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Cancel MAGE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mage: Step-by-Step Guide
What is Mage
Overview
Mage is a subscription-based SaaS platform that helps online sellers and creators manage eCommerce workflows, automate inventory and optimise product listings.
It offers creative tools and automation features designed to simplify store operations and content generation across images, video and product data.
Core features
Key capabilities include AI-driven creative generation, inventory automation, and integrations with storefronts and marketplaces.
The product is offered as tiered monthly plans with different feature sets for hobbyists, creators and professionals.
How to cancel Mage
Cancel from the web app
- Sign in to your Mage account through the web interface.
- Open Account or Billing settings and locate Subscriptions or Plans.
- Select Cancel subscription and follow on-screen prompts to confirm cancellation.
- Keep any confirmation email or screenshot for your records.
Cancel by contacting support
- If you cannot cancel in-app, contact Mage support or billing via the app or the vendor’s support channel.
- Provide your account email, subscription plan and a clear cancellation request.
- Ask for written confirmation of cancellation and any next steps for data retention or export.
What happens when you cancel
Access and service period
When you cancel, most subscriptions remain active until the end of the current paid period.
After that date, access to paid features is typically revoked and your account will revert to a free tier if available.
Renewal and billing
Automatic renewals will be stopped for future periods once cancellation is processed.
Check your billing provider or payment method to confirm no further charges are scheduled.
Will I get a refund?
General refund stance
Refunds for digital subscriptions are generally handled case-by-case by the provider.
Many SaaS vendors do not offer refunds for unused portions of subscription periods, but exceptions exist.
Common exceptions
- Refunds may be considered for duplicate or incorrect charges and proven technical faults preventing service use.
- If you believe a charge was unauthorised, contact your payment provider and Mage support immediately.
- Always request a written response from support and retain transaction records.
Mage plans and pricing
Pricing table
| Plan | 期間 | 月額 | Features |
|---|---|---|---|
| Mage (Imegía platform) | 月額 | R285/month (approx., from US$14.99) | Full creative power across images, video and 3D (High‑Quality AI Images, AI Video, etc.) |
| Archmage (Imegía platform) | 月額 | R665/month (approx., from US$34.99) | Maximum creative power for professionals (premium models, pro video, 3D, etc.) |
| Basic (Mage via 5app.ai) | 月額 | R152/month (approx., from US$8) | Unlimited generations, Fast Apps, no watermark |
| Pro (Mage via 5app.ai) | 月額 | R285/month (approx., from US$15) | Includes Enhance, LoRA, TI, ControlNet, Refine |
| Pro Plus (Mage via 5app.ai) | 月額 | R570/month (approx., from US$30) | Includes 4K Enhance, custom model import |
Notes on pricing
Prices above are approximate ZAR conversions and examples from listed vendor sources.
Actual local prices may vary with exchange rates, VAT and the specific vendor (Imegía platform vs third-party resellers).
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by the Consumer Protection Act (CPA), which requires fair contract terms and prohibits misleading practices.
The CPA can apply to digital services when supplied to South African consumers; you may have rights against defective or misrepresented services.
Practical steps for South African customers
- Document all communications with the provider and retain invoices and confirmation emails.
- If you have a dispute, raise it with the provider first; keep a clear timeline and evidence of attempts to resolve.
- For unresolved issues, consider contacting the National Consumer Commission or seek advice from consumer protection bodies in South Africa.
Customer experiences
Common positive reports
Users commonly praise Mage for simplifying creative workflows and offering generous feature sets at each tier.
Higher tiers are noted for advanced capabilities useful to professionals and studios.
Common complaints
Some customers report confusion over billing when subscribing via third-party resellers versus the platform directly.
Others request clearer refund and cancellation wording; keep records and request confirmations to avoid disputes.
Documentation checklist
What to prepare before cancelling
- Account email and username used to subscribe.
- Subscription plan name, billing period and last invoice or receipt.
- Payment method details and transaction IDs for recent charges.
Follow-up documentation
- Save cancellation confirmation emails or screenshots.
- Record dates and transcript of any chats or support ticket numbers.
- If pursuing a refund or dispute, collect bank statements showing the charges.
Common mistakes
Failing to confirm cancellation
Many users assume clicking a button is sufficient but do not save the confirmation. Always request and keep written confirmation.
If you don’t receive confirmation, follow up immediately and record your correspondence.
Mixing up vendors and plans
Subscriptions purchased via third-party resellers (for example, certain app marketplaces) may require cancellation through that reseller, not the main site.
Check your subscription source before contacting support to avoid delays and repeated steps.
Comparative recap
Quick comparison table
| Plan | 期間 | 月額 | Best for |
|---|---|---|---|
| Mage (Imegía platform) | 月額 | R285 | General creators wanting high-quality image and video tools |
| Archmage (Imegía platform) | 月額 | R665 | Professionals needing premium models and pro video/3D |
| Basic (Mage via 5app.ai) | 月額 | R152 | Casual users wanting unlimited generations at entry cost |
| Pro (Mage via 5app.ai) | 月額 | R285 | Users needing advanced model options and refinement tools |
| Pro Plus (Mage via 5app.ai) | 月額 | R570 | Power users requiring 4K enhance and custom model import |
How to choose before cancelling
Compare active needs (features you use) against plan benefits and cost per month to decide whether to downgrade instead of cancelling.
If unsure, trial lower tiers or contact support to discuss plan changes before taking final steps.
After cancelling
Next steps
- Save cancellation confirmation and final invoice for your records.
- Export any data or assets you need before access ends.
- Monitor your payment method for unexpected charges and follow up promptly if any appear.
Helpful links and support pages
Check the vendor return and refund information for policy details:
Address
Corporate address for cancellation purposes
2010 El Camino Real #2073, Santa Clara, CA 95050, USA
What to include in a postal cancellation
- Your full name, account email, subscription plan, and a clear cancellation request.
- Copies of invoices and any supporting evidence of payment or service issues.