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Macube Cleaner

Cancel MACUBE CLEANER

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To cancel Macube Cleaner,
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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
Macube Cleaner Cancel Subscription | Postclic
Macube Cleaner
Room 1502, 1503, No. 138, Fangyuan Road
1502 Guangzhou China
support@macube.com
Cancellation of Macube Cleaner contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Macube Cleaner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Macube Cleaner
Room 1502, 1503, No. 138, Fangyuan Road
1502 Guangzhou , China
support@macube.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Macube Cleaner: Easy Method

What is Macube Cleaner

Macube Cleaner is a utility for macOS that removes junk files, finds duplicates, and helps optimise storage and performance. It is offered as downloadable software with subscription and one-off licence options.

Purpose

The app targets disk cleanup tasks such as large & old files, duplicate files, and similar-image detection. It is designed to reclaim space and improve responsiveness.

Distribution channels

Macube Cleaner can be purchased directly from the Macube website or obtained through platform stores (Apple App Store, Google Play). The purchase channel affects how cancellations and refunds are handled.

How to cancel Macube Cleaner

Cancel a web purchase (Macube site)

  • Contact Macube support by email requesting cancellation and include your order ID, purchase email, purchase date and reason for refund request.
  • State clearly that you want future renewals stopped and whether you request a refund under their 30-day policy.
  • Keep copies of all correspondence and the order details for verification.

Cancel via Apple App Store or Google Play

  • For Apple subscriptions: open your Apple ID subscription settings and cancel the Macube Cleaner subscription there. Apple manages refunds and subscription status.
  • For Google Play subscriptions: open Google Play > Subscriptions and cancel the Macube Cleaner subscription. Google manages refunds per its policies.
  • Contact Apple or Google support if you need assistance with refunds or billing disputes handled by those stores.

What happens when you cancel

Access and functionality

After cancelling a subscription you will typically retain access until the end of the paid period. Features tied to an active licence may stop working once the licence expires.

Renewal and billing

Cancelling stops future automatic renewals. If purchased via a platform store (Apple/Google), that store controls the subscription lifecycle and cancellation timing.

Will I get a refund?

Macube web purchases (30-day policy)

  • Macube offers a 30-day money-back guarantee for web purchases but only in specific circumstances such as unresolved technical issues within 30 days, duplicate purchases, or not receiving a registration code within 24 hours.
  • If eligible, Macube requires the corresponding licence to be deactivated and the software uninstalled before issuing a refund.
  • Full policy details are published by Macube: Macube refund policy.

When refunds are unlikely

  • Refunds are typically not granted for change of mind, compatibility issues, regional price differences, post-purchase price changes, or complaints that the user didn’t understand the product.
  • For App Store or Google Play purchases, refunds and disputes are handled by Apple or Google under their own rules.

Macube Cleaner plans and pricing

Pricing availability

Local South African Rand prices are not publicly listed by Macube. Official published pricing is in USD and no official ZAR conversion is provided.

How to get exact pricing

Contact Macube sales or check the purchase flow on the Macube website or the relevant app store for the exact price shown at checkout for your region.

Plan 期間 Price
Individual / Subscription 月額 Contact for pricing
One-off licence 年間 Contact for pricing

Your consumer rights in South Africa

Cooling-off and the Consumer Protection Act

South African consumers are protected by the Consumer Protection Act (CPA), which includes cooling-off rights for certain distance transactions.

Applicability depends on the purchase context (direct web sale versus purchases through platform stores), so outcomes can differ.

App store purchases vs web purchases

  • Purchases made via the Apple App Store or Google Play are governed primarily by Apple’s and Google’s refund and cancellation rules, which may not mirror the CPA.
  • Web purchases are subject to Macube’s commercial refund policy and South African consumer law; Macube’s 30-day guarantee is a voluntary commercial term that may offer additional protections if honoured.

Customer experiences

Positive feedback

Some users report Macube effectively freed several gigabytes of disk space and improved Mac performance.

Users often praise features such as duplicate finder, large & old files cleaner, and similar-image detection.

Negative feedback

Multiple users have complained about difficulty cancelling trials or subscriptions and experiencing unexpected recurring charges.

There are reports of slow or unresponsive support and instances where activation codes were not received; these are recorded in public reviews: Trustpilot reviews.

Documentation checklist

What to prepare before contacting support

  • Order ID or receipt number
  • Purchase email address and purchase date
  • Screenshot or copy of the charge/receipt
  • Product licence key or registration code (if supplied)

What to request in your message

  • Clear cancellation request and desired effective date
  • Refund request statement if you believe you meet the 30-day policy conditions
  • Request confirmation of licence deactivation and refund timeline

Common mistakes

Assuming app store and web policies are the same

Many users expect the same refund rules regardless of where they bought the app. In reality, Apple and Google control store purchases and handle refunds independently.

Not providing clear purchase details

Requests lacking order ID, purchase email or proof of payment can slow or prevent processing. Always include clear, verifiable purchase information.

Comparative recap

At-a-glance comparison

Aspect 期間 Web purchase (Macube site) App Store / Google Play
Who handles refunds 年間 Macube (30-day money-back policy, subject to conditions) Apple or Google handle refunds under their policies
How to cancel 月額 Contact Macube support with order details Cancel via Apple ID subscriptions or Google Play subscriptions
Support responsiveness (reported) 年間 Mixed reports; some users report slow or no reply Platform support handled by Apple/Google; timelines vary

After cancelling

Next steps

Confirm licence deactivation and uninstall the software if a refund is requested. Keep all communications and confirmation emails.

Helpful links

Address

Company address

Guangzhou Tranhom Technology Limited

Room 1502, 1503, No. 138, Fangyuan Road, Haizhu District, Guangzhou, China

Notes on locations

Public listings and reviews may show other addresses for marketing or billing purposes. Use the purchase confirmation and vendor correspondence for official contact details.

FAQ

To cancel your Macube Cleaner subscription purchased from the Macube website, contact Macube support via email, providing your order ID, purchase email, purchase date, and reason for the cancellation. Clearly state that you wish to stop future renewals and whether you are requesting a refund under their 30-day policy. Keep copies of all correspondence for verification.

If you purchased Macube Cleaner through the Apple App Store, you can cancel your subscription by opening your Apple ID subscription settings and selecting the Macube Cleaner subscription to cancel. Apple manages refunds and subscription status, so if you need assistance, contact Apple support.

Macube offers a 30-day money-back guarantee for web purchases under specific conditions, such as unresolved technical issues or duplicate purchases. If eligible, you must deactivate the corresponding license and uninstall the software before a refund is issued. For purchases through app stores, refunds are handled by Apple or Google.

After canceling your Macube Cleaner subscription, you will typically retain access to the software until the end of the paid period. However, features tied to an active license may stop working once the license expires.

Refunds are unlikely if the cancellation is due to change of mind, compatibility issues, or if the user did not understand the product. For purchases made through the Apple App Store or Google Play, refunds and disputes are managed by those platforms under their policies.