Cancellation Intelius: Easy Method

What is Intelius

Overview

Intelius is a subscription-based people-search and background-check service that aggregates public records to provide contact information, address history, and related reports.

The service is primarily marketed to consumers in the United States and operates on recurring subscription plans for unlimited search access and add-on features.

Main features

Key features typically include people searches, reverse phone lookups, and address reports, plus optional identity monitoring add-ons.

Services and output quality vary by record availability and location; some users report incomplete or outdated results.

How to cancel Intelius

Via the website

• Log into your Intelius account and go to Account Settings or Membership to find a cancel or manage subscription option.
• Follow the on-screen cancellation steps and wait for a confirmation email; check spam/junk if you do not receive it.
• For a third‑party step-by-step reference see Unsubby - Cancel Intelius.

Other methods (app, phone, email, mail)

• Cancel app subscriptions from Google Play or Apple App Store subscription settings before the trial or next billing date to stop auto-renewal.
• You can request cancellation by phone or email. Keep a record of the date, representative, and confirmation details.
• Mailing cancellation requests can be sent to Intelius’ correspondence address (see Address section below).

What happens when you cancel

Access after cancellation

When you cancel a paid subscription, access typically continues until the end of the current billing period.

Cancellations generally do not immediately delete your account or search history; data retention policies vary by provider.

Renewal and confirmation

Auto-renewal should stop after successful cancellation, but you should receive an email confirmation as proof.

If you are still billed after cancelling, keep records and contact support promptly to request investigation and a refund.

Will I get a refund?

Refund policy summary

Intelius advertises a satisfaction guarantee allowing refund requests within seven days of purchase for dissatisfied customers of report products.

Certain fees, such as court access or third-party fees, are commonly non-refundable and refunds may take several business days to process.

Subscription and prorated refunds

• Subscription refunds may be prorated based on days used, depending on the plan and the company’s policy.
• Expect refunds to take up to around 10 business days to appear on your statement once approved.

Intelius plans and pricing

Available plans

Below are U.S.-listed plans and pricing found in public sources. No verified South African (ZAR) pricing was located for 2024 - 2025.

Pricing notes

All pricing shown is in USD and appears targeted to the U.S. market; South African pricing was not publicly available in verified sources.

If you require local pricing or billing currency, contact Intelius customer support directly before subscribing.

Your consumer rights in South Africa

Key rights under the Consumer Protection Act

• Right to fair value, good quality and full disclosure for goods and services purchased in South Africa.
• Right to cancel or seek redress for services that are misrepresented, faulty or not delivered as promised.

How these rights may apply to Intelius

If a subscription is unfairly marketed, difficult to cancel, or delivers inaccurate information, South African consumers may have grounds to request cancellation or a refund under the CPA.

Keep purchase records, trial terms, and correspondence to support any complaint or dispute under South African law.

Customer experiences

Positive feedback

Some reviewers praise helpful and knowledgeable customer service agents who resolved account issues efficiently.

Other users find single one‑time lookups useful to identify people or confirm basic contact details.

Negative feedback

• Many complaints relate to recurring or unauthorized charges and difficulty obtaining timely refunds.
• Users also report data inaccuracies, incomplete records, unclear pricing, and misleading trial offers.

For examples of user reviews see sources such as Trustpilot - Intelius reviews and PissedConsumer - Intelius.

Documentation checklist

What to have ready

• Account email address and username used to subscribe.
• Last four digits of the payment card, billing date, and the amount charged.
• Confirmation emails, trial terms, and screenshots of billing entries if available.

Optional but helpful documents

• Phone call notes (date, time, representative name) and copies of any cancellation confirmations.
• Bank or card statements showing disputed charges for chargeback or dispute processes.

Common mistakes

Missing the cancellation window

Users often assume cancelling after the renewal date will stop the payment; cancellations should be completed before the next billing cycle to avoid renewal.

App subscriptions (Google Play / Apple) must be cancelled through the store, not necessarily through the Intelius website.

Assuming immediate refunds or deletion

Expect refunds to take business days to process and cancellation to typically take effect at the end of the paid period.

Do not assume account data is erased automatically; request deletion explicitly if required.

Comparative recap

Quick comparison

After cancelling

Monitor statements and accounts

• Check bank and card statements for any further charges for at least one billing cycle after cancellation.
• If you see continued charges, contact Intelius support immediately and keep evidence for disputes.

If you need further help

• Use the cancellation guides and user reports at Unsubby - Cancel Intelius for step examples.
• If cancellation or refund attempts fail, consider contacting your bank or card issuer to dispute unauthorized charges and retain documentation.

Address

Mailing address

P.O. Box 4145, Bellevue, WA 98009, United States

Customer support contacts

Phone: 888-445-2727 (U.S. number often listed for support requests).

Email: [email protected] - keep copies of all email correspondence and dates sent.