Cancellation Intelius: Easy Method

What is Intelius

Overview

Intelius is an online public-records service that provides people search reports, background checks, reverse phone lookups and related subscription features.

It operates on a subscription model and offers several plan types and add-ons for researchers and consumers.

How it is commonly used

Users typically subscribe to access unlimited person, address or phone reports depending on the plan purchased.

Billing and account management are handled online or through mobile app stores when applicable.

How to cancel Intelius

Cancel via the web (recommended)

• Log into your Intelius account.
• Go to My Account or Membership Settings.
• Select Cancel Subscription and confirm the cancellation.
• You should receive a confirmation email after cancelling. For a step guide see Postclic - cancel Intelius (web).

Cancel via mobile apps and phone

• Android: Open the Intelius app → Menu → Subscription → select Intelius → Cancel Subscription.
• iOS: On iPhone/iPad, go to Settings → [your name] → Subscriptions → select Intelius → Cancel Subscription. Apple controls billing for App Store purchases.
• Phone/email/contact form: You can also request cancellation by calling Intelius customer support or submitting a request via their website contact form. See Postclic - other cancellation methods.

What happens when you cancel

Access after cancellation

After cancelling, access generally continues until the end of the current billing period.

This means you can use the service for the time you already paid for, but future renewals stop.

Renewal and account status

Automatic renewal should be turned off when you cancel; check your account to confirm the subscription status.

Data associated with your account will remain per Intelius' account and data-retention policies; review your account settings for export or deletion options.

Will I get a refund?

Standard refund policy

• Intelius offers a limited satisfaction guarantee and may grant refunds if requested within seven days of purchase.
• Certain fees (for example court-access fees) are typically non-refundable.

Timing and common exceptions

• Refunds, where issued, usually process within about ten business days but can take several weeks depending on banking or processor times.
• Many users report a strict "no refunds" policy after trial periods; cancelling mid-cycle often stops renewal but does not create a prorated refund.
• Goodwill refunds for duplicate billing or unexpected charges are sometimes issued but are discretionary.

See customer experiences and third-party guides for typical outcomes: 19pine - cancellation guide.

Intelius plans and pricing

Available plans (listed)

The table below shows common Intelius plans and add-ons as published in available sources.

Notes on currency

Prices below are in US dollars. No Singapore-specific SGD pricing is publicly listed.

Your consumer rights in Singapore

Legal framework

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) covers unfair practices but the 14-day cooling-off right applies only to specific direct-sales contracts.

Digital subscription services like Intelius are not typically covered by that automatic 14-day cooling-off right.

Practical implication

• Unless Intelius expressly offers a contractual satisfaction guarantee (for example a 7-day refund), Singapore consumers usually must rely on the provider's own policy.
• If you believe a charge is fraudulent, contact your card issuer and file a dispute; keep records of communications with Intelius.

Customer experiences

Positive reports

Some users report helpful, courteous customer service and successful, quick refunds or cancellations after contacting support.

Trustpilot contains customer testimonials noting positive agent interactions; search reviews for recent experiences at Trustpilot - Intelius reviews.

Negative reports

Frequent complaints include unexpected charges, difficulty cancelling, double billing and unclear trial-to-subscription transitions.

Other reviews describe inaccurate data in reports and unresolved billing disputes; outcomes vary by case and timing.

Documentation checklist

Identify what to prepare

• Account email and username used to sign up.
• Last 4 digits of the card on file or payment method details.
• Order number, transaction date(s), and any confirmation emails.

When contacting support

• Include a clear request: cancel subscription, refund request (if within policy window), or dispute charge.
• Attach screenshots of billing statements or in-account subscription pages if available.

Common mistakes

Assuming automatic refunds

Example: Cancelling mid-cycle and expecting a prorated refund - many users find Intelius does not issue partial refunds after trial periods.

Always check the exact refund window and policy before assuming funds will be returned.

Using the wrong cancellation method

Example: Trying to cancel an App Store subscription via the Intelius website instead of via Apple settings - App Store purchases must be managed through Apple.

Confirm whether your subscription was purchased directly or through a mobile store and follow that platform's cancellation flow.

Comparative recap

Quick side-by-side

The table below summarizes key points to help compare Intelius expectations versus common consumer needs.

How to read this table

Use the table to identify likely areas to check before subscribing or when preparing a cancellation or refund request.

After cancelling

Check and confirm

• Save the cancellation confirmation email or screenshot of the cancelled subscription state.
• Monitor your bank or card statement for any unexpected charges after cancellation.

If charges continue or you need help

• Contact Intelius support and quote your account details and cancellation confirmation.
• If unresolved, consider disputing the charge with your card issuer and keep all evidence of your cancellation attempts.
• Reference guides and user reports for cancellation approaches: Postclic cancellation guide and 19pine overview.

Address

Corporate mailing address

Intelius, LLC

501 W. Broadway St., Suite 800, San Diego, California 92101, United States

Notes about physical contact

Cancellation and billing are primarily handled online or by phone; physical mail may be used for formal or registered letters if needed.

Keep copies of any mailed correspondence and use tracked delivery when sending important documents.