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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Looka service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Looka: Easy Method
What is Looka
Overview
Looka is an AI-driven design platform that helps users create logos and basic brand assets online. It offers subscriptions and one-time in-app purchases to download files and access design tools.
Main features
Key features include automated logo generation, editable templates, and downloadable logo files in multiple formats. Premium features unlock HD exports and advanced editing.
How to cancel Looka
Cancel via Web (Looka account)
- Log into your Looka account.
- Go to Account → Subscriptions.
- Click Cancel next to Brand Kit to stop the subscription.
- See Looka’s cancellation article for official steps: Looka: Upgrade, downgrade or cancel a Brand Kit subscription.
Cancel on iOS (App Store)
- Open the App Store and tap your profile icon.
- Tap Subscriptions, select Looka, then tap Cancel Subscription.
- Disable auto‑renew at least 24 hours before the period ends to prevent renewal.
- App-store cancellation guidance is summarized here: How to cancel Looka (App Store).
Cancel on Android (Google Play)
- Open Google Play, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Looka and tap Cancel subscription.
- Your access continues until the end of the current billing period.
- Android cancellation guidance is available here: How to cancel Looka (Google Play).
What happens when you cancel
Access and files
Cancelling a subscription stops future renewals but does not immediately remove access. You keep access to Brand Kit features until the current billing cycle ends.
If logo files were downloaded or emailed, Looka’s refund policy treats those files as delivered, which affects refund eligibility.
Billing and data
- No further subscription charges after the period ends if cancellation was successful.
- Account data and designs typically remain in your Looka account for future access or re‑purchase.
Will I get a refund?
Refund policy
Looka does not issue refunds if logo files have already been downloaded or emailed. That is treated as delivery of the product.
Looka offers a limited refund window: refunds may be issued only if files have NOT been delivered and you contact support within 7 days of purchase.
How to request a refund
- Do not download or accept delivered files if you plan to request a refund.
- Contact Looka support with your receipt or payment details within 7 days of purchase.
- See Looka’s refund details here: Can I get a refund?.
Looka plans and pricing
Prices (App Store / iOS)
| Plan | Price | Period | Features |
|---|---|---|---|
| Looka Premium (one-time) | R399.99 | One-Time | Multiple logo formats, HD export, transparent background, unlimited logo re-rolls |
| Looka Yearly Premium (subscription) | R599.99 | Annual | Premium templates, HD exports, full design editing tools |
| Looka Lifetime Package | R999.99 | Lifetime | Full access to premium features permanently |
| Credits: 200 | R149.99 | One-Time | Purchase 200 credits |
| Credits: 500 | R299.99 | One-Time | Purchase 500 credits |
Notes
These prices are derived from the South Africa App Store listing for LookA AI as of Jan 2026 and reflect in‑app purchase amounts in ZAR.
App-store prices may vary by platform and can change; check the App Store or Google Play for live pricing before purchase.
Your consumer rights in South Africa
Cooling-off period
Under South African law (Consumer Protection Act), distance sales typically include a 7‑day cooling‑off period. Looka’s own policy provides a 7‑day refund window for undelivered files.
There is no broader 14‑day automatic statutory right beyond these conditions unless provided by the payment platform.
App-store purchases and proof
- Purchases through Apple or Google are subject to their store refund and cancellation rules in addition to Looka’s policy.
- Keep proof of purchase and transaction IDs; act within 7 days if seeking a refund for undelivered files.
Customer experiences
Positive feedback
- Trustpilot shows strong overall ratings (~4.5/5) with praise for ease of use and logo generation: Looka on Trustpilot.
- G2 reviews highlight quick logo creation and straightforward tools: Looka on G2.
Common complaints
- Sitejabber ratings are low (around 1.7/5) with complaints about recurring charges and cancellation difficulties: Looka on Sitejabber.
- User reports on G2 and Reddit note unclear subscription details and restrictive refund outcomes for downloaded files.
Documentation checklist
What to keep
- Proof of purchase: receipt, order number, and payment method details.
- Transaction ID from App Store or Google Play if purchase was in‑app.
- Screenshots of your account subscription page and any delivery emails.
How to prepare
- Do not download or accept files if you intend to request a refund within 7 days.
- Collect timestamps showing purchase date and any communications with Looka support.
Common mistakes
Downloading files before requesting a refund
Many users lose eligibility for refunds by downloading or receiving logo files before contacting support.
If files are delivered, Looka treats the purchase as fulfilled and a refund is unlikely.
Missing the 7‑day window
Waiting beyond seven days to request a refund for undelivered files often results in denial of the refund request.
Also be careful to cancel subscriptions through the correct platform (Looka account vs App Store/Google Play) to stop renewals.
Comparative recap
| Method | How to cancel | Access after cancel | Refund eligibility |
|---|---|---|---|
| Web (Looka account) | Account → Subscriptions → Cancel | Access until end of billing cycle | Refund only if files not delivered and within 7 days |
| iOS (App Store) | App Store → Profile → Subscriptions → Cancel | Access until period end if billing already paid | Subject to Looka and Apple refund rules; no refund if files delivered |
| Android (Google Play) | Google Play → Profile → Payments & subscriptions → Subscriptions → Cancel | Access continues until period end | Subject to Looka and Google Play rules; refunds only for undelivered files within 7 days |
After cancelling
If you need a refund
Contact Looka support promptly and provide your receipt and payment details if files were not delivered within 7 days.
Read Looka’s refund policy here: Can I get a refund?.
Further support and steps
- If you cancelled via App Store or Google Play, check store refund procedures as they may differ.
- General cancellation instructions are at: Looka cancellation guide.
- App-store cancellation guidance is summarized here: Cancel Looka (App Store / Play).
Address
Corporate address
Looka corporate address:
116 Spadina Avenue, Suite 400, Toronto, Ontario, M5V 2K6, Canada
Support note
For account or refund queries, use the official Looka help articles linked above before sending physical correspondence.
Keep all transaction records and act within the 7‑day window if you believe you qualify for a refund.