a full refund or reschedule without charge.
Cancel subscriptions (app stores)
- If you subscribed via the App Store or Google Play, cancel through your Apple or Google account subscription settings.
- Open your device's store account, locate the Innerly subscription, and choose "Cancel Subscription" to stop future renewals.
What happens when you cancel
Access after cancellation
After you cancel a subscription, access generally continues until the end of the paid billing period. You keep any benefits for the remainder of that period.
Data and account retention
Cancelling typically does not delete your account or content automatically. Your entries and settings often remain unless you request account deletion.
Will I get a refund?
Refunds for consultant sessions
- Full refund or free reschedule if you cancel more than 48 hours before a scheduled session.
- No refund if you cancel within 48 hours of the session start time.
- If the consultant cancels, you may reschedule at no extra cost or receive a full refund.
Refunds for digital products and subscriptions
- Digital products (workbooks, guides) are non-refundable and final due to immediate access on purchase.
- Subscription refunds depend on how you purchased the subscription (store-managed subscriptions follow store policies).
Innerly plans and pricing
Pricing summary
The following in-app prices reflect South African App Store listings and common in-app plan options for Innerly.
What the plans include
Premium plans generally unlock unlimited entries, AI insights, biometric security and device sync as premium features.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Monthly Subscription | R199.99 | Monthly | Unlimited entries, AI-powered insights, biometric security, device sync |
| Premium Yearly Subscription | R699.99 | Annual | Unlimited entries, AI-powered insights, biometric security, device sync |
Your consumer rights in South Africa
Cooling-off and direct marketing
South African consumer law provides a 7-day cooling-off period for certain direct-marketing transactions. This is distinct from digital content rights.
Digital content and complaints
Digital products delivered immediately are commonly treated as non-refundable. If you experience unexpected charges, you may escalate to the National Consumer Commission or your payment provider.
Customer experiences
Positive reports
Some users report successful refunds or charge reversals after contacting banks or disputing transactions.
Negative reports
Many reviewers report unexpected recurring subscription charges after an initial small purchase and difficulty contacting the company to stop charges. See user reviews for examples.
Read user feedback: Trustpilot reviews.
Documentation checklist
What to collect before you cancel
- Order confirmation or receipt showing purchase date and product/subscription details.
- Booking confirmation for sessions, showing scheduled date/time and consultant details.
- Payment method details (last 4 digits, transaction reference) and screenshots if possible.
Useful supporting items
- Copy of cancellation attempts (emails, in-app messages, timestamps).
- Any correspondence from Innerly confirming cancellations or refunds.
Common mistakes
Assuming automatic refunds
Example: Cancelling a session within 48 hours and expecting a refund. That falls inside the no-refund window.
Not checking where you subscribed
Example: Trying to cancel inside the app when the subscription was purchased through Apple/Google. Store-managed subscriptions must be cancelled in the respective store account settings.
Comparative recap
Quick comparison
This table compares key cancellation and refund points to help you decide how to act quickly.
How to use the table
Match your purchase type with the row that fits to understand likely outcomes and next steps.
| Item | Cancellation window | Refund policy | Action required |
|---|---|---|---|
| Consultant session (web) | Cancel >48 hours | Full refund or reschedule | Cancel via Sessions page |
| Consultant session (web) | Cancel ≤48 hours | No refund | Request reschedule; contact consultant |
| Digital products | Immediate delivery | Non-refundable | Check product access; contact support if issue |
| App Store / Google Play subscription | Depends on store | Manage refunds via store policies | Cancel in Apple/Google account settings |
After cancelling
What to check immediately
- Verify cancellation confirmation email or in-app confirmation.
- Check your next billing date to ensure no further charges are scheduled.
If you still see charges
- Contact your bank or card issuer to dispute unauthorized recurring charges.
- Gather documentation and consider escalating to consumer protection bodies if needed.
- See user reports for context: Trustpilot reviews.
Address
Company mailing address
Innerly (registered contact): 8 The Green, Suite A, Dover, DE 19901, USA.
Notes on contacting
No South African office was identified in public listings. Use in-app support channels, your app-store account support, or your payment provider for local assistance.