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I hereby notify you of my decision to terminate the contract relating to the Kaspersky service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kaspersky: Easy Method
What is Kaspersky
Overview
Kaspersky is a subscription-based cybersecurity product suite that offers antivirus, anti‑malware, privacy and identity protection, VPN, and related security features for personal devices.
Subscription model
Products are sold as time-limited subscriptions (annual or multi-year) and may renew automatically unless cancelled through the account, app store or reseller used to buy the licence.
How to cancel Kaspersky
Cancel via My Kaspersky (web)
- Log in to your My Kaspersky account at my.kaspersky.com.
- Open the Subscription page, choose Manage Subscription and select Cancel Subscription.
- Cancellation stops automatic renewals; the subscription remains active until the paid period ends.
- See Kaspersky's cancellation guidance: Kaspersky cancellation page.
Cancel via App Store or reseller
- If you bought through Google Play or Huawei AppGallery, cancel in that store: e.g., Google Play → Subscriptions → Disable auto‑renewal.
- If purchased from a web reseller (such as Nexway), sign in to the portal used at purchase, go to subscription management and cancel there.
- For Android app subscription guidance see: Kaspersky Android support.
What happens when you cancel
Access and service term
When you cancel, your subscription remains active until the end of the current paid period.
Cancellation prevents future automatic renewals but does not immediately remove access during the paid term.
Account data and settings
Your account, settings and product installations remain on your devices unless you uninstall the software or request account deletion.
If you want data removed, contact Kaspersky Customer Services for guidance on account closure and data handling.
Will I get a refund?
Web purchases and reseller purchases
Web purchases made via the Kaspersky online store or Nexway are refundable within 30 days from the date of order if the product was unused.
Refund requests for web purchases must be made through Kaspersky Customer Support; processing typically takes about 5 - 7 business days.
App store & Premium Support refunds
- App store purchases (Google Play, Huawei) follow the store's refund policies; Kaspersky cannot directly issue refunds for those purchases.
- The Premium Support Plan is refundable within 30 days if the service has not been used; request via Customer Services and refunds are credited to the original card. No refund after 30 days unless required by law.
- References: Kaspersky cancellation page and Premium Support refund policy.
Kaspersky plans and pricing
Retail offers (ZAR)
Below are representative retail prices in South African Rand (VAT‑inclusive) collected from retailers in late 2025 - early 2026.
Notes on availability
Availability, format (ESD vs physical) and renewal rates can vary by store. Confirm final price at checkout with the seller.
| Plan | Price | 期間 | Features | Source |
|---|---|---|---|---|
| Kaspersky Standard Antivirus - 1 Device (Annual, ESD) | R289.00 | 1 Year | Antivirus, Anti‑Malware, Anti‑Ransomware, Safe Web Browsing, Anti‑Phishing, Two‑Way Firewall, Performance Optimisation, App Management, Do Not Disturb Mode, Online Payment Protection, Stalkerware Detection | PC Shopper |
| Kaspersky Plus Internet Security - 3 Devices (Annual, ESD) | R449.00 | 1 Year | Anti‑Virus, Anti‑Malware, Anti‑Ransomware, Safe Web Browsing, Anti‑Phishing, Two‑Way Firewall, Performance Optimisation, Device Space Cleanup, App Management, Do Not Disturb Mode, Online Payment Protection, Stalkerware Detection, Crypto Threat Protection, Hard Drive Health Monitor, Data Leak Checker, Unlimited & Fast VPN, Password Manager, Password Safety Check | PC Shopper |
| Kaspersky Premium Total Security - 5 Devices (Annual, ESD) | R519.00 | 1 Year | All Plus features + Data Leak Checker, Identity Protection Wallet, Remote Access Detection, Smart Home Monitor, 24/7 Remote IT Support, Expert Virus/PC Health Check, Kaspersky Safe Kids | PC Shopper |
| Kaspersky Plus - 1 Device (Physical Copy, Annual) | R438.00 | 1 Year | Antivirus, Anti‑Ransomware, Anti‑Phishing, Private Browsing, Network Attack Blocker | tech.co.za |
| Kaspersky Standard - 12 Months 1 User (Physical Copy) | R305.00 | 1 Year | Antivirus, Anti‑Ransomware, Anti‑Phishing, Private Browsing, Malicious Link Detector | tech.co.za |
| Kaspersky Premium Security - 5 Devices (1 Year, Medialess) | R599.00 | 1 Year | Multi‑Device Protection up to 5 devices, Advanced Antivirus, Real‑Time Threat Detection, Safe Online Transactions, Privacy Protection, Parental Controls | Amazon.co.za |
| Kaspersky Standard Antivirus - 1 Device (1 Year, ThriftTech) | R399.00 | 1 Year | Real‑time antivirus, Anti‑Phishing, Firewall, Secure Online Banking, Webcam/Mic Protection, Ad Blocking, Performance Boost | ThriftTech Solutions |
| Kaspersky Standard - 1 Device (2 Year Subscription) | R599.00 | 2 Years | Same as Standard annual, extended for 2 years | ThriftTech Solutions |
| Kaspersky Total Security - 1 Device (1 Year) | R489.00 | 1 Year | Real‑Time Antivirus, Anti‑Malware, Trojan Remover, Privacy Protection, Anti‑Phishing, Anti‑Hacking | Tech Shinobi |
Your consumer rights in South Africa
Cooling‑off and refunds
Under South Africa's Consumer Protection Act, consumers have a 7‑day cooling‑off period for unsolicited purchases as a minimum right.
Kaspersky's 30‑day online refund window (for unused web purchases) exceeds that statutory minimum.
Complaints and redress
If Kaspersky fails to process cancellations or refunds within a reasonable period, consumers can lodge a complaint with the National Consumer Commission.
Consumers may also seek redress through the Consumer Goods and Services Ombud or other statutory channels if informal resolution fails.
Customer experiences
Positive reports
Some customers report fast, helpful support and quick refunds when contacting live chat or customer support.
Several long‑term users have praised the product stability and prompt email/phone support with modest wait times.
Negative reports
Other users have reported recurring problems with unwanted auto‑renewals continuing after account closure and difficulties stopping charges.
There are also complaints about slow or unresponsive support and feature mismatches for some paid tiers. See Trustpilot for user reviews: Trustpilot Kaspersky reviews.
Documentation checklist
What to prepare
- Order number or invoice / proof of purchase.
- Email address used for the Kaspersky account or purchase.
- Subscription ID or licence key (if available).
- Payment method details and last four digits of the card used.
- Screenshots of billing or unexpected charges (if disputing renewal).
How to submit
- Use Kaspersky Customer Support channels and attach the documentation when requesting a cancellation or refund.
- If purchased via an app store, be prepared to follow the store's refund procedure and provide store receipts.
Common mistakes
Wrong cancellation path
Many customers try to cancel in My Kaspersky when the subscription was bought through Google Play or a reseller; this does not stop store‑managed renewals.
Always cancel via the same platform you used to buy the subscription (My Kaspersky, the app store, or the reseller portal).
Missed refund windows and assumptions
Assuming Kaspersky can refund app store purchases is a common error - refunds for those purchases must follow the store's rules.
Also, closing an account without cancelling the subscription can leave auto‑renewals intact; cancel first, then request account closure if needed.
Comparative recap
Quick method comparison
| Method | How to cancel | Refund possible | Notes |
|---|---|---|---|
| My Kaspersky (web) | Log in → Subscription → Manage Subscription → Cancel | Yes (web purchases within 30 days if unused) | Stops future renewals; subscription active until period end. See cancellation page. |
| Google Play / Huawei | Cancel in the app store's Subscriptions settings | Follow store refund policy | Kaspersky cannot directly refund app store purchases. Guidance: Android support. |
| Web reseller (Nexway) | Sign in to reseller portal → Manage subscription → Cancel | Possible - follow reseller refund terms | Cancellation prevents renewals; refunds depend on reseller/Kaspersky agreement. |
Key takeaway
Always cancel through the purchaser platform, prepare documentation, and act within refund windows to maximise chances of a refund.
After cancelling
Confirm cancellation
Check for a cancellation confirmation email or a change in status in your account/subscription page after you cancel.
Keep screenshots or emails showing the cancellation date and subscription end date for records.
Useful links
- Kaspersky cancellation and guidance: https://www.kaspersky.co.za/cancellation
- Kaspersky Android/app store subscription help: https://support.kaspersky.com/help/WhoCalls/Android1.56/en-US/203320.htm
- Premium Support refund policy: https://support.kaspersky.com/15909
- Guidance for reseller cancellations: Reseller cancellation notes
Address
Regional office (consumer template address)
Building 15, Thornhill Office Park, Bekker Road, Midrand, South Africa.
Contact note
If you need a specific contact channel or postal address for support, use the contact options on Kaspersky's South Africa site or the cancellation/support pages linked above.