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Cancel INTELIUS
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Intelius service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Intelius: Easy Method
What is Intelius
Overview
Intelius is an online public-records service that provides people search reports, background checks, reverse phone lookups and related subscription features.
It operates on a subscription model and offers several plan types and add-ons for researchers and consumers.
How it is commonly used
Users typically subscribe to access unlimited person, address or phone reports depending on the plan purchased.
Billing and account management are handled online or through mobile app stores when applicable.
How to cancel Intelius
Cancel via the web (recommended)
- Log into your Intelius account.
- Go to My Account or Membership Settings.
- Select Cancel Subscription and confirm the cancellation.
- You should receive a confirmation email after cancelling. For a step guide see Postclic - cancel Intelius (web).
Cancel via mobile apps and phone
- Android: Open the Intelius app → Menu → Subscription → select Intelius → Cancel Subscription.
- iOS: On iPhone/iPad, go to Settings → [your name] → Subscriptions → select Intelius → Cancel Subscription. Apple controls billing for App Store purchases.
- Phone/email/contact form: You can also request cancellation by calling Intelius customer support or submitting a request via their website contact form. See Postclic - other cancellation methods.
What happens when you cancel
Access after cancellation
After cancelling, access generally continues until the end of the current billing period.
This means you can use the service for the time you already paid for, but future renewals stop.
Renewal and account status
Automatic renewal should be turned off when you cancel; check your account to confirm the subscription status.
Data associated with your account will remain per Intelius' account and data-retention policies; review your account settings for export or deletion options.
Will I get a refund?
Standard refund policy
- Intelius offers a limited satisfaction guarantee and may grant refunds if requested within seven days of purchase.
- Certain fees (for example court-access fees) are typically non-refundable.
Timing and common exceptions
- Refunds, where issued, usually process within about ten business days but can take several weeks depending on banking or processor times.
- Many users report a strict "no refunds" policy after trial periods; cancelling mid-cycle often stops renewal but does not create a prorated refund.
- Goodwill refunds for duplicate billing or unexpected charges are sometimes issued but are discretionary.
See customer experiences and third-party guides for typical outcomes: 19pine - cancellation guide.
Intelius plans and pricing
Available plans (listed)
The table below shows common Intelius plans and add-ons as published in available sources.
Notes on currency
Prices below are in US dollars. No Singapore-specific SGD pricing is publicly listed.
| Plan | Price | Period | Features |
|---|---|---|---|
| People Search (monthly) | US$25.11 | Monthly | Unlimited person and address reports |
| People Search (bi-monthly) | US$21.35 | Per month (billed every two months) | Unlimited person and address reports |
| Reverse Phone Lookup + People Search | US$35.30 after trial | Monthly | Unlimited phone, person, and address reports |
| Address Lookup + People Search | US$34.95 after trial | Monthly | Unlimited address and person reports |
| Downloadable Reports (add-on) | US$3.99 | One-time | Offline downloadable report files |
| Identity Protection (add-on) | US$9.95 | Monthly | Credit monitoring and identity theft protection |
Your consumer rights in Singapore
Legal framework
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) covers unfair practices but the 14-day cooling-off right applies only to specific direct-sales contracts.
Digital subscription services like Intelius are not typically covered by that automatic 14-day cooling-off right.
Practical implication
- Unless Intelius expressly offers a contractual satisfaction guarantee (for example a 7-day refund), Singapore consumers usually must rely on the provider's own policy.
- If you believe a charge is fraudulent, contact your card issuer and file a dispute; keep records of communications with Intelius.
Customer experiences
Positive reports
Some users report helpful, courteous customer service and successful, quick refunds or cancellations after contacting support.
Trustpilot contains customer testimonials noting positive agent interactions; search reviews for recent experiences at Trustpilot - Intelius reviews.
Negative reports
Frequent complaints include unexpected charges, difficulty cancelling, double billing and unclear trial-to-subscription transitions.
Other reviews describe inaccurate data in reports and unresolved billing disputes; outcomes vary by case and timing.
Documentation checklist
Identify what to prepare
- Account email and username used to sign up.
- Last 4 digits of the card on file or payment method details.
- Order number, transaction date(s), and any confirmation emails.
When contacting support
- Include a clear request: cancel subscription, refund request (if within policy window), or dispute charge.
- Attach screenshots of billing statements or in-account subscription pages if available.
Common mistakes
Assuming automatic refunds
Example: Cancelling mid-cycle and expecting a prorated refund - many users find Intelius does not issue partial refunds after trial periods.
Always check the exact refund window and policy before assuming funds will be returned.
Using the wrong cancellation method
Example: Trying to cancel an App Store subscription via the Intelius website instead of via Apple settings - App Store purchases must be managed through Apple.
Confirm whether your subscription was purchased directly or through a mobile store and follow that platform's cancellation flow.
Comparative recap
Quick side-by-side
The table below summarizes key points to help compare Intelius expectations versus common consumer needs.
How to read this table
Use the table to identify likely areas to check before subscribing or when preparing a cancellation or refund request.
| Feature | Intelius (typical) | Common consumer expectation |
|---|---|---|
| Cancellation methods | Web, Android app, iOS via App Store, phone or contact form | Easy online cancellation and clear confirmation email |
| Refund policy | Limited satisfaction guarantee; refunds possible within ~7 days, discretionary | 14‑day statutory refunds for digital purchases (not usually provided) |
| Access after cancel | Access continues until end of paid billing period | Stop access immediately and receive pro‑rata refund (not typical) |
| Customer support | Mixed reviews: some helpful agents, other unresolved disputes | Consistent, timely resolution and transparent billing |
After cancelling
Check and confirm
- Save the cancellation confirmation email or screenshot of the cancelled subscription state.
- Monitor your bank or card statement for any unexpected charges after cancellation.
If charges continue or you need help
- Contact Intelius support and quote your account details and cancellation confirmation.
- If unresolved, consider disputing the charge with your card issuer and keep all evidence of your cancellation attempts.
- Reference guides and user reports for cancellation approaches: Postclic cancellation guide and 19pine overview.
Address
Corporate mailing address
Intelius, LLC
501 W. Broadway St., Suite 800, San Diego, California 92101, United States
Notes about physical contact
Cancellation and billing are primarily handled online or by phone; physical mail may be used for formal or registered letters if needed.
Keep copies of any mailed correspondence and use tracked delivery when sending important documents.