Cancellation Intelius: Easy Method

What is Intelius

Service overview

Intelius is a subscription-based service that provides people-search, background checks, and access to public-record data. It aggregates contact details, addresses, and public records for individuals.

How it is used

Customers use Intelius to locate people, verify identities, or obtain public-record summaries. The service is sold as recurring subscriptions and mobile app purchases.

How to cancel Intelius

Cancel via the website (account settings)

• Log in to your Intelius account.
• Go to Membership Settings or My Membership and click "Cancel Subscription".
• Access typically remains until the end of the current billing period.

Cancel by phone

• Call Intelius Customer Care at (877) 564-3253 during business hours (Mon - Fri, 7 am - 4 pm PST).
• Have your account email, order number, or payment details ready to verify identity.

Cancel on Android

• Open the Intelius Android app and go to Menu → Subscription.
• Select Intelius and choose Cancel Subscription.
• If billed via Google Play, cancel through Google Play subscriptions to stop future charges.

Cancel on iOS (App Store)

• Open iOS Settings → your name → Subscriptions.
• Select Intelius and tap Cancel Subscription.
• The App Store handles billing and refunds for app-store purchases.

What happens when you cancel

Access after cancellation

When you cancel, access usually continues until the end of the current billing period. You can use remaining report credits or membership features until that date.

Renewal and billing

Cancellation stops future renewals but does not always issue an automatic refund. Billing continues through the paid period unless a refund is approved under the satisfaction guarantee.

Data and suppression

Intelius may retain account and report data after cancellation. You can request suppression of your personal data through their privacy or opt-out tools, but removal may not be permanent and can require persistence.

Will I get a refund?

7-day satisfaction guarantee

Intelius offers a 7-day satisfaction guarantee allowing customers to request a refund within 7 days of purchase in many cases. This policy is discretionary and not an automatic statutory right.

Exceptions and timing

• Certain fees such as court-access or third-party fees may be non-refundable.
• Refunds typically process within about 10 business days and are credited to the original payment method.
• Subscriptions canceled within 7 days may receive a prorated refund based on days used and the regular monthly rate.

Intelius plans and pricing

Current pricing availability

No verified public pricing for India was located in the sources provided. Pricing may vary by region and channel (web vs. app-store billing).

How to obtain exact pricing

Sign in to your account or check the app store listing for current subscription rates and trial terms. Contact customer care for account-specific charges.

Your consumer rights in India

Local data protection context

India enacted the Digital Personal Data Protection framework in 2023 which governs collection and processing of personal data. This law influences how data controllers must handle personal data and suppression requests.

See the law summary: Digital Personal Data Protection Act, 2023 (summary).

Refund and cancellation expectations

• There is no widely-applicable statutory 14-day cooling-off period reported for Intelius; instead they offer a 7-day satisfaction guarantee subject to terms.
• Billing generally continues through the paid period after cancellation unless a refund is granted per the guarantee.

Data suppression rights

Users in India can request suppression or opt-out of data indexing from data brokers. Responses and permanence of removal can vary by provider and dataset.

Customer experiences

Positive feedback

• Some users report helpful and courteous customer support resolving account issues quickly.
• Others say the service helped locate long-lost contacts or provided useful public-record access.

Negative feedback

• Common complaints include unexpected or continued billing after cancellation attempts.
• Many users report difficulties cancelling, trouble with automated systems, or delays obtaining refunds.
• Reports also note inaccurate or outdated information in some reports and concerns about hidden fees.

How to weigh reviews

Customer experiences vary; consider the pattern of billing and refund complaints when deciding to subscribe. Keep documentation of interactions to support disputes if needed.

Documentation checklist

Before you call or request cancellation

• Account email and full name used for registration.
• Order number, transaction date, and last four digits of payment card.
• Screenshots of billing statements or subscription pages if available.

If asking for a refund or dispute

• Record call times and agent names; keep chat transcripts or email confirmations.
• Save cancellation confirmation messages or screenshots.
• Prepare dates showing when charges appeared on your bank or card statement.

Common mistakes

Assuming cancellation is immediate

Many users expect immediate stoppage of access and billing. Cancellation typically prevents future renewals but access often continues until the paid period ends.

Not cancelling through the correct channel

App-store purchases must be cancelled in Google Play or the Apple App Store. Cancelling on the Intelius website does not stop app-store billing.

Insufficient documentation

Failing to keep order numbers, screenshots, or call records makes refunds and disputes harder to resolve. Always save confirmation emails and take screenshots of subscription pages.

Comparative recap

What this table compares

The table summarizes key characteristics based on verified sources and common public-record service traits.

How to use the recap

Use this as a quick reference to decide if Intelius meets your needs and to compare common issues across similar services.

After cancelling

Immediate steps

• Save cancellation confirmation (screenshot, email, or reference number).
• Monitor your bank or card for further charges for at least one billing cycle.

If you need further action

• To request data removal or suppression, see the opt-out guide: Intelius opt-out guide.
• For a how-to cancellation template and letter, see: Cancellation template and instructions.
• Check reviews and recent complaints before re-subscribing: Intelius reviews (Trustpilot).

Address

Corporate address

501 W Broadway St., Suite 800, San Diego, CA 92101, United States.

Notes on contacting

Use this address only for formal correspondence; for billing and account issues, contact customer care by phone or the account portal.