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Cancellation Lightricks: Easy Method
What is Lightricks
Overview
Lightricks is a company that creates mobile and desktop creative apps for photo and video editing, offered mainly via subscriptions and in-app purchases.
Popular apps include editing tools with AI features such as skin smoothing, object removal, and creative filters.
How users typically subscribe
Subscriptions can be purchased directly on Lightricks' website (web purchases) or through app stores (Apple App Store, Google Play).
Billing, renewal and refund handling depends on where the purchase was made - web vs. store.
How to cancel Lightricks
Cancel a web purchase
- Log into your account on Lightricks’ website.
- Go to Manage subscription and select Cancel subscription.
- Cancellation takes effect at the end of the current billing cycle; there is no immediate termination. See the official policy: Lightricks refund policy.
Cancel via Apple App Store or Google Play
- Apple (iOS): Open Settings → tap your name → Subscriptions → select the app → Cancel Subscription. This is managed by Apple’s system.
- Google Play: Open Play Store → Menu → Subscriptions → select the app → Cancel Subscription. This is managed by Google’s system.
- For store purchases, Lightricks does not control the cancellation UI; follow the platform’s subscription settings.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, your access normally continues until the end of the paid billing cycle.
For store-managed subscriptions, access normally continues until the end of the current period as enforced by Apple or Google.
Renewals and data
Recurring billing will stop after the current period; you will not be billed again after cancellation takes effect.
Your account data and purchased in-app content usually remain accessible per Lightricks’ terms; check the refund policy for specifics: refund policy.
Will I get a refund?
Refunds for web purchases
Lightricks offers a 14-day cooling-off period for web subscription purchases from the date of first subscription purchase.
- If you cancel within 14 days, you can request a full refund by emailing support as specified in the policy.
- Refunds are processed to the original payment method and typically take up to 14 business days to complete.
Refunds for store purchases and digital content
Refunds for Apple or Google purchases must be requested via Apple’s or Google’s refund process; Lightricks does not process those refunds.
In-app digital content (instant add-ons) is generally non-refundable; statutory withdrawal rights are waived due to immediate delivery.
Lightricks plans and pricing
Pricing overview
The prices below reflect in-app purchase rates listed in the South African iOS App Store (late 2024 - early 2025).
The App Store listing does not always label each price as monthly or annual; Apple typically shows different prices for different durations.
Available plans (South Africa)
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Artleap Unlimited Access (various options) | R144.99 / R174.99 / R349.99 / R879.99 / R1,199.99 | Not specified (App Store options) | Unlimited access to all content and features |
| Lightleap Unlimited Access (various options) | R54.99 / R64.99 / R94.99 / R104.99 / R179.99 / R279.99 / R309.99 / R1,499.99 | Not specified (App Store options) | Unlimited access to all content and features |
Your consumer rights in South Africa
General rights under South African law
South African consumers have rights under the Consumer Protection Act (CPA), including the right to fair value, fair quality and safety in services.
For digital services, the CPA can apply when there is a failure to provide services as described or agreed.
Practical steps if you have a dispute
- First contact Lightricks support and request resolution or refund where applicable.
- If unresolved, you can escalate to local consumer protection bodies or seek advice from the National Consumer Commission in South Africa.
Customer experiences
Positive feedback
Many users praise Lightricks apps for intuitive design and powerful AI editing tools such as skin-smoothing and object removal.
See example reviews: user reviews on Influenster.
Common complaints
Some customers report unexpected or unauthorized charges, difficulty disputing billing, and delays in refunds or unresponsive support.
Multiple complaints and strong negative opinions are visible on public complaint sites: consumer complaints.
Documentation checklist
What to prepare before contacting support
- Account email or username used to subscribe.
- Order/receipt number or screenshot of the charge from your bank or App Store/Google Play.
- Date of purchase and method (web, Apple App Store, Google Play).
Additional items for refunds
- If claiming a 14-day cooling-off refund: copy of the original purchase date and cancellation confirmation.
- For LTX special-case refunds: evidence of credit usage if relevant (see LTX refund rules).
Common mistakes
Not cancelling in the platform you purchased on
A common error is trying to cancel via Lightricks when the subscription was purchased through Apple or Google.
Always cancel through the platform used for purchase to ensure billing stops.
Missing proof or timing
Another mistake is not saving receipts, order numbers or timestamps which slows refund handling and disputes.
If you miss the 14-day web cooling-off window, expect refunds to be less likely and more dependent on support discretion.
Comparative recap
Quick comparison breakdown
The table below summarizes cancellation and refund handling by purchase channel for ease of reference.
Notes on the comparison
Always verify where you subscribed (web, Apple, Google) before starting cancellation or refund requests.
| Purchase method | How to cancel | Refund handled by | Cancellation timing | 期間 |
|---|---|---|---|---|
| Web (Lightricks site) | Account → Manage subscription → Cancel subscription | Lightricks (support via policy) | Ends at end of billing cycle; 14-day cooling-off refund possible | Billing cycle |
| Apple App Store | iOS Settings → Subscriptions → select app → Cancel | Apple (request via Apple refund process) | Platform-managed; access usually until period end | Billing cycle |
| Google Play Store | Play Store → Menu → Subscriptions → select app → Cancel | Google (request via Google refund process) | Platform-managed; access usually until period end | Billing cycle |
After cancelling
Follow-up actions
- Save confirmation of cancellation (screenshot or email) and monitor your card or store account for any further charges.
- If you requested a refund, allow the stated processing time (up to 14 business days for web refunds).
Helpful official links
- General refund policy and details: Lightricks refund policy.
- Special LTX subscription refund guidance: LTX refund article.
- Customer complaint examples and community feedback: consumer reports.
Address
Company headquarters
Professor Racah Street, Building 5.4, Jerusalem, 9190401, Israel.
Contacting support
For web-purchase refunds or subscription questions, follow the instructions in Lightricks’ refund policy and contact their support as described there.
For Apple or Google purchases, use the App Store or Google Play refund and subscription management processes respectively.
Similar cancellation services
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Lightricks subscription purchased via the website, log into your account, go to Manage Subscription, and select Cancel Subscription. You should also consider sending a written cancellation request via registered mail to keep proof.
After canceling your Lightricks subscription, you will continue to have access to the service until the end of the current billing cycle. If you need to confirm this, check your account details or contact support.
Yes, if you cancel your Lightricks subscription within 14 days of the initial purchase, you can request a full refund by emailing support or sending a written request via registered mail.
To cancel your Lightricks subscription from the Apple App Store, go to your iOS Settings, tap your name, select Subscriptions, choose the app, and then tap Cancel Subscription. You may also want to send a written cancellation request via registered mail.
For subscriptions purchased through Google Play, open the Play Store, navigate to Menu, select Subscriptions, choose the app, and tap Cancel Subscription. Additionally, consider sending a written cancellation request via registered mail for your records.