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I hereby notify you of my decision to terminate the contract relating to the Musescore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Musescore: Easy Method
What is MuseScore
Overview
MuseScore is a music notation and score-sharing service that combines an open-source notation app with a commercial subscription offering.
The service provides score creation, online score access, playback and a repository of user-uploaded scores.
Services covered
The guide covers MuseScore subscriptions (Pro, Pro+ and Learn), in-app purchases and account-based access for South African users.
It does not cover third-party products or unrelated open-source project support channels.
How to cancel MuseScore
Via the MuseScore website
- Sign in at your MuseScore account on the website.
- Go to Profile → Settings → Subscription and select "Cancel Subscription".
- Keep access until the end of the current billing period after cancellation.
Via mobile app stores and support
- iOS/App Store: Open iPhone Settings → Apple ID → Subscriptions → MuseScore → Cancel Subscription. Processing may take 24 - 48 hours.
- Android/Google Play: Open Google Play → Profile → Payments & subscriptions → Subscriptions → MuseScore → Cancel Subscription. Processing may take 24 - 48 hours.
- If the cancel option is not visible, try signing out/in, making a brief upload, or contact support by email.
What happens when you cancel
Access and renewals
After cancellation you typically retain access until the end of the paid billing period; auto-renewal stops and you will not be charged again.
Processing from app stores can take 24 - 48 hours before the subscription status updates.
Data and account retention
Your account and uploaded scores generally remain on MuseScore unless you request deletion.
If you want local copies, export or download scores before requesting account removal.
Will I get a refund?
MuseScore website purchases
- MuseScore states a 14-day refund window for new website subscriptions in many cases for digital service purchases.
- Free trials usually must be cancelled at least 48 hours before renewal to avoid charges.
In-app purchases and exceptions
- In-app purchases made via Apple App Store or Google Play must be refunded through Apple or Google; MuseScore cannot directly refund those.
- Some reports and terms indicate limited exceptions (e.g., accidental purchase within a short period) but practices vary and refunds may be partial or discretionary.
For MuseScore’s published help and policy details see the project documentation listed below.
MuseScore plans and pricing
Current South Africa prices (in ZAR)
| Plan | Price | Period | Features |
|---|---|---|---|
| MuseScore Pro | R179.99 | Monthly | Access premium tools and score repository |
| MuseScore Pro+ | R549.99 | Annual | Pro features plus official licensed scores |
| MuseScore Learn | R1,049.99 | Annual | Access to video courses and music education content |
Pricing notes
Prices above were derived from South African app store listings and are presented here as the best available local values.
Periods are inferred from typical app-store labeling; confirm exact billing periods in your account or app store receipt.
How to verify your price
- Check the App Store / Google Play purchase receipt for the exact price charged to your account.
- Check your MuseScore account subscription page for the active plan and billing cycle.
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer protection law provides rights around cancellation and fair trading, including some cooling-off protections for direct sales.
Rights for digital goods can be more limited; location-specific practice depends on how the sale was made and the merchant terms.
Practical steps in SA
- Keep receipts, transaction IDs and timestamps for any dispute.
- If you believe your consumer rights were breached, contact the seller first and retain evidence for any formal complaints.
Customer experiences
Positive feedback
- Some users report high-quality scores, affordable plans and helpful customer service after contact.
- Positive testimonials and reviews can be found on review platforms linked below.
Negative feedback
- Common complaints include difficulty cancelling, unexpected renewals and dissatisfaction with refund outcomes.
- Many reviews describe variable support responsiveness and reports of partial or discretionary refunds instead of full refunds.
Documentation checklist
What to prepare before you contact support
- Account email and username used with MuseScore.
- Order receipt or transaction ID from the App Store / Google Play or website.
- Last four digits of the payment card used (if requested by support).
Additional helpful items
- Screenshots showing the active subscription page or app-store subscription entry.
- Dates of purchase, renewal and any trial start/end dates.
Common mistakes
Not checking where you purchased
A frequent mistake is attempting to get an in-app refund from MuseScore rather than from Apple or Google when the purchase was processed by those stores.
Always verify the purchase source on your receipt before contacting MuseScore support.
Missing documentation
Not saving receipts, transaction IDs or screenshots makes refunds and disputes harder to resolve.
Collect supporting evidence before submitting a cancellation or refund request.
Comparative recap
Quick method comparison
| Method | Steps | Refund route | Typical update delay |
|---|---|---|---|
| Website | Profile → Settings → Subscription → Cancel | MuseScore refund policy (website purchases) | Immediate cancellation; access until period end |
| Apple App Store | iPhone Settings → Apple ID → Subscriptions → Cancel | Request refund via Apple | 24 - 48 hours for status to update |
| Google Play | Google Play → Profile → Payments & subscriptions → Cancel | Request refund via Google Play | 24 - 48 hours for status to update |
| Email / Phone support | Send request from registered email or call support | Handled by MuseScore support; outcomes may vary | Varies with response times |
Takeaway
Cancel via the platform where you purchased for fastest resolution and correct refund routing.
Keep receipts and be prepared to show purchase details when requesting refunds.
After cancelling
Immediate actions
- Export any scores you need locally before access ends or before requesting account deletion.
- Check your payment account or app-store subscriptions to confirm the cancellation processed.
Useful links
- Official MuseScore documentation and community node: MuseScore documentation
- Cancellation and guidance article: How to cancel MuseScore (summary)
- Community reviews and experiences (examples): MuseScore reviews on Trustpilot
Address
Support contacts
For subscription support contact MuseScore support by email at support@musescore.com or use the account help pages linked above.
For open-source project inquiries use opensource@musescore.org.
Website
Official project site and documentation: https://musescore.org/en/node/365814
Use the site above for official help articles, community support and the latest policy details.