Cancellation Itranslate: Easy Method

What is Itranslate

Overview

iTranslate is a subscription translation app and web service that offers text, voice and camera translation, as well as offline language packs and grammar tools.

How it is delivered

Features are provided via in-app subscriptions on iOS and Android and via accounts on the iTranslate website.

How to cancel Itranslate

Cancel on iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID, choose Subscriptions, select iTranslate and tap Cancel.
• Cancel at least 24 hours before the trial or renewal to avoid the next charge.

Cancel on Android (Google Play)

• Open the Google Play app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions → iTranslate → Cancel.
• Cancel at least 24 hours before renewal; cancellation typically takes effect at period end.

Cancel via the Web

• Log in at itranslate.com and cancel from Account Settings if available.
• If you cannot cancel online, contact iTranslate support and provide your invoice and subscribing email.
• Note: deleting the app does not stop a subscription; you must cancel through the store or web account.

What happens when you cancel

Access after cancellation

When you cancel an active paid subscription you typically retain PRO access until the paid billing period ends.

Renewal and billing

Cancellation prevents future automatic renewals; charges already billed are not usually reversed automatically.

Data and account

Canceling a subscription does not necessarily delete your account or stored settings; you may need to remove account data separately.

Will I get a refund?

Web purchases and refunds

Web purchases are generally non-refundable after a trial ends. Refunds may be issued at iTranslate’s discretion or if required by law.

App Store and Google Play refunds

iTranslate states it cannot directly issue refunds for store purchases. iOS refunds must be requested through Apple’s request flow.

Android refunds are handled through Google Play; if outside Google’s window, you may contact iTranslate support for assistance.

Singapore exceptions

• If a service was defective or misrepresented, consumer remedies under local law may apply (see next section).
• Changing your mind is typically not an automatic right to a refund for digital subscriptions once service has started.

Itranslate plans and pricing

Pricing table

Your consumer rights in Singapore

Statutory remedies

Under the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law, consumers may seek remedies for defective or misrepresented services within relevant timeframes.

Refunds for digital subscriptions

There is no automatic right to a refund simply for changing your mind once a digital subscription has started.

When you may claim

• If the service is defective or was misrepresented, you may be entitled to repair, replacement or refund under local law.
• For non-defective dissatisfaction (e.g., change of mind), refunds are usually at the provider’s discretion.

Customer experiences

Positive feedback

• Users report strong basic translation performance and useful offline features.
• The app has millions of downloads and a high number of App Store ratings indicating general adoption.

Negative feedback

• Many complaints concern being charged after attempting to cancel free trials and difficulties obtaining refunds.
• Users report slow or unhelpful customer service responses and occasional translation inaccuracies or confusing interface elements.

Documentation checklist

What to gather before contacting support

• Subscription invoice or receipt (email or store invoice).
• The email address used to subscribe to iTranslate.
• Date you started the trial or subscription and the date of the charge.

Where to present documents

• Provide these items when submitting a support ticket through iTranslate or when requesting assistance from the store (Apple/Google).
• Keep screenshots of subscription screens and any cancellation attempts as evidence.

Common mistakes

Assuming deleting the app cancels subscription

Deleting the iTranslate app from your device does not stop a subscription. You must cancel via the App Store, Google Play or your iTranslate web account.

Waiting until the last minute

Waiting until the billing day can risk being charged. Aim to cancel at least 24 hours before the trial or renewal ends to avoid overlap.

Contacting the wrong party for refunds

For purchases through Apple or Google, you must request refunds through the respective store refund flow; contacting iTranslate alone may not be sufficient for store-billed charges.

Comparative recap

Quick comparison

After cancelling

What to monitor

Check that your subscription status shows "Cancelled" and verify the next billing date has been removed or set to the period end.

Useful links

• iTranslate Terms of Sale
• Postclic: Cancel iTranslate guide
• iTranslate on the Singapore App Store

Address

Company address

Mindspark Interactive Network, Inc., 330 West 34th Street, 5th Floor, New York, New York 10001, U.S.A.

Support and regional contacts

For EEA residents the appropriate iTranslate entity may differ; check the website or Terms of Sale for regional contact and support details.