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Cancel KETOGO
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I hereby notify you of my decision to terminate the contract relating to the Ketogo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ketogo: Easy Method
What is Ketogo
Overview
Ketogo is a subscription-based app that provides personalised meal plans, tracking tools and workout guidance to support weight loss and nutrition goals.
The service runs on a subscription model with add-on features such as Premium content, Shopping List, Nutritionist Chat and Home Workouts.
How it is delivered
Ketogo is available as a web app and through mobile app stores; purchase method affects how you manage subscriptions and cancellations.
The company is registered as Keto SIA, Lastadijas iela 6, LV‑1050, Riga, Latvia for formal notices and recurring payment matters.
How to cancel Ketogo
Cancel if purchased on the Ketogo web app
- Log in at the Ketogo web account (my.ketogo.app) at least 48 hours before your next renewal.
- Go to Profile → Weight Loss Plan → Edit → complete the exit survey and confirm cancellation.
- Cancel any add-on services separately via Profile → select service → Learn More → Delete.
Cancel if purchased via Apple App Store or Google Play
- You must cancel the subscription through your Apple or Google account - Ketogo cannot cancel store-managed subscriptions.
- Do not cancel by deleting the app; follow the store’s subscription management steps instead.
What happens when you cancel
Access after cancellation
When you cancel, you typically keep access until the end of the paid billing period unless otherwise stated in your plan terms.
Active add-ons cancelled separately will remain active until the end of their billing cycle if already paid.
Renewals and billing
To prevent automatic renewal, cancel according to the purchase channel rules and timeframes described above.
Keep confirmation screenshots or banners as proof that you cancelled before the renewal deadline.
Will I get a refund?
Ketogo refund policy (general)
Ketogo applies a withdrawal period: 14 days for EU consumers and 5 days for non-EU consumers, counted from contract conclusion.
Refunds are only considered if digital content is faulty or materially misdescribed, and you must provide visual evidence to support the claim.
Recurring payments and store purchases
Recurring payments are generally non-refundable under Ketogo’s policy.
If you bought through Apple or Google, refunds must be requested through the respective store refund process rather than directly via Ketogo.
Ketogo plans and pricing
Pricing availability
No public, verifiable pricing details were available from the sources provided for this guide.
Contact Ketogo directly via your account or the app store listing for exact pricing and billing cycle details.
Current table
| Plan | Price | 期間 |
|---|---|---|
| Standard / Add-ons | Contact for pricing | N/A |
Your consumer rights in South Africa
Ketogo's stated withdrawal period
Under Ketogo’s policy, non-EU consumers (including users in South Africa) have a 5-day withdrawal period from the time the contract is concluded.
Use this short window to request cancellation and refunds where applicable.
Actions if something goes wrong
- If content is faulty or misdescribed, collect visual evidence and contact Ketogo support promptly.
- If billing continues after cancellation, you can contact your bank or card issuer to dispute charges and escalate with the payment provider.
Customer experiences
Positive reports
Some users report prompt support and successful problem resolution by Ketogo’s support team.
These positive interactions typically involve direct contact and clear evidence of the issue.
Negative reports
Multiple users on review sites report unexpected recurring charges after cancellation attempts and difficulty obtaining refunds.
Complaints also mention confusing pricing, currency issues, hidden subscriptions and unresponsive or automated customer service.
See user reviews for examples: Trustpilot Ketogo reviews.
Documentation checklist
Essential items to collect
- Screenshots of subscription pages, cancellation steps and confirmation banners or messages.
- Order receipts, billing statements and dates/times of transactions.
- Copies of any support correspondence, ticket numbers and responses.
What to present for refunds/disputes
- Visual proof of faulty or misdescribed digital content (screenshots, recordings).
- Proof of cancellation attempt and the exact time you cancelled relative to renewal.
- Bank/credit card statements showing the charged amounts and dates.
Common mistakes
Deleting the app instead of cancelling
Deleting the mobile app does not cancel a subscription. Many users assume removal stops billing, but store-managed subscriptions remain active until cancelled in the store account or via Ketogo web where applicable.
Missing required timeframes and channels
Not cancelling at least 48 hours before renewal on web purchases can lead to an unwanted renewal.
Expecting a refund for recurring payments without documented faults is a frequent cause of frustration.
Comparative recap
At-a-glance comparison
| Feature | Web purchase | App Store / Google Play | 期間 |
|---|---|---|---|
| How to cancel | Log into web account → Profile → Weight Loss Plan → Edit → exit survey → confirm | Cancel via Apple or Google account subscription settings | N/A |
| Refunds | Only within Ketogo rules; 5-day non-EU withdrawal and faults must be proven | Refunds requested through Apple/Google refund processes | N/A |
| Common issues | Add-ons must be cancelled separately; 48-hour rule before renewal | Deleting app does not stop billing; store control limits Ketogo's intervention | N/A |
After cancelling
Immediate steps
- Keep screenshots or confirmation messages showing the cancellation date/time.
- Monitor bank and card statements for at least one billing cycle to confirm no further charges.
Where to get help and further reading
For Ketogo’s terms and conditions and general policy details, see their support articles: Ketogo General Terms and Conditions.
For a step-by-step write-up on cancellation scenarios and store refunds, refer to this guide: How to cancel Ketogo (PostClic).
Address
Registered company address
Keto SIA, Lastadijas iela 6, LV‑1050, Riga, Latvia.
Notes about formal notices
Use the registered address above for formal notices or registered mail concerning recurring payments or legal matters.