Cancellation Myfax: Easy Method

What is MyFax

Overview

MyFax is a cloud-based fax service that lets users send and receive faxes via email, web and mobile without a physical fax machine.

It is subscription based and is used by businesses and individuals who need digital fax functionality integrated with email and apps.

How it works

Users get a dedicated fax number and manage faxes through MyFax Central, email-to-fax, or mobile apps.

Plans typically include a monthly allowance of inbound and outbound pages and automatic renewal unless cancelled.

How to cancel MyFax

Via web (MyFax Central)

• Log in to MyFax Central.
• Go to "Account Details" → select the "Billing" tab.
• Click "Cancel My Account". Cancellation takes effect at the end of the current billing cycle unless you are in a free trial, which cancels immediately.
• Official instructions: MyFax cancel page.

Via mobile store subscriptions and support

• iOS (App Store): Cancel auto‑renewal in your Apple ID Subscriptions settings; deleting the app does not cancel the subscription. (See MyFax terms: MyFax Terms.)
• Google Play: Open Google Play → Subscriptions → locate MyFax → cancel subscription; billing should stop after cancellation.
• If you cannot cancel online, contact MyFax customer support via chat or email; be prepared to verify the account using your MyFax number and the last four digits of the card used for billing.

What happens when you cancel

Access and service

After cancellation the service normally remains active until the end of the paid billing period, unless cancelled during a free trial which ends immediately.

Your ability to send or receive faxes will continue until the subscription period ends, unless MyFax notifies otherwise.

Billing and data

Automatic renewals stop after cancellation; you should receive confirmation that renewal is disabled.

Stored faxes and account data may remain per MyFax policies - export any records you need before losing access.

Will I get a refund?

Official policy

MyFax does not publish a universal refund entitlement; refunds are handled case-by-case and often are not granted.

The MyFax Terms state that any unused prepaid balance ("Usage Prepay Amount") is forfeited on cancellation and is non‑refundable.

Exceptions and practicalities

• Refunds for unused time are commonly refused under the stated terms.
• Some third‑party guides and user reports indicate MyFax frequently treats payments as non‑refundable.
• If you believe you have grounds for a refund, contact MyFax support and retain records of charges and cancellation attempts.

MyFax plans and pricing

Pricing table

Notes on pricing

Official MyFax pricing on the company site is displayed in USD; the explicit ZAR price located is the iOS App Store listing (R209.99).

For full, current pricing and plan details visit the MyFax site or check your app store subscription page.

Your consumer rights in South Africa

Relevant law

South African consumers are protected by the Consumer Protection Act (CPA), which requires fair value, quality service and fair dealing from suppliers.

The CPA addresses issues like unfair contract terms and misleading conduct, which can be relevant for digital subscriptions.

Practical steps under South African law

• Review MyFax's terms against CPA provisions such as unfair terms and the right to fair value.
• If you believe terms are unfair or misleading, you may lodge a complaint with the National Consumer Commission or seek dispute resolution.
• Keep clear records of sign‑up, cancellation attempts, billing and communications for any complaint or dispute.

Customer experiences

Positive feedback

• Some users report the service is intuitive, cost‑effective and praise helpful customer support staff resolving issues promptly.
• Positive reviews highlight ease of use and value for basic digital faxing needs.

Negative feedback

• Multiple complaints cite difficulty cancelling, continued billing after cancellation, unexpected charges and slow or limited support channels.
• Some reviewers describe the refund policy as restrictive and report frustration when seeking billing reversals.

Documentation checklist

Essential documents

• Account email and username used to register the MyFax account.
• MyFax number (fax number) associated with the account.
• Last four digits of the payment card used for verification.
• Screenshots or copies of billing statements showing charges you dispute.

Optional supporting items

• Copies of cancellation confirmation emails or screenshots from MyFax Central.
• Records of chat transcripts or support emails and timestamps of attempted cancellations.

Common mistakes

Mistakes when cancelling

Uninstalling the mobile app without cancelling the subscription in your Apple or Google account - this does not stop billing.

Failing to check the "Billing" tab in MyFax Central where the explicit "Cancel My Account" control is located.

Billing and refund mistakes

Assuming unused time is automatically refunded - MyFax terms state unused prepaid balances may be forfeited.

Not saving proof of cancellation or confirmation numbers makes disputes harder to resolve with support or consumer bodies.

Comparative recap

Quick comparison table

After cancelling

Confirm cancellation

Save any on‑screen confirmation or email confirmation showing your account has been cancelled or auto‑renewal disabled.

If you were billed incorrectly after cancellation, gather proof and contact support immediately.

Helpful links

• How to cancel: https://www.myfax.com/cancel
• Terms and refund provisions: https://www.myfax.com/legal/terms

Address

Mailing address

2 Gurdwara Road, 3rd Floor, Ottawa, ON K2E 1A2, Canada.

Use this address only for postal correspondence; confirm current corporate addresses on official channels before sending sensitive documents.

Notes on addresses

Publicly listed addresses appear in various third‑party directories; MyFax official contact details and support channels are the primary way to resolve account issues.

For legal or formal complaints, keep copies of all communication and consider seeking guidance from local consumer protection agencies.