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Manus Ai

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
Manus Ai Cancel Subscription | Postclic
Manus Ai
123 AI Boulevard
94107 San Francisco United States
support@manus.im
Cancellation of Manus Ai contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Manus Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Manus Ai
123 AI Boulevard
94107 San Francisco , United States
support@manus.im
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Manus Ai: Easy Method

What is Manus Ai

Brief description

Manus Ai is a subscription-based AI writing assistant and content-generation platform that helps users create and edit text quickly using agent-style workflows and credit-based tasks.

It is available as a web service and mobile apps (iOS/Android) with tiered plans and in-app purchases in South Africa.

How it is delivered

Manus offers direct web subscriptions (Stripe) and in‑app purchases through Apple App Store and Google Play Store.

Billing and refunds depend on the payment channel used to buy the subscription or credits.

How to cancel Manus Ai

Cancel via web / Stripe

  • Log into your Manus account on the web.
  • Go to Profile → Account → Manage/Upgrade → click “Downgrade to Free”.
  • This stops future renewals; amounts already paid are not automatically refunded.
  • Reference: Official cancellation guide.

Cancel via Apple App Store or Google Play

  • iOS: Open Settings → Apple Account → Subscriptions → select Manus → Cancel Subscription.
  • Android: Open Google Play app → Menu → Subscriptions → select Manus → Cancel subscription, or use Google Play website Subscriptions → Manage → Cancel and confirm.
  • Follow the store’s interface to confirm cancellation; store-managed purchases must be handled through that store.
  • Reference: Official cancellation guide.

What happens when you cancel

Access and functionality

When you downgrade to the free plan, paid features and credits stop renewing but usually remain active until the current paid period ends.

Your ability to use premium Agent Mode and allocated credits continues only for the remainder of the paid term.

Billing and data

Cancelling stops future automatic charges but does not automatically remove your account or personal data.

If you delete your account, confirm whether charges persist by checking the payment provider (store or Stripe) and your bank statements.

Will I get a refund?

General Manus refund policy

Manus will issue a full credit refund only when a task fails due to a verifiable bug or platform malfunction (for example, internal errors or incomplete execution).

Refunds are not provided for change of mind or subjective dissatisfaction with output quality.

How to request a refund

  • For Stripe or Google purchases: log into your Manus account and use the Help Center AI Chatbot. Provide order/invoice number, account email/username, and reason.
  • If conditions are met, Manus states refunds are processed in 1 - 15 business days.
  • For Apple purchases: request refunds directly from Apple using Apple’s refund process.
  • Reference: Credit refund policy and How to request a membership refund.

Manus Ai plans and pricing

Pricing overview

The following prices reflect South African App Store (iOS) in‑app purchases as listed in early 2026.

Annual plan pricing exists but exact ZAR annual amounts were not clearly listed in the verified sources.

Plan Price 期間 Features
Manus Basic - Monthly R399.99 月額 Entry-level Agent Mode access (basic functions)
Manus Plus - Monthly R799.99 月額 More credits, creative tools (slides/images/video)
Manus Pro - Monthly R799.99 to R1,999.99 月額 Highest credit allowance, Agent Mode Pro capabilities
1900 Manus Credits (one‑off) R399.99 一回 Credit top-up pack (1900 credits)

Your consumer rights in South Africa

Key statutory protections

Under South African consumer law (Consumer Protection Act), consumers have rights to clear, fair and transparent subscription cancellation processes.

Deceptive or hidden billing and continued unauthorized charges may breach the Act and constitute unfair business practices.

Refunds and service quality

Consumers have rights to refunds for non-delivery or defective services in many cases. A policy that limits refunds only to verifiable technical bugs may be inconsistent with these statutory rights.

If Manus fails to deliver paid services as promised, you may be entitled to remedial action or a refund under South African law.

Customer experiences

Positive reports

Some users report good customer service where issues were resolved and wasted credits were refunded.

These positive experiences are documented in user reviews and highlight successful dispute resolution in certain cases.

Negative reports

Many users report difficulty cancelling subscriptions and continued charges even after deleting accounts; several reviewers describe this as deceptive.

There are numerous complaints about poor or unhelpful customer support, automated refund rejections, and billing surprises like unexpected yearly charges.

Reference: sample reviews on Trustpilot and Trustpilot (other listing).

Documentation checklist

What to gather before cancelling

  • Account email/username and the platform used to subscribe (Stripe, Apple, Google).
  • Order or invoice number for the subscription or credit purchase.
  • Dates of purchase, screenshots of billing, and any relevant task IDs if requesting credit refunds.

What to keep after cancelling

  • Cancellation confirmation (screenshot or email) and change in account status.
  • Correspondence with support and Help Center chatbot transcripts for future disputes.

Common mistakes

Assuming deletion equals cancellation

Example: Deleting your Manus account does not automatically cancel a subscription billed via Apple, Google or Stripe.

Always cancel the subscription through the payment provider, then delete the account if desired.

Not checking the payment channel

Example: Trying to request a refund from Manus when the purchase was made through Apple; Apple must process App Store refunds.

Identify whether purchase was via Stripe, Apple, or Google and follow the store-specific cancellation/refund path.

Comparative recap

Quick comparison

The table below summarises cancellation route, who controls refunds, and typical ease of cancellation for each payment method.

Payment channel Who cancels Who issues refunds Typical ease
Stripe (web) User via Manus account (Profile → Account → Manage/Upgrade → Downgrade to Free) Manus (via Help Center request) Moderate - manual chatbot request may be required
Apple App Store (iOS) User via Apple Settings → Subscriptions Apple Easy if you use Apple’s interface; refunds handled by Apple
Google Play (Android) User via Google Play → Subscriptions Google (or Manus for some cases via account request) Easy to cancel; refunds may require store or vendor follow-up

After cancelling

Confirm cancellation

  • Check for confirmation emails, in-account status change, and the next billing date to ensure renewals stopped.
  • Keep screenshots or records of cancellation and any communication with support.

If you need a refund or dispute charges

  • For Stripe or Google purchases: start a refund request via your Manus account Help Center AI Chatbot. Reference: Request a membership refund.
  • For credit refunds due to verifiable bugs: see Manus’ credit refund policy: Credit refund policy.
  • For Apple purchases: request refunds directly from Apple via the App Store refund process.

Address

Company address on record

123 AI Boulevard, San Francisco, CA 94107, United States.

How to use the address

Use this address for formal written correspondence or registered/certified mail if you need to escalate a cancellation or billing dispute.

FAQ

To cancel your Manus Ai subscription via the web, log into your Manus account, go to Profile → Account → Manage/Upgrade, and click 'Downgrade to Free'. Remember to keep proof of your cancellation request.

Yes, you can cancel your Manus Ai subscription through the Apple App Store. Open Settings, go to your Apple Account, select Subscriptions, choose Manus, and then tap 'Cancel Subscription'. Ensure you keep proof of your cancellation.

After you cancel your Manus Ai subscription, your access to paid features and credits will remain active until the end of the current paid period. Make sure to verify your billing cycle for any potential charges.

Manus Ai has a refund policy that allows for full credit refunds only if a task fails due to a verifiable bug. To request a refund, log into your Manus account and use the Help Center AI Chatbot, or check your contract for other methods.

If you can't find the cancellation option for your Manus Ai subscription, check your contract or billing statement for the official cancellation channels. You may also consider sending a written cancellation request via registered mail.