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Cancel KAIBER
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Kaiber service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kaiber: Easy Method
What is Kaiber
Overview
Kaiber is an AI-powered SaaS platform that creates videos from text prompts and images. It is subscription-based and offers tiered plans and credit packs for different usage levels.
Key features
The service focuses on image-to-video generation with an intuitive web UI and mobile access via app stores. Users can purchase subscriptions or one-time credit packs.
How to cancel Kaiber
Web cancellation (Kaiber website)
Cancel directly through your Kaiber account on the website for web-based subscriptions.
- Log into your account.
- Tap the profile icon (bottom left) → Account → My Plan → Cancel plan.
- You will receive an automated confirmation; access continues until the end of the billing period.
- Reference: Kaiber help article.
Mobile cancellations (iOS and Android)
Subscriptions purchased through app stores must be cancelled with the store that billed you; Kaiber cannot cancel App Store or Google Play subscriptions on your behalf.
- iOS / App Store: On your iPhone or iPad go to Settings → tap your name → Subscriptions → select Kaiber → Cancel Subscription.
- Android / Google Play: Open Google Play Store → Menu → Subscriptions → select Kaiber → Cancel subscription.
- Guidance summarized from third-party documentation: cancellation steps.
Contacting Kaiber support
If you cannot cancel via the above routes, contact Kaiber support for help or confirmation.
- Use the chat on Kaiber’s site or email support (example: support@kaiber.com) and keep copies of all correspondence.
- Response times are typically 1 - 2 business days according to third-party reports.
What happens when you cancel
Access and billing
After cancellation you normally retain access until the end of the current billing period. Auto-renewal will be stopped for web subscriptions once cancelled.
For app-store subscriptions, cancellation prevents future renewals but does not retroactively remove charges processed by Apple or Google.
Account data and content
Your account and generated content may remain available unless you specifically delete the account. Export important files before terminating if you need local copies.
Keep cancellation confirmations and related receipts for records and dispute resolution if needed.
Will I get a refund?
Standard refund policy
Kaiber generally does not issue refunds solely because you cancelled before the next billing cycle; refunds are discretionary and evaluated case by case.
Expect refunds only in exceptional scenarios such as clear billing errors or technical failures preventing service delivery.
Exceptions and app-store purchases
For subscriptions charged by Apple or Google Play, you must request refunds via Apple or Google’s refund processes; Kaiber cannot process those refunds directly.
User reports indicate some customers experienced post-trial charges and denied refund requests; save all records if you seek a refund or dispute a charge. See user reports: Trustpilot.
Kaiber plans and pricing
Pricing overview
Below are ZAR prices reported for common Kaiber plans and credit packs as available in South Africa. Verify exact totals in your local app store or checkout before purchase.
Price table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Explorer (monthly) | R99.99 | Monthly | Basic plan / Explorer tier |
| 300 Credits pack | R99.99 | One-time | 300 credits |
| Pro (monthly) | R299.99 | Monthly | Pro tier |
| 1,000 Credits pack | R299.99 | One-time | 1,000 credits |
| Artist (monthly) | R599.99 | Monthly | Artist tier |
| 3,500 Credits pack | R999.99 | One-time | 3,500 credits |
| 20,000 Credits pack | R4,999.99 | One-time | 20,000 credits |
| Pro (annual) | R2,499.99 | Annual | Annual Pro subscription |
| Artist (annual) | R5,999.99 | Annual | Annual Artist subscription |
Your consumer rights in South Africa
Legal protections
South African consumers are protected by the Consumer Protection Act (CPA), which covers unfair or unreasonable contract terms for goods and digital services.
Automatic renewals without clear cancellation options or surprise charges may be contestable under the CPA.
Enforcement and remedies
You may lodge complaints with the National Consumer Commission or seek chargebacks through your bank or card provider if services were not delivered as agreed.
Keep full documentation (receipts, screenshots, emails) to support any complaint or dispute.
Customer experiences
Positive feedback
Many users praise Kaiber’s image-to-video quality and intuitive interface, calling the generation capability strong and easy to use.
Positive reviews highlight creative results and a straightforward workflow for generating short videos. See user reviews: Trustpilot.
Negative feedback
Multiple reports describe unexpected post-trial charges, difficulties cancelling, and refund denials even after contacting support.
Recurring themes include confusion over whether the purchase was made on the web or via an app store, and slow or unhelpful support responses. See user reports: postclic summary.
Documentation checklist
What to gather
- Account email and username used for Kaiber.
- Order receipts or subscription confirmation emails.
- Cancellation confirmation screenshots or messages.
- Bank or card statements showing the charge in dispute.
- If from app stores, save the App Store or Google Play purchase ID.
How to submit evidence
- Attach documentation when contacting Kaiber support or your card issuer.
- Keep dated copies of all messages and note response times for escalation.
- Reference third-party guidance if needed: postclic.
Common mistakes
Confusing purchase channels
A frequent error is assuming Kaiber can cancel or refund an App Store or Google Play charge - Apple and Google handle those transactions.
Always check whether the charge was billed by Kaiber directly or through an app store before requesting a refund.
Timing and missing evidence
Waiting too long to save cancellation confirmations or failing to capture receipts reduces the chance of a successful dispute or chargeback.
Take screenshots immediately after cancelling and retain emails and statement entries showing the charge date and amount.
Comparative recap
Quick comparison
| Method | Ease | Refund route | Confirmation | Recommended action |
|---|---|---|---|---|
| Web (Kaiber website) | Easy via account settings | Request from Kaiber (discretionary) | Automated confirmation email | |
| iOS / App Store | Moderate - via device settings | Apple refund process (Apple controls refunds) | Apple subscription status & emails | |
| Android / Google Play | Moderate - via Play Store | Google Play refund process (Google controls refunds) | Google Play purchase history | |
| Contacting Kaiber support | Variable - depends on response | Support may escalate special cases | Support reply/email |
How to choose
If billed on the web, cancel in your Kaiber account and contact support for issues. If billed by Apple or Google, cancel in the store and use their refund tools.
After cancelling
Immediate follow-up steps
- Save the cancellation confirmation and any reference numbers.
- Monitor your bank statement for unexpected charges.
- Export any projects or media you need before account data is removed.
If you were charged after cancelling
- For web charges, raise the issue with Kaiber support and include documentation.
- For App Store or Google Play charges, request a refund through Apple or Google Play.
- If unresolved, consider a chargeback via your bank and lodging a complaint with the National Consumer Commission.
- Helpful links: Kaiber help article, cancellation guide, user reviews.
Address
Corporate address
Kaiber (corporate contact referenced in templates):
448 S. Pasadena Avenue, Pasadena, California 91105, United States
Using mail for formal notices
If you send a postal termination or formal complaint, include your account details, dates of purchase and cancellation, and copies of any supporting documents.
Keep certified mail receipts and allow time for a response when using postal correspondence.