Cancellation iTranslate: Easy Method

What is iTranslate

Product overview

iTranslate is a translation and dictionary service offering text and voice translation, offline dictionaries, and related features for mobile and web use.

The service is provided by iTranslate SaaS and is offered as free and paid subscription tiers for individuals and organisations.

Where it runs

iTranslate is available on iOS (App Store), Android (Google Play) and via the iTranslate website.

Depending on how you subscribed (App Store, Play Store or website) cancellation and refunds follow different processes.

How to cancel iTranslate

Cancel on iOS (App Store)

• Open your device Settings and tap your name, then Subscriptions.
• Select iTranslate, then tap Cancel Subscription or Cancel Free Trial. If "Cancel" does not appear, the subscription is already cancelled.
• See official instructions: iTranslate support: How do I cancel my subscription?

Cancel on Android (Google Play)

• Open the Google Play app, tap your profile icon, then Payments & subscriptions → Subscriptions.
• Select iTranslate, then Cancel subscription and follow prompts.
• Refer to the iTranslate help article for general guidance: iTranslate support: How do I cancel my subscription?

Cancel via iTranslate website

• Log in at https://itranslate.com/ and go to Account Settings to cancel. Cancellations should be completed at least 24 hours before renewal.
• Alternatively, contact support with your invoice and the email used for the subscription.
• See auto-renewal and account details: iTranslate: Auto‑renewal terms

What happens when you cancel

Access after cancellation

Cancelling your subscription stops future automatic renewals but does not usually delete your account immediately.

You typically keep access to paid features until the end of the current paid period.

Billing and renewal

After cancellation there will be no further automatic charges at the next renewal date.

Ensure cancellation is completed at least 24 hours before renewal to prevent an additional charge.

Data and account retention

Your account data may remain on iTranslate servers according to their policies and terms of service.

Contact support if you need account deletion or data export; include verification details when you ask.

Will I get a refund?

Refunds for App Store purchases

iTranslate cannot issue refunds for purchases made through Apple. To request a refund, sign in with your Apple ID on Apple's refund request page and submit the request there.

See iTranslate guidance: How can I get a refund?

Refunds for Google Play purchases

iTranslate cannot issue refunds for Play Store purchases; follow Google Play’s refund process for that store.

Refer to iTranslate’s refund help page for details: iTranslate refund help

Refunds for website subscriptions and exceptions

If you subscribed via the iTranslate website, email [email protected] with your receipt to request a refund.

Per iTranslate terms, payments are generally non‑refundable and partial‑period refunds are excluded unless iTranslate grants one at its discretion or law requires it.

See terms: iTranslate: Terms of sale

iTranslate plans and pricing

Pricing availability

Public, up‑to‑date pricing details are best checked directly on iTranslate’s website or in the app stores.

If you cannot find current prices, contact iTranslate support for a quote or invoice details.

Contact for pricing

Because pricing varies by platform, region and promotions, the table below directs you to contact iTranslate for specific costs.

Your consumer rights in South Africa

General legal position

South African consumer law (e.g., Consumer Protection Act) may provide cooling‑off or cancellation rights for certain purchases of digital services.

However, contractual terms stating that payments are non‑refundable can limit refunds unless overridden by law.

iTranslate’s stated policy vs. law

iTranslate’s terms state no statutory 14‑day right of withdrawal for subscriptions and exclude refunds for partially used periods.

iTranslate may issue refunds or credits only at its discretion or where the law requires it: Terms of sale

If you believe your rights were breached

If you think a statutory consumer right applies, gather evidence (receipts, correspondence) and consider contacting local consumer protection authorities or legal counsel.

Start by requesting a formal response from iTranslate via their support channels and retain all communications.

Customer experiences

Positive feedback

Some users praise fast, accurate voice translation and useful travel communication features in reviews on G2 and in app store ratings.

See user summaries: G2 iTranslate profile

Negative feedback

Many reviews on public sites report frustrations with trial conversions to paid subscriptions, recurring charges, and support responsiveness.

Examples of broader criticism are visible on Trustpilot and app ranking sites: Trustpilot reviews, Appsrankings

What this means for you

Expect mixed experiences: many users are satisfied with translations, while others report billing and support issues.

Document your subscription and receipts to simplify dispute or refund requests if problems occur.

Documentation checklist

Essential documents to prepare

• Purchase receipt or invoice (App Store, Google Play or website).
• Email address used for the iTranslate account.
• Date of subscription, renewal dates and screenshots of subscription settings.

Optional but helpful items

• Transaction IDs from Apple/Google receipts or bank statements.
• Correspondence with iTranslate support and screenshots of app settings.

Common mistakes

Cancelling the wrong place

A frequent error is trying to cancel on the website after subscribing through the App Store or Google Play.

Always cancel in the store where you purchased to stop auto‑renewals.

Assuming an automatic refund

Many customers expect an automatic refund after cancelling; iTranslate’s terms and store policies usually prevent automatic refunds.

Request a refund explicitly and follow the correct store process if you need one.

Missing timing and evidence

Not cancelling at least 24 hours before renewal, or lacking receipts and screenshots, makes disputes and refunds harder to resolve.

Keep evidence and act early to avoid unwanted charges.

Comparative recap

Quick comparison

The table below summarises cancellation and refund differences by purchase channel to help decide next steps.

After cancelling

Follow-up actions

Confirm cancellation via email or check your store subscription status to ensure no further renewals occur.

Retain all receipts and a screenshot of the cancelled subscription confirmation for 60 - 90 days.

Helpful official links

• How do I cancel my subscription?
• How can I get a refund?
• Auto‑renewal terms
• Terms of sale

Address

Corporate address

Gadollaplatz 1, Graz, Steiermark 8010, Austria.

Support contact

For website subscriptions and refund requests email: [email protected] (include your receipt and account email).