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Cancellation Noveltells: Easy Method
What is Noveltells
Overview
Noveltells is a subscription-based platform and app that offers tools and content for writers and readers, including story development features and a library of serialized fiction.
How it is delivered
Noveltells is available as a web service and through mobile app stores (Apple App Store and Google Play). Subscriptions and purchases are typically handled via the platform where you subscribed.
How to cancel Noveltells
On iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID name → Subscriptions → select Noveltells membership.
- Tap Cancel Subscription and confirm. Cancel at least one day before the billing period ends to avoid auto-renewal.
On Google Play
- Open the Google Play app on your Android device.
- Tap Menu or your profile → Payments & subscriptions → Subscriptions → select Noveltells membership.
- Tap Cancel subscription and follow the prompts. Cancel at least one day before expiry.
On the Web or in-app account area
- Sign in at your Noveltells account on the website or in the app.
- Go to Subscription or Auto-renewal settings and switch off auto-renewal.
- Cancellation takes effect at the end of the current billing period; access continues until then.
To terminate your account entirely
- Contact Noveltells customer support and request account termination.
- Support email (as referenced in service summaries): [email protected].
- Provide identifying details and any required verification when you contact support.
What happens when you cancel
Access after cancellation
When you cancel a subscription via App Store, Google Play, or the web account area, access remains until the current paid period ends.
Auto-renewal and billing
Turning off auto-renewal prevents future recurring charges. You will not receive a prorated refund for unused time unless explicitly agreed by Noveltells or the platform.
Data and account status
Canceling a subscription does not necessarily delete your account or content. Request account termination separately if you want full deletion.
Will I get a refund?
General refund policy
Noveltells does not publish an explicit 14-day refund or cooling-off policy in publicly accessible Help or Terms pages. Refunds are not guaranteed and are handled case-by-case.
Platform rules and exceptions
- Refunds often depend on the platform used to purchase (Apple or Google Play) and their policies.
- Noveltells may consider refunds at its discretion, but no automatic right to refund is stated in public summaries.
- For disputes over charges, use the store (Apple/Google) purchase dispute system or your payment provider as applicable.
How to request a refund
For guidance on requesting refunds and next steps, refer to third-party summaries that describe common routes for Apple/Google/PayPal disputes.
See a step-by-step refund guide: Noveltells refund guide (joinchargeback).
Noveltells plans and pricing
Current pricing availability
No confirmed pricing in South African Rand (ZAR) was found in public listings for 2024/2025.
How to find local prices
To see ZAR prices, check the South African App Store or Google Play listing while signed into an account set to South Africa.
| Plan | Period (期間) | Price |
|---|---|---|
| Individual / Standard | 月額 / 年間 | Contact for pricing |
| Premium / Full access | 月額 / 年間 | Contact for pricing |
| Enterprise / Team | 月額 / 年間 | Contact for pricing |
Your consumer rights in South Africa
Summary of rights
General South African consumer protection laws provide rights against unfair, misleading, or deceptive practices.
How this applies to Noveltells
Noveltells' published Terms and public help pages do not explicitly acknowledge South African cooling-off rights or a 14-day refund policy.
Recommended actions
- Keep transaction records and receipts for any dispute.
- If you believe a consumer protection right was breached, consider contacting South African consumer protection authorities or payment provider dispute channels.
Customer experiences
Positive feedback
Some users appreciate the variety of stories, free reading options, and daily bonuses available in the app.
Source summary of positive points: user reviews summary.
Common complaints
- Complaints about high costs to unlock full books and limited free-earn options.
- Reports of glitches (disappearing coins, freezes) and abrupt or incomplete storylines.
- Some users report difficulty cancelling trial offers and poor customer support for recurring charges.
Where to read more
For aggregated user comments and app statistics, see public review summaries linked above.
Documentation checklist
Items to collect before contacting support
- Account email or username used with Noveltells.
- Order receipts or confirmation emails from Apple, Google Play, or card/PayPal statements.
- Dates and amounts of disputed charges, and screenshots of subscription settings.
Additional evidence
- Screenshots showing active auto-renewal or billing history in the app or store.
- Copies of any correspondence with Noveltells support and timestamps of attempts to cancel.
Common mistakes
Cancelling the app but not the subscription
Deleting the Noveltells app from your device does not automatically cancel a subscription billed through Apple or Google Play.
Waiting until the last moment
Canceling on the billing day can fail; cancel at least one day before your renewal date to avoid auto-renewal.
Assuming automatic refunds
Do not assume a refund will be issued automatically. Platform policies and Noveltells’ discretion determine refunds.
Comparative recap
Quick comparison of cancellation channels
When to use each method
| Method | Ease | Refund likelihood | Recommended action |
|---|---|---|---|
| Apple App Store | High (via Settings) | Depends on Apple and Noveltells | Cancel in Apple Subscriptions and request refund via Apple if needed |
| Google Play | High (via Play Store) | Depends on Google and Noveltells | Cancel in Play Subscriptions and use Google’s report feature for refunds |
| Web / In-app account | Medium (account area) | Low (refunds discretionary) | Turn off auto-renewal; contact support for account termination |
| Contact support (termination) | Varies | Case-by-case | Email [email protected] and provide documentation |
After cancelling
What to check immediately
- Confirm you received cancellation confirmation from the store or Noveltells.
- Keep the final access date and monitor for any unexpected charges.
Useful links and next steps
Noveltells service and policy information: Noveltells service page.
Step-by-step cancellation summary: Cancel Noveltells (Postclic).
Refund guidance and dispute process overview: Refund guide (joinchargeback).
Address
Registered office (as listed)
UNIT A7, 12/F ASTORIA BUILDING, 34 ASHLEY ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG.
Contact link
For company and service details, see the official Noveltells service page: Noveltells service page.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.