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Cancel MOJO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mojo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mojo: Easy Method
What is Mojo
Overview
Mojo is a subscription-based app for creating animated social media content, templates and short videos. It provides editing tools, templates and AI-enhanced features for producing reels and stories.
Main uses
Users typically use Mojo to design social posts, reels and short videos quickly on mobile devices. Subscriptions unlock Pro features, templates and AI options.
How to cancel Mojo
iOS / App Store (iPhone or iPad)
- Open the Mojo app → Menu → Manage My Subscription → Cancel Subscription.
- Cancelling stops future charges; you keep access until the end of the current paid period.
- For refunds or billing disputes, request a refund through Apple (see PostClic link below).
Android / Google Play and Web
- Google Play: Open Google Play app → Profile → Payments & subscriptions → Subscriptions → Select Mojo → Cancel Subscription.
- Web: Log in at your Mojo account → Account settings → Subscriptions or Billing → Cancel there. Mojo does not accept cancellations via email or phone; use the account interface.
- Refunds for Google Play purchases are handled by Google Play’s process; web refunds may be handled by Mojo support on a case-by-case basis.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription you retain access to Pro features until the end of the paid billing period.
No further subscription charges are taken after the current period ends.
Account and data
Cancelling a subscription does not necessarily delete your account or content. Export or save anything you need before or after cancelling.
To fully remove your data, follow the app’s account deletion or privacy settings (check your account interface).
Will I get a refund?
App Store (iOS)
Refunds for purchases made through Apple must be requested via Apple’s refund process. Mojo cannot directly issue App Store refunds.
Apple typically responds to refund requests within about 48 hours, but timing may vary.
Google Play and Web purchases
- Google Play: Request refunds through Google Play’s system; Mojo does not control Play refunds.
- Web purchases: Mojo support may grant refunds on a case-by-case basis when contacted through the app or website support interface.
- Always check the original payment method and platform terms for refund eligibility and timelines.
Mojo plans and pricing
Available plans (South Africa)
The following prices reflect the Mojo: AI Video & Reels Editor app on the South African Apple App Store (circa mid-2025).
Prices
| Plan | Price | 期間 | Features |
|---|---|---|---|
| mojo Pro • monthly | R149.99 | 月額 | Access all templates & editing features |
| mojo Pro • yearly plan | R499.99 | 年間 | Access all templates & editing features |
| Mojo Pro AI - monthly | R199.99 | 月額 | AI-enhanced Pro features |
| Mojo Pro AI - yearly | R669.99 | 年間 | AI-enhanced Pro features |
| Team monthly | R599.99 | 月額 | Team subscription plan |
Your consumer rights in South Africa
Cooling-off and change of mind
South African consumer law generally provides protections for unfair contract terms and requires clear pre-contractual information. Rights can include returning goods or cancelling services in certain circumstances.
Mojo’s terms indicate a possible 14-day cancellation/refund for change of mind in some cases; confirm with the platform or payment provider for your purchase.
Practical steps under South African law
- Keep receipts, subscription confirmations and payment records.
- If you bought via Apple or Google Play, raise disputes through those platforms first, then contact Mojo support if needed.
- If you believe your consumer rights are breached, consider contacting the National Consumer Commission or seek local legal advice.
Customer experiences
Positive feedback
Many users praise Mojo for being tailored to personal needs and providing a wide array of training and exercises for creative work.
Support and template variety are commonly cited strengths in user reviews.
Negative feedback
Criticisms include time-consuming AI chat interactions and billing disputes where users reported unexpected charges.
Some users prefer different formats (video over text/audio) and have said they deleted accounts after dissatisfaction.
Documentation checklist
What to gather before cancelling
- Your account email and username used for Mojo.
- Subscription receipts or App Store / Google Play order numbers.
- Payment method details (last 4 digits of card) and purchase date.
What to keep after cancelling
- Screenshots of cancellation confirmation or subscription settings showing cancellation.
- Copies of any refund or support correspondence.
Common mistakes
Not cancelling on the correct platform
Purchases made through Apple or Google Play must be cancelled through those platforms; contacting Mojo directly will not stop billing by Apple/Google.
Always check which store processed your payment before attempting cancellation.
Assuming immediate loss of access or instant refunds
Users sometimes expect instant access removal or immediate refunds. In reality, access usually continues until the period ends and refunds follow platform processes or case-by-case support handling.
Keep documentation of requests and confirmation messages to avoid disputes.
Comparative recap
Quick comparison
The table below summarises how to cancel, who handles refunds, and typical billing periods per purchase method.
Notes on the comparison
Refund policies depend on the store used to buy the subscription; timelines vary by provider.
| Platform | How to cancel | Refunds handled by | 期間 |
|---|---|---|---|
| iOS / App Store | Open Mojo app → Menu → Manage My Subscription → Cancel | Apple | 月額 / 年間 |
| Android / Google Play | Google Play app → Profile → Payments & subscriptions → Subscriptions → Cancel | Google Play | 月額 / 年間 |
| Web (Mojo website) | Log in → Account settings → Subscriptions or Billing → Cancel | Mojo support (case-by-case) | 月額 / 年間 |
After cancelling
Check access and receipts
Confirm your subscription status in the app or store and keep a copy of any cancellation confirmation. Verify the date when access will end.
Monitor your payment method for any unexpected charges and keep evidence of cancellations.
Useful links
- PostClic: How to cancel Mojo (cancellation and refund steps overview)
- Mojo reviews on Trustpilot (user experiences and common issues)
Address
Registered contact
Mojo Men Ltd - corporate contact details reported in public listings include 860 Broadway, 5th Floor, New York, NY 10003, USA.
How to use this address
This is a mailing/contact address from public information; for billing or legal queries follow the account interface or official support channels provided in the app.