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Cancel NEOCORTEXT
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Neocortext service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Neocortext: Easy Method
What is Neocortext
Service overview
Neocortext is a SaaS platform that offers AI-driven text analysis and summarization tools designed to help teams extract insights from large volumes of text.
The service is subscription-based and accessible via mobile apps and direct web accounts, with account management and billing controlled through the platform or the app store used to subscribe.
Main uses
Users typically use Neocortext for automated summarization, text analytics and productivity workflows that reduce manual reading and research time.
Access methods include Android (Google Play), iOS (App Store) and direct web subscriptions, each with different cancellation and refund flows.
How to cancel Neocortext
Cancel via Google Play (Android)
- Open the Google Play app on your Android device.
- Go to Subscriptions, find “Reface” (Neocortext app) and tap it.
- Tap “Cancel” to stop the subscription; request refunds separately via Google Play’s refund flow.
Cancel via App Store (iOS) and Web/Direct
- On iOS: On your device or in the App Store, go to Subscriptions, find “Reface” and tap “Cancel Subscription.”
- Web/Direct: Log into your Neocortext account on the website or app, go to the subscription or plans page, and cancel the subscription there.
- For proof, you may also send written notice (for example registered mail) if you need documentary evidence of cancellation.
What happens when you cancel
Access after cancellation
Cancellation typically stops future renewals but access usually remains until the end of the current billing period.
You should verify the subscription end date in your account or with the app store used to subscribe.
Data and account effects
Cancelling a subscription does not always delete your account or stored data; check account settings for data retention or deletion options.
If you want data removed, request account deletion explicitly through the app or account settings and keep a copy of any confirmation.
Will I get a refund?
Neocortext refund policy (general)
Neocortext’s Terms of Service state that fees are generally non-cancelable and non-refundable, except where the terms expressly provide otherwise.
As a result, routine cancellations will not automatically trigger refunds according to the service terms.
Platform-specific and exception routes
- Google Play / Apple: You may request refunds through the respective platform refund processes; approval is at the platform’s discretion.
- Consumer law exceptions: If there was misleading conduct or failure to deliver, local consumer rights may provide remedies beyond the stated policy.
- No general statutory 14-day refund right is provided in the service terms, although local laws may create specific entitlements in certain situations.
Neocortext plans and pricing
Availability of pricing information
No definitive pricing for Neocortext specific to South Africa was found in available information for 2024/2025.
Because public pricing could not be verified, the table below indicates how to obtain pricing instead of listing unverified fees.
| Plan | Features | 期間 | Price |
|---|---|---|---|
| Contact for pricing | Enterprise or team plans, API and web access - verify features with sales | N/A | Contact for pricing |
Your consumer rights in South Africa
General CPA context
South African Consumer Protection Act (CPA) provides certain protections such as cooling-off or rescission rights in specific situations.
These rights depend on the transaction type, how the service was sold, and the value and location of delivery.
Applying rights to Neocortext
- Neocortext’s non-refundable terms may conflict with CPA protections in cases of misleading or deceptive conduct.
- If you were billed unexpectedly, charged after cancellation, or not given clear renewal disclosure, you may report problems to the National Consumer Commission.
- Gather evidence (receipts, screenshots, correspondence) to support any consumer complaint or refund request under the CPA.
Customer experiences
Positive feedback
Some users report the app is funny, easy to use and includes many entertaining templates with a good user experience.
These positive reviews highlight ease of use and enjoyable content as reasons for satisfaction.
Negative feedback
Many reviews (including from South African users) report unexpected recurring weekly charges, difficulty cancelling, continued billing after cancellation, and unresponsive support.
Recurring billing complaints often mention high weekly charges and problems securing refunds or confirmations of cancellation.
Documentation checklist
What to collect before you cancel
- Subscription receipt or invoice showing date, amount and transaction ID.
- Screenshot of subscription status in Google Play, App Store, or Neocortext account page.
- Record of payment method used (card statement line or app store charge).
What to keep after you cancel
- Confirmation of cancellation (email, in-app message or screenshot).
- Any correspondence with support and timestamps of attempted cancellations.
- Copies of refund requests submitted to Google Play or Apple and any responses received.
Common mistakes
Relying only on email cancellation
Some users assume an email to support automatically cancels a subscription, but the app store subscription may still be active.
Always cancel via the platform where you originally subscribed (Google Play, App Store, or the Neocortext web account).
Not saving proof and missing platform steps
Failing to save cancellation confirmations or receipts weakens refund or dispute claims.
Also, neglecting to follow the platform’s refund flow (Google Play or Apple) can prevent consideration of a refund by that platform.
Comparative recap
Quick method comparison
The table below summarises cancellation methods, where to request refunds, and practical notes for each route.
Use the method matching how you originally subscribed for fastest resolution.
| Method | How to cancel | Refund route | 期間 |
|---|---|---|---|
| Google Play (Android) | Google Play app → Subscriptions → “Reface” → Cancel | Request refund through Google Play refund process (platform discretion) | N/A |
| App Store (iOS) | App Store or device → Subscriptions → “Reface” → Cancel Subscription | Request refund via Apple’s “Report a Problem” system (platform discretion) | N/A |
| Web / Direct (Developer site) | Log into Neocortext account → Subscription/Plans page → Cancel subscription | Neocortext terms say fees are non-refundable; platform refunds not applicable | N/A |
After cancelling
Verify cancellation and monitor billing
Check your account or app store subscription page for a confirmation and the end date of service.
Monitor your bank or card statement for any further charges and keep evidence if unexpected billing continues.
Escalation and remedies
If you cannot resolve charges with Neocortext or the app store, consider contacting your payment provider to dispute unauthorised or recurring charges.
For unresolved consumer issues or misleading billing practices in South Africa, you may contact the National Consumer Commission and provide documentation.
Address
Known corporate addresses
Primary known address associated with Neocortext/Neocortext, Inc. listings: 300 Delaware Ave, Wilmington, DE, United States.
Alternate contact address
Another address shown in company profiles is Suite 3‑A, 221 North Broad Street, Middletown, DE 19709, United States.