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Cancel KEEPER
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Keeper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keeper: Easy Method
What is Keeper
Overview
Keeper is a subscription-based password manager that stores and encrypts passwords, files and other sensitive data. It is used by individuals and teams to centralise credential management and secure sharing.
Key features
Keeper offers secure vaults, device sync, sharing tools and optional add-ons such as dark-web monitoring and extra secure file storage.
How to cancel Keeper
Via iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name, then Subscriptions.
- Select "Keeper Password Manager" and choose Cancel Subscription.
- See the official instructions: Manage subscriptions (Keeper help).
Via Android (Google Play)
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select "Keeper Password Manager" and tap Cancel subscription.
- Refer to Keeper's support note for details: Manage subscriptions (Keeper help).
Via Web (direct Keeper subscription)
- Direct subscriptions purchased from Keeper's website are not self‑service for cancellation.
- Submit a cancellation request via Keeper Support (see the Keeper help article for instructions and contact steps).
- Keeper confirms access continues until the end of your current billing period.
- Official guidance: Manage subscriptions (Keeper help).
What happens when you cancel
Access and billing
After cancellation, your subscription remains active until the end of the current paid billing period.
Auto‑renewal will be stopped so you are not charged again after the current term ends.
Data and account
Your Keeper vault data typically remains intact after cancellation unless you delete the account.
Export your data or back up important records before the subscription ends if you plan to stop using the service.
Will I get a refund?
Official policy
Keeper's Terms state that pre‑paid fees are non‑refundable and no pro‑rata refunds are provided for unused portions of a subscription period.
Open‑ended subscriptions terminate shortly after notice but pre‑paid fees still remain non‑refundable per the terms.
See the official terms: Keeper Terms & Conditions.
Exceptions and local law
- Keeper generally does not issue refunds, but exceptions may occur on a case‑by‑case basis.
- A third‑party summary notes refunds are uncommon because the software is delivered in full at purchase: third‑party summary.
- South African consumer law (see next section) can affect refund rights in certain distance‑selling or auto‑renew situations.
Keeper plans and pricing
Summary
The table below lists South African App Store annual prices and common add‑ons as reported in verified sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| Keeper Unlimited (Personal) | R799.99/year | Annual | Unlimited passwords, devices, sync; excludes add‑ons |
| Keeper Family Plan | R1,799.99/year | Annual | Up to 5 private vaults, 10 GB secure file storage, sharing |
| BreachWatch (add‑on) | R499.99/year | Annual | Dark‑web monitoring |
| 10 GB Secure File Storage (add‑on) | R249.99/year | Annual | Additional secure file storage (10 GB) |
| 50 GB Secure File Storage (add‑on) | R999.99/year | Annual | Additional secure file storage (50 GB) |
Notes
Prices are based on in‑App Purchases listed in the South African Apple App Store (ZA) as reported in verified data.
No monthly ZAR pricing or South African web prices were found in the verified sources; check the App Store or your platform store for the most current local pricing.
Your consumer rights in South Africa
Cooling‑off and the CPA
South African consumers may have a 14‑day 'cooling‑off' right for distance contracts under the Consumer Protection Act (CPA) where applicable.
Keeper's public terms do not explicitly reference this cooling‑off right, so local law may provide additional protection beyond Keeper's stated policy.
Disputes and enforcement
- If cancellation mechanisms are not reasonably accessible, the CPA can override a 'no refund' policy in some situations.
- Consumers can lodge complaints with the National Consumer Commission or dispute transactions with their bank for unfair or unauthorised renewals.
- Document dates, receipts and correspondence to support any dispute.
Customer experiences
Positive feedback
- Users praise Keeper's strong security, ease of sharing and intuitive interface.
- Local review sites report simplicity, effective team tools and reliable performance: Capterra South Africa, GetApp ZA.
Negative feedback
- Common complaints include difficulty cancelling web subscriptions, perceived unfair auto‑renew practices and lack of refunds: see Trustpilot.
- Some users report autofill/browser extension quirks and pricing concerns for family plans and add‑ons.
Documentation checklist
What to prepare
- Account email and username associated with the Keeper subscription.
- Order receipt, invoice or App Store / Google Play purchase history showing the transaction.
- Subscription ID, screenshots of billing or renewal notices, and the date you requested cancellation.
Where to send
- For web/direct purchases, submit a ticket via Keeper Support as indicated in the official help article: Manage subscriptions (Keeper help).
- If you paid via Apple or Google, cancel through your App Store / Play Store account to stop future renewals.
Common mistakes
Cancellation mistakes
Example: Users try to delete the app but forget to cancel the subscription in the App Store or Play Store.
Result: The subscription continues to auto‑renew and you remain billed until you cancel in the store where you purchased it.
Billing dispute mistakes
Example: Assuming Keeper will refund automatically after cancelling without checking the Terms or local rights.
Result: Keeper's stated policy is no refunds for pre‑paid fees; you should gather documentation and escalate through your bank or the National Consumer Commission if needed.
Comparative recap
At‑a‑glance
| Item | Keeper (what to expect) | Notes |
|---|---|---|
| Cancellation methods | iOS/Android via App Stores; direct web cancellation requires contacting Keeper | Use the App Store/Play Store subscription pages or Keeper support article |
| Refund policy | No refunds for pre‑paid fees as standard | Exceptions possible case‑by‑case; local consumer law may apply |
| Typical annual price (ZA) | R799.99 (Personal), R1,799.99 (Family) | Add‑ons priced separately; check App Store for current local pricing |
Takeaway
Cancel through the same channel you used to subscribe and keep receipts. Expect service until the paid term ends and prepare documentation before disputing charges.
After cancelling
Next steps
- Confirm cancellation in the App Store / Play Store or via Keeper Support and keep a confirmation screenshot or ticket ID.
- Export or back up your vault data if you will no longer use Keeper.
Useful links
- Manage subscriptions (Keeper help)
- Keeper Terms & Conditions
- Third‑party summary on cancellations and refunds
- Customer reviews (Trustpilot)
Address
Legal address
Suite 207 Tyger Lake Building, 2 Niagara Road, Tyger Waterfront, Bellville, 7530, South Africa.
Mailing address
Use the same postal/registered address above when sending formal correspondence related to cancellations or disputes.