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Cancel MY TRAITS AI
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the My Traits Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation My Traits Ai: Easy Method
What is My Traits Ai
Quick description
My Traits Ai is an AI-driven service that analyses facial images to generate trait and ethnicity-style insights. It is offered as a subscription service with web and in-app purchase options.
How users typically access it
Customers can sign up and pay directly on the My Traits Ai website or via in-app purchases through mobile stores. The service uses auto-renewing subscription billing for paid plans.
How to cancel My Traits Ai
Cancel when purchased directly from the website
- Sign in to your account on the My Traits Ai website.
- Go to Account Settings or Subscription settings.
- Turn off auto-renewal at least 24 hours before the end of the current subscription period.
- Keep a screenshot or confirmation that auto-renewal was switched off.
Cancel when purchased via App Store or Google Play
- Open your Apple or Google account subscription settings (not the My Traits Ai app).
- Locate the My Traits Ai subscription and cancel from the store controls.
- Uninstalling the app will not stop billing; confirm cancellation in the store account.
What happens when you cancel
Access after cancellation
When you cancel auto-renewal, your access generally continues until the end of the paid billing period. You will not lose access immediately unless otherwise stated.
Billing and data
Turning off auto-renewal stops future charges but does not remove past charges. Uninstalling the app does not stop billing. Check your account for confirmation of cancellation.
Will I get a refund?
Refund policy for direct purchases
My Traits Ai states refunds are available for direct purchases but are discretionary and require approval.
To request a refund, send a written application by email to support@mytraits.ai with your name, payment method, payment date, receipt, and justification.
Timing and exceptions
If approved, the refund is processed to your original payment method within 14 days. The policy does not state an automatic statutory 14‑day cooling‑off right in the terms.
For in-app purchases, refunds are typically handled by Apple or Google per their store policies; My Traits Ai’s terms do not explicitly cover those refunds.
My Traits Ai plans and pricing
Overview of published pricing
My Traits Ai’s terms list a trial option and a weekly subscription in USD. No official ZAR pricing is published on the site.
Table of plans
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Trial (first 3 days) | USD 1.00 | One-time initial | 3-day access trial |
| Weekly Subscription | USD 19.99 per week | Weekly (auto-renewing) | Full subscription after trial; auto-renew via Worldpay/Vantiv |
Your consumer rights in South Africa
Statutory rights that may apply
South African consumers have rights under the Consumer Protection Act (CPA), including protection against misleading practices and the right to quality service.
Cooling-off and practical notes
The My Traits Ai terms do not explicitly provide a CPA-style 14‑day cooling‑off provision. South African consumers may still rely on statutory rights, but enforcement may require contacting local consumer authorities or seeking legal advice.
Customer experiences
Positive feedback
Some users praise the service for engaging visuals and interesting ethnicity-style insights that matched their expectations.
Negative feedback
Many complaints focus on difficulty cancelling subscriptions and unexpected recurring charges. Several users report problems getting refunds or timely customer support responses.
Documentation checklist
What to prepare before requesting cancellation or refund
- Account email or username used for subscription.
- Payment method and date of charge.
- Payment receipt or screenshot of the charge.
- Screenshot or confirmation showing cancellation of auto‑renewal (if already done).
- Clear written justification for a refund request (if applicable).
Where to send documents
- Email support@mytraits.ai with your supporting documents for direct purchase refund requests.
- For App Store/Google Play purchases, check your store purchase history and contact Apple/Google if needed.
Common mistakes
Uninstalling the app instead of cancelling
Removing the app does not stop recurring billing. Many users assume uninstalling cancels the subscription, but you must turn off auto‑renewal in the account or store settings.
Missing cancellation deadlines and refund expectations
Cancel at least 24 hours before the renewal date to avoid an additional cycle. Expect refunds to be discretionary for web purchases and handled by the store for in-app purchases.
Comparative recap
Quick comparison of cancellation routes
| Method | Ease of cancellation | Refund process | Notes |
|---|---|---|---|
| Direct web purchase | Moderate - cancel via account settings (turn off auto-renewal) | Discretionary - email support@mytraits.ai; refunds processed if approved within 14 days | Uninstalling app does not cancel. Cancel ≥24 hours before renewal. |
| App Store / Google Play | Managed by Apple/Google - cancel in store subscription settings | Handled by store policies - contact Apple/Google for refunds | My Traits Ai terms do not specify store refund handling. |
| Uninstall only | Poor - does not stop billing | Uninstalling does not trigger refunds | Always confirm cancellation in account or store settings. |
After cancelling
Confirm and monitor
Keep confirmation screenshots or emails showing auto‑renewal turned off. Monitor your bank or card statements to ensure no further charges occur.
Helpful links and next steps
- My Traits Ai Terms of Use - refund and subscription terms.
- Trustpilot reviews for My Traits Ai - user-reported experiences.
- For refunds of direct purchases email: support@mytraits.ai (include name, payment details, receipt, reason).
Address
Company headquarters
3719 Louisiana Street, San Diego, CA 92104, United States
Contact reminder
For direct support and refund requests use support@mytraits.ai. For app-store purchases use the relevant store’s support channels.